Desjardins

Technician

• Analyze access to information requests, contact clients, review files and send them to the requester.
• Analyze subrogation requests, contact clients or their representatives and ensure collections.
• Ensure that the laws in effect are applied when processing access to information and subrogation requests.
• Complete preparatory work for legal proceedings.
• Take charge of subpoenas.
• Carry out benefit payments in the core business system.

Technician, Contested Matters

Business Development Rep

• Lead Desjardins’ senior transversal business development mandate across Ontario, Atlantic and Western Canada
• Define, assess and advance high-value transversal growth opportunities that support organic growth
• Develop and manage a senior transversal opportunity pipeline with internal partners and the Pan-Canadian business development committee
• Lead strategic, consultative discussions with prospective and existing commercial clients, partners, associations and organizations
• Maintain lasting senior relationships with major clients, partners and market influencers
• Build strong executive and cross-functional partnerships
• Represent Desjardins at industry events, conferences, networking opportunities, public relations activities and partner engagements
• Lead or contribute to major client and partner engagements, strategic RFP submissions, proposals, event strategy and executive-level materials
• Monitor industry trends, emerging opportunities, competitive developments and market shifts

Director, Business Development

Account Manager

• Initiate, develop and maintain personalized business relationships with current and potential clients
• Act as an account manager by serving as a key intermediary between the business centre and members and clients
• Ensure proper usage and updating of, as well as satisfaction with the products and services offered
• Analyze sources of dissatisfaction and recommend potential solutions
• Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering
• Negotiate applicable conditions with members and clients
• Recommend strategies and solutions for achieving objectives by the business centre
• Use intelligence to identify opportunities for business development
• Execute various promotional activities as part of the centre's business operations
• Participate in targeted public relations activities

Account Manager – Commercial Market

Security Engineer

• Transform and analyze complex, large-scale data to extract the knowledge needed to make decisions.
• Design innovative data analysis approaches (diagnostic, predictive, prescriptive and cognitive) in partnership with experts on the risks associated with application and business processes.
• Implement, evaluate, document and monitor artificial intelligence solutions that are tailored to the monitoring needs of security operations teams.
• Contribute to the industrialization and development of security analytics methodologies, including by participating in research projects with partners in the industry and academic ecosystem.
• Identify, evaluate and prioritize data valorization opportunities, define solutions and develop an analytical roadmap that is integrated with Desjardins Group’s business plan and strategic vision.
• Ensure delivery teams are aligned in terms of the design and development of highly complex analytical solutions.

Senior Security Data Scientist

Assistant

• Support the investment advisor or team in all administrative, client service, and business development activities.
• Respond to client inquiries about their accounts and/or the products and services offered by the firm, perform necessary follow-ups and research to ensure high-quality service at all times, and refer inquiries to the appropriate person when required.
• Assist members and clients in selecting and optimally using various tools and alternative channels that promote self-service and automation.
• Handle telephone calls and specific information requests and, when required, refer them to the appropriate person.
• Participate in identifying operational risks and researching improvements related to your team's activities.

Wealth Management Assistant, Internship

• Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.
• Act as an account manager by serving as a key intermediary between the business centre and members and clients.
• Ensure proper usage and updating of, as well as satisfaction with the products and services offered.
• Analyze sources of dissatisfaction and recommend potential solutions.
• Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering.
• Negotiate applicable conditions with members and clients.
• Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.
• Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.
• Execute various promotional activities as part of the centre's business operations.
• Participate in targeted public relations activities and participate actively in the business community.
• Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.
• Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services.
• Provide sound and prudent risk management for all portfolios under their responsibility.

Account Manager, Small Businesses

• Prospecting, soliciting, developing and maintaining business relationships with medium organizations in the commercial sector
• Promote and sell products and services to grow the business center
• Represent, negotiate and engage companies as part of complex agreements
• Ensure consistency and balance between sales objectives, risk management, portfolio profitability and client satisfaction
• Initiate, develop and maintain personalized relationships with clients
• Act as an account manager and key intermediary between the business centre and members/clients
• Analyze sources of dissatisfaction and recommend solutions
• Identify and analyze member/client needs and develop personalized solutions
• Negotiate conditions with members/clients and recommend strategies for achieving business objectives
• Use intelligence to identify business development opportunities
• Execute promotional activities as part of the business operations
• Participate in public relations activities and actively engage in the business community.

Account Manager, Commercial Market

Advisor

• Help serve, prospect for, solicit, and develop and maintain business relationships with members and clients
• Sell securities products and services through various distribution channels
• Drive results to handle special information requests from clients
• Support current and potential members and clients, represent the organization, and help negotiate agreements with clients
• Provide administrative assistance in the areas of compliance, budget monitoring, and management of administrative staff

Securities Advisor

Security Analyst

• Help protect IT hardware, software and data against modification, destruction, and accidental or unauthorized disclosure
• Assist in authentication and access control by designing, administering and controlling proven security systems
• Analyze IT system vulnerabilities and implement protective measures to back up, restore and secure systems
• Analyze and help diagnose IT security issues
• Provide opinions in accordance with your discipline’s rules
• Help develop recommendations and implementation plans
• Develop tools, methods and processes

IT Security Analyst

• Diagnose issues, challenges and needs to determine target outcomes
• Help develop and implement objectives, solutions, policies, programs and action plans
• Analyze data, conduct studies, make recommendations and write reports.

Business Strategy Advisor

Client Services Representative

• Provide personalized member/client service and experience to clients with complex needs.
• Propose personalized and effective solutions that meets their needs and expectations.
• Work with the advisor to manage member and client files.
• Proactively inform members and clients about our digital solutions.

Client Financial Services Agent – Service Signature

Software Engineer

• Collaborate in the development of execution strategies
• Analyze and develop software products (design, code, automate and run tests), while applying development, data and security best practices
• Document technical solutions as well as practices to ensure product sustainability
• Help develop documentation that is prepared and delivered for training purposes to peers and users
• Provide technical support for IT operations
• Analyze, diagnose, follow up on and resolve medium- to high-severity issues
• Cocreate with business partners and architects to get a complete understanding of business intentions and objectives to standardize solutions accordingly

Programmer Analyst, System and Infrastructure Operations

• Maintain high-quality personalized business relationships to maximize the potential of existing members and clients
• Analyze the needs of members and clients and formulate personalized advice and guidance for the implementation of investment and financial plan strategies
• Recommend strategies and solutions to the senior advisor when developing plans
• Monitor market movements and trends likely to influence members’ and clients’ investments
• Take part in a range of promotional activities including speaking events, information sessions and other special events.

Senior Wealth Management Advisor

Agent

• Help give members and clients a better experience
• Listen to and address their needs
• Promote the organization's cooperative values
• Support members and clients about their banking transactions
• Provide advice on Desjardins products and services
• Identify business opportunities and refer members and clients to colleagues
• Ensure financial transactions go smoothly
• Provide information and support on technological tools
• Assist members and clients who have encountered fraud or irregularities

Advisory Agent, Member and Client Experience

Product Development

• Contribute to pricing activities such as information gathering and validation
• Provide the required technical support for projects and operational issues encountered
• Participate in the deployment and maintenance of systems and manual and automated tools
• Collaborate in drafting technical notes aimed at improving skills
• Advise and inform various stakeholders on the application of procedures and the use of tools and systems