Senior Network Technician, Convention Services

Cox Enterprises

Senior Network Technician ensuring high-quality customer experiences at Cox Communications. Leveraging expertise in network deployments to maintain seamless operations during customer events.

Posted 5/28/2026full-timeMobile • Alabama • 🇺🇸 United StatesSenior💰 $81,400 - $122,000 per yearWebsite

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Hard Skills

network deploymentsmonitoringmaintenancetechnical issue resolutionnetworkingcabling installationcabling terminationcabling maintenancenetwork fundamentalsVoIP

Soft Skills

collaborationinterpersonal skillspresentation skillsverbal communicationcollaborative skillsindependent workproblem-solving

Tools & Technologies

Microsoft 365SecureCRTPuTTYCisco IOSCisco PrimeSolarwindsAruba AOSAruba AirwavesXirrus Solutionslegacy phone systems

Certifications & Qualifications

CCNA

Industry Keywords

hospitalityconvention servicestelecommunicationsWLANwifi frequenciesbluetooth frequenciesprocess improvementsoperational impactsField Technology ExpertsSubject Matter Expert

Tech Stack

Tools & technologies

iOSVoIP

About the role

Key responsibilities & impact

Leverage expert-level knowledge and experience in network deployments
Ensure 100% uptime during events through monitoring and maintenance
Collaborate with various departmental resources to meet customer requests
Serve as a Subject Matter Expert (SME) in Hospitality environments
Provide focused resolution for complex technical issues
Participate in a community of Field Technology Experts for knowledge sharing
Analyze trends and reporting for operational impacts
Identify opportunities for streamlining and process improvements

Requirements

What you’ll need

Minimum High School diploma/GED with minimum 5 years of experience in convention services or Hospitality; OR 3 years in related Networking, IT, or telecommunications fields
CCNA or other Associate level network certification
Understands the methodology and differences when installing, terminating, and maintaining Cat3/5/6, coax, single and multi-mode fiber cabling
Strong knowledge and capability to operate/deploy:
Microsoft 365 suite of applications
Terminal emulators like SecureCRT and PuTTY
Cisco IOS
Cisco Prime
Solarwinds
Aruba AOS
Aruba Airwaves
Network fundamentals (IPv4, MAC address, Spanning Tree, VLANs)
WLAN
Wifi and bluetooth frequencies
Xirrus Solutions
VoIP and Legacy Phone systems
Proven ability to work independently with little direct supervision.
Excellent interpersonal, presentation, verbal and collaborative skills

Benefits

Comp & perks

Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Flexibility to take vacation with pay as deemed consistent with duties
Seven paid holidays throughout the year
Up to 160 hours of paid wellness annually for self or family members
Additional paid time off for bereavement, voting, jury duty, volunteering, military leave