Lead Director, Medicare Product Knowledge – Enablement

CVS Health

Lead Director overseeing Medicare product enablement and knowledge management at CVS Health. Driving product positioning and collaboration for the Medicare Individual portfolio with strategic insights.

Posted 6/23/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $100,000 - $231,540 per yearWebsite

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Hard Skills

Medicare Advantage product managementproduct strategyknowledge management frameworktraining developmentbenefit designregulatory requirementsenrollment experiencemarketing strategysales enablementprocess building

Soft Skills

cross-functional leadershipenterprise collaborationwritten communicationverbal communicationpresentation skillsstakeholder engagementadaptabilityfeedback gatheringstrategic thinkingteam partnership

Industry Keywords

Medicare productsbroker/channel managementfield salesdigital enrollmentretail strategiesbenefit intentproduct positioningsales COEmember experiencecomplex product details

About the role

Key responsibilities & impact

establish and lead a new enterprise-wide knowledge enablement structure for IVL Medicare Advantage products
translate complex benefit designs and product strategies into clear, consumable guidance for non-technical audiences
partner with cross-functional teams—including Sales COE, Learning & Performance, Broker Communications, Care Management, Marketing, Operations, and Member Experience
serve as a direct partner to Sales COE, facilitating product strategy conversations across internal and external distribution channels
act as a trusted voice on Medicare Advantage IVL products
integrate sales and distribution insights into product positioning
partner closely with broker, agency, and field sales leadership
establish and oversee a knowledge management framework
ensure appropriate artifacts exist to communicate benefit intent, design rationale, and member impact
partner with Learning & Performance and other teams to inform training development
provide subject matter expertise on how Medicare products are marketed and sold
gather feedback from stakeholders, monitor effectiveness of enablement approaches, and adapt strategies to improve impact and adoption

Requirements

What you’ll need

10+ years of progressive experience in Medicare Advantage product management, strategy, or related functions
deep knowledge of Medicare Advantage products, benefits, and regulatory requirements
proven ability to translate complex product details into clear, consumable communications and trainings
strong background in cross-functional leadership and enterprise collaboration
demonstrated experience in building new processes or functions from the ground up
exceptional written, verbal, and presentation skills, with a proven ability to engage diverse audiences
demonstrated experience working in Medicare sales, distribution, or go-to-market functions (e.g., Sales COE, broker/channel management, field sales, or marketing strategy)
deep understanding of Medicare distribution channels, including broker/agent models, call center, digital enrollment, and retail strategies
practical knowledge of the end-to-end enrollment experience, including how members evaluate benefits, interact with brokers, and make plan selection decisions

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package