Business Insights Manager – Employee Experience

Cook Group

Business Insights Manager at Cook Inc. responsible for employee experience and market insights through data analysis and AI-driven solutions.

Posted 7/16/2026full-timeBloomington • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, market research, and insights generation to inform strategic decision-making. Proficient in leveraging AI and advanced analytics tools to enhance employee and customer experience insights.

Highest-signal resume keywords

Data AnalysisMarket ResearchArtificial Intelligence (AI)Advanced AnalyticsEmployee Experience (EX)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsStatistical MethodsPredictive AnalyticsMachine LearningProgramming Languages (Python, R)Survey DesignData Visualization (Power BI)Text/NLP AnalyticsResearch MethodologyProject Management

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsTime Management

Tools & Technologies

Microsoft Office SuitePower BIAI-Enabled Insight ToolsFeedback MechanismsListening Architecture

Industry Keywords

HealthcareMedical Device IndustryVoice of Employee (VoE)Employee EngagementRetention Initiatives

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

The Business Insights Manager is responsible for understanding business needs and providing actionable insights to support strategic decision-making across the organization specifically in one of these focus areas - customer experience, employee experience or market insights.
This role ensures that market, customer and employee signals are systematically collected, rigorously analyzed and translated into insights the business can act on.
The role will oversee the development, implementation and management of a specified insights program consisting of the collection, analysis, reporting and interpretation of research and data, leveraging artificial intelligence (AI) and advanced analytics to work faster and surface deeper insights.
The role balances an always-on listening capability with targeted research projects to uncover insights that inform business strategy, co-developing the research plan with cross-functional stakeholders, aligning work to business priorities and partnering with technical teams to operationalize advanced analytics and AI-enabled solutions.
This role serves as a strategic partner and insights advisor within the EX ecosystem, responsible for the Voice of Employee (VoE) listening and analysis infrastructure and collaborating closely with HR and the business on insight-driven recommendations and priorities.
Responsible for the VoE program (engagement surveys, pulse surveys and other feedback mechanisms), including listening architecture design, touchpoint coverage, survey design, vendor management and data quality.
Collect and analyze employee feedback across channels and career-lifecycle stages to understand the end-to-end employee experience.
Identify and synthesize patterns and themes in employee data; co-develop data-informed improvement recommendations with HR and EX leaders to inform decisions about people-facing programs, processes and touchpoints that drive engagement and retention.
Track key EX metrics and measure shifts in employee feedback signals, interpreting what those shifts reveal about the employee experience and providing HR and EX leaders with the analytical foundation to assess the effectiveness of engagement and retention initiatives.
In partnership with HR, corporate communications, and other teams, ensure employee insights are embedded into strategic decision-making.
In collaboration with business partners, design, operate and continuously evolve an always-on listening system that captures structured and unstructured signal across touchpoints, channels and lifecycle stages, in partnership with technical teams to enable scalable data flow and integration.

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Data Analytics, Economics, Cognitive or Behavioral Science, or a related field is required; advanced degree (e.g., Masters) is preferred
7+ years’ experience in insights, market research, business intelligence or related field is required.
Experience in healthcare or medical device industry is preferred.
Proficiency in Microsoft Office suite.
Proficiency with modern analytics, visualization and AI-enabled insight tools (e.g., Power BI, text/NLP analytics); working knowledge of statistical methods.
Strong analytical, problem-solving and judgment skills with success in making actionable recommendations based on research findings and data analysis.
Excellent verbal and written communication skills with the ability to present complex data insights in a clear and effective manner to senior leaders and non-technical stakeholders.
This role requires fluency in Artificial Intelligence (AI) and data concepts, including the ability to critically evaluate AI outputs, improve workflows using approved tools, identify and mitigate bias or inaccuracies, and communicate AI-driven insights clearly and responsibly to peers and managers.
Highly organized, detail oriented, flexible and manages time effectively.
Experience managing multiple projects with competing deadlines and priorities.
Maintains company quality standards; strictly adhere to safety requirements.
Experience with advanced analytics including familiarity with machine learning models, predictive analytics, and programming languages (e.g., Python, R, Studio).

Benefits

Comp & perks

Health insurance
401(k) plan
Paid time off
Flexible work arrangements
Professional development opportunities