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Technical Support Agent – Wealth Management
DesjardinsTechnical Support Agent providing IT application user support for Desjardins. Assisting with configuration, issue resolution, and technical incident management.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT applications supportMIC platform administrationnetwork activitiescomputer equipment managementreport productiondata compilationsystems analysiscomputer security standardsWeb application managementlicence management
Soft Skills
decision qualitysituational adaptabilityuser training developmentcommunicationproblem-solving
Tools & Technologies
Help Desk Servicesdesktop systemstechnological systemscomputer tools
Certifications & Qualifications
college diploma in a related field
Industry Keywords
service standardstechnical information flowequipment needs analysis
About the role
Key responsibilities & impact- Provide user support and assistance for IT applications
- Perform MIC platform administration activities
- Perform basic network activities
- Manage computer equipment, technological systems and equipment
- Produce and transmit reports concerning problems encountered
- Compile various statistics and other data on the observance of service standards
- Inform the Help Desk Services team of changes to be made to computer equipment
- Carry out activities related to systems and technological equipment
- Analyze equipment needs, propose solutions and acquisition and disposal procedures
- Act as IT and technology expert for users
- Develop and propose simple training activities for users of computer equipment
- Participate in planning and implementing activities required in deploying and upgrading desktop systems
- Ensure the application of standards, procedures, advice and recommendations regarding computer security
- Oversee all activities related to the flow of technical information necessary for the platform's smooth operation
- Manage and update various Web and platform applications, profiles, standardized groups and user IDs
- Manage licences for the various applications as well as the ensuing costs
Requirements
What you’ll need- College diploma in a related field
- A minimum of one year of relevant experience
- Knowledge of French is required
- Advanced proficiency in computer tools
- Decision quality
- Situational adaptability
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment