Customer Engagement Programs Lead

Cisco

Program Manager leading global Customer Engagement Programs to strengthen client relationships at Cisco. Managing executive-level engagement strategy with C-suite and driving strategic insights into product roadmaps.

Posted 7/17/2026full-timeRemote • California, Massachusetts, Texas, Washington • 🇺🇸 United StatesSenior💰 $168,800 - $241,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading global customer engagement programs and developing executive-level strategies that enhance customer relationships. Proficient in managing high-impact initiatives that drive customer retention and satisfaction while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Customer Engagement StrategyExecutive Customer Advisory Board ManagementCustomer Success ExperienceCRM Platform ProficiencyData Interpretation and Trend Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement ProgramsStrategic Engagement InitiativesCustomer Retention ImprovementHigh-Impact Engagement DesignData Set Interpretation

Soft Skills

Exceptional Communication SkillsRelationship Building with C-Suite

Tools & Technologies

SalesforceHubSpot

Industry Keywords

NetworkingCybersecuritySaaS

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

lead global Customer Engagement Programs
serve as the primary architect of executive-level customer engagement strategy
manage the Executive Customer Advisory Board (ECAB) program
foster long-term partnerships with customers by facilitating high-level dialogue
act as a trusted advisor to Cisco’s leadership team
manage end-to-end experience for board members
partner with product management and marketing teams to develop strategic agendas
formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations
collaborate with Sales, Customer Experience, and Marketing teams
manage program logistics and ensure program scales effectively
manage outreach and participation for beta/alpha product opportunities

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
7+ years of related experience in customer success, loyalty marketing, or strategic engagement programs
experience designing and scaling high-impact engagement initiatives that drive measurable improvements in customer retention and satisfaction
building relationships with C-suite stakeholders
interpreting complex data sets and customer feedback loops to identify trends
Exceptional verbal and written communication skills
Experience in the networking, cybersecurity, or SaaS industry.
proficiency in CRM platforms (e.g., Salesforce, HubSpot)

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
non-exempt employees receive 16 days of paid vacation time per full calendar year
exempt employees participate in Cisco’s flexible vacation time off program
80 hours of sick time off provided on hire date
up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses subject to Cisco’s policies