Computacenter

Manager

• Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization
• Objectively manage performance of our internal and partner delivery teams
• Look to continually improve both the efficiency & effectiveness of delivery processes and services
• Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
• Manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines
• Be the primary interface to one or more senior stakeholders within the customer organization

Managed Services Delivery Manager – Hardware & Field Services

Security Engineer

• Own and evolve the end-to-end Security Incident Management process, ensuring it is clear, effective, and embedded across teams
• Develop, maintain, and improve incident playbooks, workflows, and procedures, keeping them aligned to threat, risk, and operational needs
• Design and run the annual security incident exercise schedule, covering low level tabletop exercises through to complex, cross-team simulations
• Lead the planning and execution of exercises, ensuring clear objectives, measurable outcomes, and actionable improvements
• Use lessons learned from incidents and exercises to drive continuous improvement in response capability and resilience
• Act as the senior escalation point for priority incidents, providing leadership, coordination, and decision support when required
• Support incident triage and routing across SIM, Major Incident Management (MIM), and Cyber Support Services (CSS)
• Own the Monthly SIM review and reporting, providing clear insight, trends, and recommendations to stakeholders

Security Incident Management Lead

ServiceNow

• You implement ServiceNow solutions based on business requirements and translate them into technical designs.
• You ensure compliance with coding and design standards and document your solutions in a clear and traceable manner.
• You analyze existing applications, optimize them, and adapt them to new requirements.
• You support system testing and User Acceptance Tests (UAT) and contribute to quality assurance.
• You actively participate in workshops, provide your technical perspective, and present implemented solutions.

Senior ServiceNow Technical Consultant

Executive

• Ensures proper delivery of all products and services to customer specifications
• Communicates regularly with customer project and implementation teams
• Partners with business leaders to deliver services supporting company objectives
• Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross functional teams
• Uses systems and process to manage and maintain project timelines
• Provides regular data and timeline updates to customers and finance teams
• Communicates regularly with commercial partner management teams
• Follows defined processes and procedures to manage and coordinate execution of all requests and orders
• Reviews all CRM reporting and tracking related to open opportunities
• Works with Account Managers and Inside Sales Managers to create accurate forecasts

Customer Executive

• Define and deliver a global identity management strategy aligned to business objectives and risk appetite
• Lead a globally distributed team, driving performance, engagement, and continuous improvement
• Champion automation, scalability, and modern identity security approaches
• Oversee identity lifecycle management (Joiners, Movers, Leavers) ensuring timely provisioning and de-provisioning of accounts
• Implement and maintain identity governance controls aligned to corporate policy
• Monitor authentication behaviour across all users and systems to support threat detection and response
• Manage workload identities, including non-user accounts and credential rotation
• Own privileged identity management processes, ensuring secure control of administrative access
• Drive reporting, analytics, and insights on identity-related risks, issues, and performance
• Act as a trusted SME and escalation point for identity management across the business.

Identity Manager

German

• Managing disputed invoices of business partners with colleagues in Germany and Hungary
• Follow up resolver teams to ensure proper response to disputes and help them to reach the resolution quicker
• Help solving and avoiding problems and investigating issues via contacting account managers and sales
• Having conference calls with internal stakeholders who are involved in dispute resolution
• Taking responsibility of disputes for a section of customer ledger
• Providing input to support decisions which improve quality, cost and people engagement

German Speaking Cash Collection, Dispute Management Coordinator

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders
• Uses Computacenter systems and process to enter and track orders
• Provides regular data and timeline updates to Inside Sales Management
• Assists in providing status reports to Account managers, project teams, and Partner Management
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders
• Assists in entering and managing open opportunities within team and follows up directly with Customer Executives and Inside Sales management
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base
• Conducts general administrative duties as necessary
• Embraces and supports Computacenter mission and core values

