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Customer Service Representative
CVS HealthCustomer Service Representative caring for benefit plans at CVS Health. Advocating for customers and resolving inquiries while providing high quality service.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer servicedocumentationinquiry resolutionproblem solvingrecord maintenance
Soft Skills
active listeningadvocacycommunicationcollaborationproactive solutions
Tools & Technologies
Microsoft Office
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
contact centercustomer satisfactionCVS/Aetna Code of Conduct
About the role
Key responsibilities & impact- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions.
- Educate customers about available resources and assist them in navigating their options.
- Anticipate customer needs and provide proactive solutions to enhance satisfaction.
- Collaborate with team members and other departments to address service issues and improve outcomes.
- Document all customer correspondence and maintain confidential records of patient information.
- Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Requirements
What you’ll need- 6+ months of customer service experience
- Basic computer skills
- 1+ years of customer service experience in a contact center environment preferred
- Microsoft office experience preferred
- High School Diploma, GED, or equivalent experience
Benefits
Comp & perks- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility