Pharmacy Technician – Prior Authorizations

CVS Health

Pharmacy Technician assisting providers and pharmacies with Prior Authorizations. Handling inbound calls and ensuring accurate documentation at CVS Health.

Posted 5/22/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

basic computer skillsMicrosoft Office SuiteExcelWordAccessOutlookPowerPointVisiokeyboard skillspharmaceutical knowledge

Soft Skills

multitaskingindependent workhigh quality workmotivationproblem solvingadaptabilitycommunication skillscustomer serviceconfidentialitylistening skills

Industry Keywords

PHIProtected Healthcare Informationclinical inquiriesPrior AuthfaxePAdocumentationescalationsworkflowdepartment mailboxes

About the role

Key responsibilities & impact

takes in-bound calls from providers, pharmacies, members, etc. providing professional and courteous phone assistance
maintains complete, timely and accurate documentation of reviews
transfers all clinical questions, escalations and judgement calls to the pharmacist team
assist with outbound calls, reviewing and processing Prior Auth’s received via fax and ePA
monitoring and responding to inquiries via department mailboxes
complies with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information
communication with other internal groups regarding determination status and results
identify and elevate clinical inquiries to the pharmacist team as appropriate.

Requirements

What you’ll need

Able to apply basic computer skills
Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, Visio preferable
Keyboard skills essential
Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols
Must be able to multitask and utilize multiple system applications simultaneously
Must be able to utilize available resources independently and provide high quality work
Must be able to absorb presented information, display motivation, seek development and problem solve
Ability to adapt and change with workflow and shifting priorities
Must possess excellent written, verbal, grammar, and listening communication skills
Must be able to deal with a diverse customer base (internal and external) in a friendly and confident manner
Ability to maintain confidentiality of PHI (Protected Healthcare Information).

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well-being