Associate Customer Executive

Analyst

• First line response and resolutions
• Customer interaction, triage and information gathering
• Utilize cutting-edge analytics platforms to resolve technical issues
• Answer customer inquiries through multiple channels
• Maintain a positive attitude and focus on customer satisfaction
• Follow processes and knowledge best practices for service outcomes
• Work collaboratively to identify and drive improved efficiencies
• Desktop hardware troubleshooting

First Line Analyst

Support Engineer

• Administer and maintain RedHat Linux servers supporting SAP applications
• Support SAP Basis operations and infrastructure activities
• Manage incidents, troubleshooting, and operational support activities
• Maintain Pacemaker clusters and high-availability environments
• Support SAP infrastructure hosted on Microsoft Azure
• Implement security and compliance requirements for Linux systems
• Participate in on-call support rotation for critical environments
• Work with infrastructure, network, security, and cloud teams

Senior Technical Analyst – Linux Admin

Robotics

• Analyse, design, and develop RPA solutions
• Work closely with IT, QA, and business users
• Maintain proper documentation including PDDs and SDDs
• Ensure compliance with automation standards and governance
• Build and deploy bots
• Conduct unit testing and debugging
• Support existing automations and perform enhancements
• Monitor RPA bots and resolve production issues

Software Developer, RPA Developer

• Lead a globally distributed team responsible for operational activities within the Identity & Access Management team
• Oversee timely delivery of accounts and access entitlements for all corporate systems
• Own the request fulfilment service for all IAM-based requests
• Provide 24x7 incident response capability to the business
• Perform access entitlement reviews in accordance with corporate policy
• Support internal and external audits with timely management of non-conformities

Manager Delivery – IAM

Solutions Engineer

• Support sales and bid teams in qualifying customer ServiceNow needs
• Contribute to Requests for Information and Proposals
• Engage global customers to identify opportunities for innovation and efficiency
• Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers
• Collaborate with stakeholders and share knowledge

Solution Architect

• Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
• Resolving IT issues of partners during office work
• Documentation and logging of calls on ticketing tool
• Delegating unresolved problems to competent teams
• Maintaining and improving customer satisfaction level

German speaking First Line Analyst

Financial Planning and Analysis

• Apply payments to customer accounts
• Clearing customer accounts in a timely manner
• Manage and store remittance advices
• Provide evidence of the unapplied payments
• Support the Cash Collection team – working together as a customer of the SSC
• Offset customer credits and debits
• Query handling
• Execute AP – AR compensations
• Prepare and post adjustments to appropriate accounts if necessary
• Prepare and process customer refunds
• Manage under- and overpayments
• Complete all activities timely and in line within the Company’s SLA
• Working in alignment with SOX and Audit requirements
• Keep the desktop procedures and process descriptions up to date
• Recognize customer needs and respond with the next step of action in a timely manner
• Follow up and communicate the resolution
• Support/Deliver Improvements to enhance customer satisfaction
• Monitoring Emails from other departments
• Organise meetings with stakeholders on shared topics based on previously provided information
• Provide good customer service to ensure that requests for information are provided to avoid escalations
• Prioritise own workload to ensure that deadlines and requirements are met

Cash Application Financial Associate, English Speaking

Paralegal

• Manage the administration of the review, analysis, proofreading, and redlining of agreements
• Leverage company AI tools and implement AI strategies to enhance contract review process and identify areas for AI efficiencies
• Ensure the maintenance of contract templates in computer system; update contract templates as needed
• Draft and negotiate terms and conditions for simple contracts
• Safeguard the maintenance of contracts database
• Interact with clients and participate in the contract negotiation process
• Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues
• Liaise with other departments to ensure contractual terms and conditions are acceptable and serve to minimize risk
• Work with internal teams to enforce and train on proper contract procedures
• Manage requests for proposals
• Responsible for company-wide training on proper contract procedures
• Ensure all processes are documented and updated regularly
• Track authorizations and correspondence
• Exercise independent judgment to ensure that the dissemination of information is made to appropriate employees regarding contract status
• Provide appropriate reporting to management as needed
• Provide contract summaries as requested and ensure contract execution in accordance with company policy
• Perform other administrative tasks requested by manager