CVS Health

Pharmacist

• Ensure accurate entry of orders
• Maintain security of the pharmacy
• Adhere to required delivery schedules
• Verify orders entered by technician staff for accuracy
• Prepare and/or supervise sterile IV drug products or solutions, if required
• Assist in maintaining a perpetual inventory for schedule II drugs
• Provide evening, weekend, and holiday coverage during scheduled rotation
• Follow all applicable state and government regulations including HIPAA

Dispensing Pharmacist – Long Term Care

Full-stack Engineer

• Lead technical design for complex Salesforce initiatives
• Review and influence designs produced
• Set and enforce coding standards and best practices
• Mentor senior and mid-level engineers
• Drive platform scalability, performance, and reliability
• Support Production support Issues

Staff Software Engineer – Salesforce

Analyst

• responsible for the accurate and timely validation and maintenance of critical provider information and inquiries
• responsible for timely review, response, tracking, and routing of provider inquiries received via the Provider Engagement department email box and/or Provider Relationship Management System
• works closely with both internal and external business partners to ensure Provider inquiries are handled within a timely manner
• responsible for reviewing claims data and information
• responsible for monthly Access and Availability monitoring as required by state regulatory requirements
• oversees receipt of and coordinates provider inquiries from the provider network and responsible for reviewing, documenting, tracking, and routing all issues to ensure providers receive a timely response and permanent resolution
• reviews/analyzes data by applying job knowledge and experience to ensure appropriate information has been provided
• audits Rosters received in the provider relations department email box and works closely with the data team to ensure rosters submitted from providers are accurate
• oversees Access & Availability monthly monitoring process
• responsible for reviewing claims data in QNXT when provider’s inquiry involves claims payment adjudication
• conducts or participates in special projects and other duties as assigned.

Senior Network Relations Analyst

• Conduct outbound calls to network pharmacies to verify claim information
• Distribute audit requests and documentation requirements to pharmacies
• Review prescriptions and supporting documents to ensure compliance with CMS and CVS Health contractual requirements
• Analyze incoming pharmacy documentation and accurately enter data into internal audit systems
• Respond to pharmacy inquiries related to Medicare audit programs
• Track and report progress on assigned audit activities
• Collaborate with internal stakeholders to align on audit objectives and business priorities

Analyst, Network Management

Human Resources

• Responsible for running HR Solutions Delivery as a high-performing, data-driven service organization
• Own how HR services are measured, governed, delivered, and analyzed across CVS Health
• Establish and implement best practices within the HR organization
• Partner closely with HR Centers of Excellence, HRBPs, DDAT, Finance, and business stakeholders
• Oversee the end-to-end delivery of HR solutions and services across tiered support, self-service, and COE channels
• Monitor service performance in real time; proactively identify trends, risks, and breaches and drive corrective action with service owners
• Build and operate the HR analytics capability spanning service analytics and workforce analytics

Executive Director, HR Service Management

Product Manager

• Partner with multiple Product Owners and Product leadership team right from the ideation phase to mature the product concepts and helps them with IT evaluation exercise (SWAT)
• Work with multiple IT and business areas to develop IT solution, strategy, MVP (Minimum Viable Product and provides the IT Guidance ranges/cost estimates
• Coordinate release planning, oversees delivery milestones, resolves issues, and removes the barriers that may hinder project execution
• Proactively evaluates all work that is in flight, builds contingency plans, and executes corrective action on a timely basis to mitigate risks such as scope and/or budget variances
• Ensure that projects/enhancements align with the Commercial Product delivery objectives by thoroughly understanding the business segment's drivers and issues
• Identify and leverage project interdependencies to ensure synergy between the projects and to promote benefits realization across the portfolio.
• Proactively identifies additional cost-savings to reduce overall project expenses
• Ensure delivery milestones are met, and project activities are completed on time for successful IT delivery
• Work closely with Product Managers, Sales teams, Underwriters, Compliance, various Business areas and Technology Teams including Architecture, Security, and Infrastructure
• Provide insights into Current State of Technical capabilities
• Leverage strong technical skills to develop and manage multiple concurrent, time-bound Product implementations.
• Work collaboratively with cross functional domain/technical teams
• Innovative mindset with strong conviction for Technology Excellence
• Keep abreast of technology advances across various lines of business with keenness to cross apply the innovations across Lines of Business
• Strong Client Interfacing, Stakeholder Management and High Impact Communication skills
• Collaborate with the program business and the individual domain teams and/or vendors to translate overall project/ business objectives to application specific needs
• Create and maintain functional and technical documentation, including system designs, workflow, and ensure end to end traceability is maintained
• Explore new tools, frameworks, and techniques to improve digital solutions and drive innovation within the engineering team

Senior Digital Product Manager

Platform Engineer

• Define and execute the long-range vision and strategy for AI infrastructure and platform engineering
• Recruit, hire, develop, and retain a high-performing engineering organization
• Establish clear ownership, accountability, and performance expectations across all functional teams
• Build and sustain a high-performing 24/7 operations model
• Lead GPU FinOps governance — utilization optimization, tenant quota enforcement, and cost reduction
• Empower the Security SRE Lead to maintain a world-class security posture

