CVS Health

Pharmacist

• Aggregate and analyze data to produce detailed reports
• Develop and implement performance measures for pharmacy network contracts
• Identify and flag potential fraud, waste, and abuse within the pharmacy network
• Collaborate with cross-functional teams across the enterprise to support strategic decision-making
• Manage relationships with internal stakeholders to ensure alignment and effective communication
• Support the Director of Network Pharmacy in monitoring pharmacy performance
• Assist in budget planning and financial performance analysis of the pharmacy network
• Contribute to quality improvement initiatives to enhance service delivery
• Ensure compliance with federal, state, and local regulations

Pharmacy Network Manager

• Support the pharmacy team in delivering operational and service excellence within the store
• Be the first point of contact for patients and customers
• Ensure that pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately
• Operate as part of the pharmacy team by applying Standard Operating Procedures (SOPs) and best practices
• Complete basic inventory activities such as accurately putting away medication deliveries and completing cycle counts

Pharmacy Technician

Financial Planning and Analysis

• Leads the finance and contract compliance team carrying out the end-to-end contract management processes
• Collaborates with cross-functional teams and senior leadership
• Checks contract milestones and obligations
• Inspects contract proposals, identifies risks
• Evaluates opportunities for cost savings, performance improvements
• Consults with internal stakeholders to negotiate contracts
• Ensures efficiency and effectiveness of contract management processes
• Provides leadership in motivating team members to accomplish finance and contract compliance goals

Lead Director, Finance and Contract Compliance

Analyst

• Acquires necessary information and resources to support the development of proposals
• Advises in less complex proposal-related matters, providing insights and recommendations
• Analyzes basic proposal requirements and guidelines, ensuring compliance with client specifications
• Applies functional proposal development knowledge to create competitive proposals
• Arranges proposal-related activities, coordinating schedules, meetings, and communication
• Assists in various tasks related to proposals, supporting the proposal team in content creation
• Contributes to improvement of content quality by conducting basic proposal reviews
• Prepares and coordinates proposals, ensuring all necessary documents are submitted on time
• Reviews and edits proposal content for clarity, consistency, and adherence to guidelines
• Formats and designs proposal documents, ensuring a professional appearance

Proposals Analyst

Product Manager

• Own the performance and productivity ecosystem that drives an organization's top metrics
• Oversee the clinician-facing mobile app experience and internal management tools
• Define and implement AI-driven intelligence in products
• Collaborate with operations leaders and field teams to enhance performance metrics

Product Manager, Clinician Performance

Manager

• Own and scale an Advocacy storytelling program
• Lead the enterprise customer advocacy program, including strategy, governance, process, and infrastructure
• Partner with Marketing, Communications, Public Relations, and Social to drive coordinated storytelling and amplification across channels
• Position advocacy as complementary proof points that reinforce CVS Health’s differentiated capabilities and outcomes
• Build a continuous pipeline of high-impact stories and recognition opportunities
• Identify customer advocates and stories through VOC platforms (e.g., Medallia), social channels, and business partnerships
• Translate customer outcomes into compelling testimonials, case studies, and assets
• Manage our structured intake and prioritization model for advocacy content requests across lines of business
• Develop and manage enterprise storytelling assets and systems
• Maintain a centralized repository of customer stories, testimonials, and award submissions/wins, categorized by business line, solution, and theme
• Ensure content is accurate, compliant, and aligned to CVS Health messaging and brand standards
• Establish repeatable processes for intake, development, legal/compliance review, and activation
• Drive measurable impact and continuous optimization
• Track and analyze performance of advocacy content (usage, amplification reach, reputational impact)
• Provide insights and recommendations to evolve strategy, improve ROI, and increase enterprise adoption
• Contribute to executive-level reporting on storytelling effectiveness and external validation
• Support our growing and evolving Enterprise Awards Recognition program
• Support the scaling of the enterprise awards program as volume and scope increase, including coordinating cross-functional partner outreach, scheduling stakeholder interviews, maintaining the awards tracker, and ensuring timelines are met
• Expand internal awareness and engagement by developing and distributing updates (email communications, presentations), proactively onboarding new teams, and identifying emerging technologies across the enterprise
• Maintain and evolve a centralized portfolio of award stakeholders and subject matter experts, including POCs, technologies, and recent product achievements to enable efficient and targeted submissions
• Partner with internal innovation channels (e.g., patent pipelines and related efforts) to proactively identify new technologies, solutions, and teams for award consideration
• Support measurement and optimization of awards impact, including amplification tracking, process improvements, performance metrics, and use of internal tools and AI to enhance research and submission quality

Senior Manager, Customer Story Telling and Advocacy

Compliance

• Manage APCD compliance programs and reporting requirements across multiple states
• Lead projects from start to finish, including timelines, regulator communications, and extension requests
• Interpret state regulations and convert them into business and system requirements
• Oversee timely submission of reports, files, and responses to regulators and vendors
• Investigate compliance, reporting, and system issues; identify root causes and support corrective actions
• Write detailed business requirements to address compliance and data issues
• Use reporting tools, databases, and data analysis to monitor compliance and improve processes
• Identify opportunities to automate and streamline workflows
• Train, mentor, and coach team members and business partners
• Develop and maintain training materials, policies, procedures, and process documentation
• Build relationships across departments to improve collaboration and results
• Communicate effectively with regulators, vendors, clients, account managers, IT teams, and leadership
• Escalate risks, issues, and compliance concerns when appropriate
• Create management reports and provide recommendations for issue resolution

Compliance Manager

Data Specialist

• Compare and contrast the provider system with network data and regulatory sources
• Manage provider records for accuracy in the provider directory
• Review and submit requests to update the provider module for adds/changes
• Research updates to ensure compliance with CMS and AHCCCS regulations
• Utilize standard data elements for provider data to feed member directories and regulatory reports

Provider Data Services Specialist

• Responsible for the direct daily supervision of pharmacy service representatives (PSRs)
• Provide proactive compliance and ordering calls for all medications dispensed by CVS/specialty Pharmacy Network
• Guidance and direction to staff
• Direct daily workflow, schedule preparation and management
• Ensure adherence to standard operating procedures
• Interviewing/hiring process, staff training, and performance monitoring
• Conduct audits, review metrics, and prepare scorecards

Supervisor, Specialty Pharmacy Services

Business Analyst

• supports the Production team in meeting our regional or client goals
• responsible for the ongoing analysis, tracking of KPIs, and interpretation of data
• work closely with all Production team members across clients and regions
• use data to determine strengths and opportunities for improvement in operations
• develop and effectively communicate suggestions at client and regional levels
• research, track, and monitor client or regional commitments, goals, and expectations
• collect data from numerous sources, clean data, and analyze data to identify trends
• provide team with actionable insights and analysis reports based on data to support decision-making efforts
• monitor performance KPIs
• respond promptly to inquiries

Production Management Analyst

Software Engineer

• supports daily ITGS operations focused on Medicare Part D enrollment processing
• analyzes, runs, monitors, and maintains daily batch operations, FTP, and ETL processes
• troubleshoots job failures, researches business and IT requests, creates and schedules jobs, supports production activities, and assists with release deployments
• handles requests from internal and external customers, clients, and vendors while meeting service-level expectations
• partners with business, development, and infrastructure teams to deliver projects, system upgrades, and maintenance requests on time and with high quality

Senior Analyst, Application Developer

Medical Director

• Provide clinical leadership and expertise to Medical Management staff, ensuring timely, consistent, and evidence-based responses to members and providers.
• Lead utilization management and quality assurance activities, including oversight of medical necessity reviews and case management initiatives.
• Support medical management programs through active participation in interdisciplinary clinical team activities and strategic decision-making.
• Serve as the primary clinical and business liaison to network providers and healthcare facilities, fostering collaboration and supporting the effective implementation of medical services programs.
• Conduct predetermination reviews and claim determination reviews, applying clinical judgment and expertise in medical coding, reimbursement, and coverage policies.
• Provide guidance and consultation on complex clinical cases, helping ensure quality outcomes and regulatory compliance.
• Support the development and continuous improvement of medical management strategies, policies, and processes.

Medical Director – Pain Management

Consultant

• Support the communications team in ensuring optimal understanding of benefits programs.
• Provide updates on any changes in benefits or programs that will impact employee experience and communications materials.
• Provide strategic counsel and develop a long-lasting “trusted advisor” relationship with account management team and client stakeholders.
• Proactively meet with the client not only on projects, but also to stay connected to the business needs and ensure an excellent working relationship.
• Assist in the creation of creative brief and content outlines for communications projects.
• In partnership with copy team, own and be accountable for the accuracy, consistency, and compliance of all benefits-related communications across deliverables.
• Partner with copywriters and designers to provide benefits education and review communications materials during and after creative development for quality, consistency, accuracy and clarity.
• Own key internal knowledge base (benefit plan descriptions, content libraries, etc.) and work with copy team to ensure consistency and accuracy across all materials.
• Engage with third-party benefits vendors and administrators to interpret plan changes and help translate them into clear, actionable communications strategies.
• Help synthesize data analytics and reporting to inform opportunities to improve employee experience and understanding of benefits.
• Make recommendations to the communications and account teams.
• Assist in the organization of an annual strategy meeting with the client.

Benefits Consultant

Account Executive

• develops and implements sales strategies to sell Supplemental Health products and services to new large group accounts and public entity customers
• performs business development activities in pursuit of new growth channels
• identifies potential new clients in a specified territory or geographic area
• drives new business revenues through the sale of new customers or new products to existing customers
• collaborates with internal business partners to identify targeted opportunities
• manages the integration of client's and Aetna’s internal organizations and partners cross-functionally
• ensures product, pricing and services meet client's needs while meeting Aetna revenue growth and profit objectives
• accountable for overall Sales Planning, Distribution Channel, Sales Processes, RFP & Quoting Process.

Supplemental Health Sales Executive

• develops and implements sales strategies to sell Supplemental Health products and services to new large group accounts and public entity customers
• performs business development activities in pursuit of new growth channels and identifies potential new clients
• cultivates strong, productive, and influential relationships to generate new sales including large accounts and prospects
• implements strategies necessary to attain sales objectives in assigned territory
• collaborates with internal business partners to identify targeted opportunities
• identifies opportunities to partner with the client