Analyst, Workforce Management

CVS Health

Analyst analyzing service center trends for CVS Health. Responsible for volumes, arrival patterns, staff productivity and resource allocation analysis.

Posted 5/28/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $43,888 - $85,068 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysisforecastingscheduling

Soft Skills

analytical skillsproblem-solving skillscommunication skillsability to handle multiple assignmentsability to think outside the box

Tools & Technologies

PBM software

Certifications & Qualifications

High School Diploma

Industry Keywords

service centercustomer serviceworkforce management

About the role

Key responsibilities & impact

Analyzes service center trends, including volumes, arrival patterns, staff productivity and resource allocation

Requirements

What you’ll need

At least 1 year of experience in a service center environment
Demonstrated analytical and problem-solving skills
Demonstrated ability to handle multiple assignments competently, accurately and efficiently
3-5 years experience in high volume customer service environment with actual experience in workforce
Excellent communication skills
Ability to learn new software
Ability to think outside the box
Ability to obtain and analyze large sets of data
Experience with forecasting and scheduling in a PBM setting
High School Diploma

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
CVS Health bonus