Partner Success Specialist

Curriculum Associates

Partner Success Specialist providing pro-active support for educators using Curriculum Associates’ products. Working remotely and ensuring successful implementations and strong educator relationships.

Posted 7/7/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJunior💰 $43,375 - $70,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and educator support, utilizing data analysis and implementation strategies to enhance user experience with Curriculum Associates’ products. Capable of building relationships with educators and decision-makers while effectively managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceData Analysis in ExcelImplementation SupportSalesForce.com ProficiencyK-12 Education Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManipulationImplementation Health AnalysisAd Hoc ReportingMicrosoft Office SuiteExcel Proficiency

Soft Skills

Strong Communication SkillsInterpersonal SkillsAttention to DetailProblem SolvingOrganizational Skills

Tools & Technologies

I-Ready ConnectSalesForce.comMicrosoft Office SuiteMS365Efficiency Tools

Certifications & Qualifications

Associate’s DegreeBachelor’s Degree in Education or Marketing/Business

Industry Keywords

Customer ManagementEducation SalesDiversity, Equity, and InclusionK-12 EducationImplementation Support

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the central point of contact for educators utilizing Curriculum Associates’ products and services, providing proactive implementation support for assigned implementations
Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience
Ensure assigned educator accounts are set up for successful implementation from the start, partnering with internal team members to efficiently onboard all accounts
Utilize implementation health data to identify areas of concern within implementations and address those areas with team members and educators
Guide educators in analyzing student performance and growth data in the i-Ready Connect platform
Demonstrate proficiency in manipulating i-Ready Assessment and Instruction data in Excel
Fulfill ad hoc reporting needs in support of implementation requests
Help secure renewals through development of relationships with key decision makers
Identify opportunities for product expansion within existing implementations and partner with sales team members
Support territory pilot strategy with new and existing users
Incorporate company's Diversity, Equity, and Inclusion messaging in conversations

Requirements

What you’ll need

Associate’s Degree or equivalent experience
1 year or more experience in customer service, sales, or teaching (or a combination)
Competency in the requirements of the role
Proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite (Word, Excel, PowerPoint, MS365)
Strong listening and communication skills – both oral and written
Strong interpersonal and customer centric skills – build trust and dependability
Ongoing learner – able to learn and incorporate new and complex concepts quickly
Results-oriented – follow through to complete assignments, a self-starter, and able to work independently, with some direction and collaboratively, in a team environment
High attention to detail and ability to follow complicated directions
Effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines
Demonstrate integrity, ethical standards, and professional demeanor
Strong organizational and time management skills, along with the ability to prioritize tasks based on importance
Comfortable in a fast-paced environment
Excellent problem solving and analytical capability
Preferred: Bachelor’s Degree in Education or Marketing/Business
Preferred: 2 years or more experience in customer service, sales, or teaching (or a combination)
Preferred: Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

Benefits

Comp & perks

medical, dental, vision, and basic life insurance
401k plan with employer match
flexible vacation and sick policy
twelve paid holidays
winter office closure between Christmas and New Year's
additional perks and benefits