Principal AIOps Engineer

CVS Health

Principal AIOps Engineer leading the application of AI to modernize IT operations at CVS Health. Driving strategies to improve operational efficiency and service reliability.

Posted 7/2/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesLead💰 $144,200 - $288,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading AIOps strategy and implementing observability-to-AIOps pipelines, with a strong focus on ServiceNow integrations and operational AI governance. Proven ability to develop automation workflows and provide technical leadership in production operations.

Highest-signal resume keywords

AIOPS STRATEGY LEADERSHIPSERVICE NOW INTEGRATIONSPYTHON PROGRAMMINGOBSERVABILITY PLATFORM INTEGRATIONOPERATIONAL ML/ANALYTICS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AIOPSPythonAutomation EngineeringIntegration EngineeringEvent IntelligenceAnomaly DetectionTime-Series AnalysisClosed-Loop AutomationAgentic AI WorkflowsGovernance for Operational AI

Soft Skills

Technical LeadershipCoaching TeamsAdvising Stakeholders

Tools & Technologies

ServiceNowObservability PlatformsNOC/SOC Collaboration

Industry Keywords

ITSMITOMProduction OperationsHighly Available Services

Tech Stack

Tools & technologies

ITSMPythonServiceNow

About the role

Key responsibilities & impact

Lead the AIOps strategy, roadmap, and operating model
Own the observability-to-AIOps pipeline
Design and implement event intelligence
Advise operations, service owners, and leadership stakeholders
Develop ServiceNow-centric AIOps integrations
Establish governance for operational AI
Build and operationalize agentic AI workflows
Enable closed-loop automation and self-healing
Partner with NOC/SOC, infrastructure, and application owners
Create enablement materials and coach teams

Requirements

What you’ll need

10+ years of experience in SRE, production operations supporting highly available services
Proven technical leadership
Strong programming/scripting skills (Python preferred)
Experience integrating observability platforms
Strong ServiceNow experience
Automation & Integration Engineering: Python (preferred)
AIOps, ITSM/ITOM (ServiceNow) & Agentic AI Ecosystem knowledge
Operational ML/Analytics: anomaly detection and time-series analysis

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package