Executive Director, AI Infrastructure – Platform Engineering

• Manages the 5-in-the-box cross-functional product leadership team, including strong partnership with Business General Manager (GM)
• Accountable for the teams’ delivery and final output to stakeholders
• Partners with business general manager and stakeholders to make decisions on investment priorities and develop business cases
• Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed
• Translates customer and business needs into short-term and long-term product strategy by creating Epics/initiatives defined to meet targeted outcomes
• Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs
• Sets the direction for discovery work, ensuring that the product team is focused on continuous exploration
• Understands the hiring market to identify successful candidates with the unique blend of personality and skillset matches
• Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities
• Defines product objectives and key results (OKRs), aligned with business objectives, to evaluate progress towards outcomes
• Tracks product objectives and key results (OKRs), aligned with business objectives, to understand progress towards outcomes and metrics to understand product health, socializes progress, and consistently reinforces objectives and alignment with broader product portfolio outcomes

Lead Director, Digital Product – Pharmacy Services

Operations

• Execute the access review control process in accordance with documented procedures
• Understand the full PAR program and execute to completeness and accuracy
• Support team lead with running PAR campaigns
• Train and mentor junior Analyst staff
• Ensure procedure and work instruction documentation is up to date

Senior Analyst – PAR Operations

• deliver compassionate care to our millions of patients every day
• manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions
• maintain patient confidentiality at all times
• complete an extensive CVS Pharmacy Technician Training Program
• support the team with prompt and caring customer service

Pharmacy Technician

• Support the design, development, deployment, and validation of mainframe-based integration services
• Enable and support REST-based services on z/OS
• Validate files and service artifacts in Mainframe UNIX/OMVS environments
• Assist with troubleshooting and operational support across z/OS Connect and CICS platforms

Software Development Engineer

Security Operations

• Lead and manage retail security programs using a risk-based approach
• Identify security risks in stores and implement solutions to reduce them
• Oversee and evaluate security vendor (guard) performance
• Improve security policies, procedures, and overall safety programs
• Respond to and manage security incidents and investigations
• Oversee physical security across assigned locations
• Analyze data and trends to identify potential threats
• Support threat intelligence efforts and share findings with leadership
• Work closely with internal teams to achieve security goals
• Deliver security training (e.g., workplace violence, travel safety)
• Build relationships with law enforcement and external partners
• Help manage security budgets and strategic plans

Security Operations Manager – Enterprise Security

Manager

• Negotiate, execute, and analyze complex provider contracts, including dispute resolution and settlement negotiations
• Manage contract performance and support value-based arrangements aligned to business strategy
• Drive network expansion and adequacy through provider recruitment and targeted strategies
• Accountable for cost arrangements and aligning contracts with financial goals
• Collaborate cross-functionally on pricing, compensation, and reimbursement modeling activities
• Conduct contract analysis to identify cost savings and optimization opportunities
• Resolve escalated issues including claims, contract interpretation, and provider data accuracy
• Ensure compliance with regulatory requirements and company standards
• Serve as SME and provide guidance to team members
• Support network development and strategic configuration initiatives

Senior Manager, Network Management – Keystone Market

Account Manager

• Provides strategic leadership and oversight for network management and provider relations
• Develops and implements network strategies, monitors provider performance metrics, leads dispute resolution processes, and collaborates with key stakeholders to drive network growth and ensure high-quality provider relationships
• Manages local provider relations staff to ensure Market Leading Provider Satisfaction scores
• Provides service to providers by resolving problems and advising providers of new protocols, policies and procedures
• Leads and manages strategic relationships with hospitals, physician groups, and ancillary providers across an assigned market or portfolio
• Conducts shadowing during provider visits on-site, virtual, and telephonic
• Drives provider performance related to quality, cost efficiency, access, and member experience metrics
• Partners closely with Network Management, Medical Management, Value-Based Care, Operations, and Finance to execute provider strategies
• Identifies opportunities to improve provider engagement, resolve escalated issues, and strengthen collaboration across the provider network
• Supports value-based care initiatives, including education, performance monitoring, and provider adoption of new models
• Analyzes provider’s performance data and develops action plans to address gaps or risks
• Serves as a senior point of contact for complex provider concerns or operational challenges
• Works cross functionally with additional teams including claims, appeals, interoperability, and contracting to develop creative solutions and root cause issues
• Ensures compliance with regulatory, contractual, and company requirements

Senior Manager, Provider Relations Manager – Metro NY

• Lead provider relationship management and service operations, driving issue resolution, provider satisfaction, and cross-functional coordination for complex provider groups.
• Drive provider performance related to quality, cost efficiency, access, and member experience metrics.
• Partner closely with Network Management, Medical Management, Value-Based Care, Operations, and Finance to execute provider strategies.
• Identify opportunities to improve provider engagement, resolve escalated issues, and strengthen collaboration across the provider network.
• Support value-based care initiatives, including education, performance monitoring, and provider adoption of new models.
• Analyze provider’s performance data and develop action plans to address gaps or risks.
• Serve as a senior point of contact for complex provider concerns or operational challenges.
• Work cross functionally with additional teams including claims, appeals, interoperability, and contracting to develop creative solutions and root cause issues.
• Ensure compliance with regulatory, contractual, and company requirements.