CVS Health

Director

• Drive the growth, execution, and continuous improvement of an internal consulting function within Enterprise Strategy
• Oversee the development and optimization of project intake, prioritization, and performance tracking processes
• Build institutional knowledge, reusable tools, and best practices to improve efficiency and scalability
• Oversee tracking and reporting of portfolio performance, including impact, utilization, and value delivered
• Lead execution of high-priority strategic projects from problem definition through implementation across enterprise, business unit, and functional stakeholders
• Structure ambiguous business problems and drive execution across defined workstreams
• Facilitate evaluation of strategic trade-offs, risks, and opportunities to inform rapid, data-driven decision-making
• Partner cross-functionally to ensure alignment with enterprise priorities and successful delivery of outcomes

Lead Director, Enterprise Strategy – Internal Consulting, Strategic Execution

Manager

• Support the establishment, execution, and continuous improvement of an internal consulting function within Enterprise Strategy
• Contribute to development of project intake, prioritization, and performance tracking processes
• Help build institutional knowledge, reusable tools, and best practices to improve efficiency and scalability
• Support tracking and reporting of portfolio performance, including impact, utilization, and value delivered
• Support execution of high-priority strategic projects from problem definition through implementation across enterprise, business unit, and functional stakeholders
• Structure ambiguous business problems, develop workplans, and drive execution across defined workstreams
• Contribute to evaluation of strategic trade-offs, risks, and opportunities to inform rapid, data-driven decision-making
• Partner cross-functionally to ensure alignment with enterprise priorities and successful delivery of outcomes
• Conduct market and competitive research
• Develop quantitative analyses, financial models, and scenario-based insights
• Synthesize datasets into clear, actionable insights for leadership audiences
• Own analytics related to pilot programs and strategic initiatives, including KPI definition, dashboard creation, and performance tracking
• Monitor initiative performance against expected outcomes; identify risks and opportunities for optimization
• Support communication of results, implications, and recommendations to stakeholders
• Develop executive-ready presentations and materials that clearly communicate insights and recommendations
• Participate in discussions and presentations with business and senior leadership
• Build strong relationships with cross-functional partners to enable collaboration and execution across a matrixed organization

Manager – Enterprise Strategy

• Lead the development and execution of analytics strategies that support Medicare Stars performance and enterprise priorities
• Serve as a trusted advisor to senior leadership, delivering insights that directly influence strategic decisions
• Translate complex analytical findings into compelling executive-level storytelling
• Proactively identify opportunities to improve performance through advanced analytics and data-driven recommendations
• Oversee the development of reporting, dashboards, and analytical models to track performance and inform decision-making
• Drive the synthesis of structured and unstructured data into meaningful insights that support strategic planning
• Ensure timely delivery of high-quality analytics to support forecasting, trend analysis, and scenario modeling
• Leverage AI agents and advanced tools to enhance the speed and quality of insight generation for executive stakeholders
• Partner across Data Science, Product, Operations, and DDAT teams to align data capabilities with business needs
• Collaborate with stakeholders to define data requirements and ensure alignment with enterprise priorities
• Influence cross-functional initiatives by embedding analytics into operational workflows
• Ensure adherence to data governance, compliance, privacy, and security standards
• Establish processes to validate, monitor, and improve data integrity and reliability
• Provide leadership in defining best practices for analytics, reporting, and data usage
• Drive the adoption of advanced analytics techniques, including AI/ML, to enhance business insights
• Identify and implement opportunities to modernize analytics tools, processes, and data capabilities
• Promote a culture of innovation, continuous improvement, and data literacy within the organization

Lead Director, Business Analytics – Medicare Stars Data Intelligence

Pharmacist

• Entering prescriptions into the computer system
• Filling prescriptions safely and accurately
• Preparing and packaging medication
• Communicating with a diverse customer base

Pharmacy Technician

• Support the pharmacy team in delivering operational and service excellence.
• Assist in filling prescriptions promptly, safely, and accurately.
• Show empathy and genuine care to patients and customers.
• Follow company SOPs at each workstation.
• Complete basic inventory activities as directed.
• Understanding and complying with all relevant laws and regulations.

• Support the pharmacy team in delivering operational and service excellence
• Assist in ensuring pharmacy operations run smoothly
• Fill prescriptions promptly, safely, and accurately
• Contribute to a high-performing team
• Follow company SOPs at each workstation

• negotiates, executes, conducts high level review and analysis, dispute resolution and/or settlement negotiations of contracts.
• Works with larger and more complex, market/regional/national based groups/systems.
• Maintain and enhance provider networks.
• Responsible for contracting and implementing fee for service and value-based agreements.
• Collaborates cross-functionally to manage provider compensation and pricing development activities.

Senior Provider Network Contracting Manager

Security Engineer

• Own and continuously mature the enterprise Third Party Security program
• Direct staff in the identification, development, implementation, and maintenance of security assessment practices
• Lead the evaluation and assessment of emerging cyber threats, vulnerabilities, and attack vectors
• Develop and enforce risk-based remediation strategies derived from assessment findings
• Ensure organizational adherence to applicable local, national, and international regulatory requirements
• Serve as a trusted advisor to senior business and technology executives on third party cyber security matters

Lead Director – Third Party Security, Assessment Operations

Human Resources

• Collaborating with senior executives and business leaders to understand the organization's strategic direction
• Assessing the organization's structure and identifying opportunities for optimization
• Providing thought leadership and strategic advice on people-related issues
• Leading or participating in Human Resources projects or initiatives
• Utilizing Human Resources data and analytics to provide insights and recommendations
• Providing strategic Human Resources guidance and influencing decision-making
• Supporting change management initiatives and fostering employee engagement
• Providing guidance and support to business leaders on employee relations matters
• Ensuring Human Resources policies and practices align with legal requirements

Senior Manager, HR Business Partner

Paralegal

• Support the drafting and review of a wide variety of contracts.
• Work collaboratively with Client Account Management, Proposals, Finance, and other operational stakeholders.
• Identify legal and business risks and provide solutions to internal business partners.
• Information management, including updating of files and electronic data.
• General legal research and contract administrative support activity as assigned.
• Other related work as assigned.

Senior Paralegal

Financial Planning and Analysis

• Responsible for cash collection, revenue recognition, and accounts receivable processing and aging
• Frequent interaction with client/business and finance peers

Analyst, FP&A

Consultant

• Respond to moderately complex client service inquiries with minimal management intervention
• Deliver high-quality, customer-focused service via phone and virtual channels
• Investigate, analyze, and resolve service requests related to: Enrollment and eligibility, Billing and commissions, Technical support, Case installation and group administration
• Serve as a primary liaison between clients and internal departments to ensure timely resolution
• Accurately document customer interactions, actions taken, and follow-up activities
• Support plan administration activities, including plan setup, enrollment processing, and billing coordination
• Partner with functional operations teams to resolve service issues efficiently
• Collaborate with peers to deliver a consistent, world-class customer experience
• Identify opportunities for process improvements and contribute to solution implementation
• Maintain required productivity and phone quality metrics while managing project-related tasks
• Demonstrate accountability for individual and team performance outcomes
• Participate in ongoing self-development and recommend cross-training opportunities
• Perform additional related duties as assigned

Answer Team Consultant

• Support the pharmacy team in delivering operational and service excellence within the store
• Ensure that pharmacy operations run smoothly, with prompt, safe, and accurate prescription fulfillment
• Contribute to positive patient experiences by showing empathy and genuine care
• Complete basic inventory activities as permitted by law
• Remain flexible for both scheduling and business needs
• Comply with all relevant laws and CVS policies to ensure patient safety

Risk

• Organize leadership meetings and governance forums
• Prepare agendas, materials, and track decisions/action items
• Ensure follow-ups are completed
• Build dashboards, scorecards, and KPI reports
• Track metrics like: SOX issues and trends, Remediation progress, Audit findings, Control effectiveness
• Create regular reports (weekly, monthly, quarterly, annual)
• Develop clear, executive-ready materials
• Track SOX-related projects and initiatives
• Support annual planning and roadmap development
• Maintain reporting data and documentation

Manager – SOX Governance, Reporting

• Supervise IV and equipment management technicians while ensuring the continuation of pharmacy management’s goals and objectives within the dispensing pharmacy
• Ensure compliance with all pharmacy laws and regulations, and sterile compounding guidelines
• Maintain all required IV documentation and clinical monitoring
• Fully assess new patients and new orders on existing patients for appropriateness of therapy, high risk medications, allergies, adverse indications or interactions, and other potentially adverse outcomes
• Thorough knowledge of prescriber/facility notification process for drug interaction, allergy, and other adverse patient safety situations
• Performs accurate dose calculations based on medication, patient condition, volume and administration rates
• Program infusion pumps - Consistent and ongoing clinical monitoring of all infusion patients
• Thorough knowledge of medication occurrence reporting process
• Have a thorough understanding of the Omnicare Long Term Care Pharmacy/Home Infusion Pharmacy Policy and Procedure Manual and internal pharmacy policies and procedures
• Knowledge of other facility infusion therapy manuals if not using the Omnicare Customer Infusion Procedure manual
• IV order processing only when technical support unavailable
• Excellent care coordination with home health agencies, nursing facilities, physicians, and the IV nurse consultant
• Answer drug-related questions as related to IV therapy and management in a timely manner
• Communicate with facility consultant pharmacists and clinical staff pharmacists regarding IV patient management
• Orient and provide competency assessment for all pharmacists who rotate from oral pharmacy to IV pharmacy and orient and assess competency on all IV technicians and infusion pump technicians, when appropriate; this includes making certain that all pharmacists and technicians rotating into the IV room have completed the approved Omnicare Infusion Training Program
• Maintain knowledge of currently available infusion devices, products, and supplies
• Oversee cleanroom monitoring and pump maintenance
• Follow all applicable government regulations including HIPAA
• Other duties as assigned; Job duties may vary by location, including covering other areas in the pharmacy workflow.

Lead Director, Enterprise Strategy – Internal Consulting, Strategic Execution

Manager – Enterprise Strategy

Lead Director, Business Analytics – Medicare Stars Data Intelligence

Pharmacy Technician

Pharmacy Technician

Pharmacy Technician

Senior Provider Network Contracting Manager

Lead Director – Third Party Security, Assessment Operations

Senior Manager, HR Business Partner

Senior Paralegal

Analyst, FP&A

Answer Team Consultant

Pharmacy Technician

Manager – SOX Governance, Reporting

IV Pharmacist – Long Term Care