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Cisco

Bilingual French Customer Service Representative

Cisco

Bilingual Customer Service Representative handling insurance inquiries via phone and email. Supporting Specialty Equipment division with document processing and customer satisfaction.

Posted 7/10/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer service and problem resolution, with a strong focus on data entry and effective communication in both English and French. Capable of coordinating with internal and external teams to enhance customer satisfaction and streamline processes.

Highest-signal resume keywords
Customer Service ExperienceBilingual Communication (English & French)Data Entry ProficiencyProblem Resolution SkillsTyping Speed (7,000 KPH)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryCustomer Information ProcessingEmail Correspondence ManagementLive Chat ServicingTyping Speed (7,000 KPH)
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationTeam CollaborationFeedback Sharing
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Contact CenterCustomer InquiriesProblem ResolutionCustomer SatisfactionInternal Systems

About the role

Key responsibilities & impact
  • Processes incoming insurance documents, accurately entering customer information into internal systems
  • Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues
  • Reviews and replies to correspondence received through email customer service channels
  • Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff
  • Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies
  • Coordinates problem resolution with necessary internal and external teams
  • Documents and updates customer records based on interactions
  • Works within guidance to arrange and prioritize activities to meet business objectives
  • Participates in team initiatives and shares feedback to improve processes and customer experience

Requirements

What you’ll need
  • High School Diploma or equivalent experience
  • Must speak, read, and write English and French fluently
  • Generally, a minimum of 3 years of Customer Service or Contact Center experience
  • Focus on data entry, email, and/or live chat servicing
  • Excellent written & verbal communication skills
  • Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric)

Benefits

Comp & perks
  • Medical, dental, and vision coverage
  • Wellness plans
  • Parental leave
  • Adoption assistance
  • Tuition reimbursement
  • Paid Time Off
  • Paid holidays
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Commuter benefits