Team Leader – Management Support, Expertise Support

Desjardins

Team leader managing unit's activities and talent development in financial services. Coordinating projects, guiding experienced professionals, and ensuring quality satisfaction while managing the budget.

Posted 7/4/2026full-timeGatineau • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in team management, talent development, and project execution while ensuring client satisfaction and budget adherence. Proficient in stakeholder interaction and decision-making support within complex operational environments.

Highest-signal resume keywords

Team ManagementTalent DevelopmentProject ExecutionStakeholder InteractionBudget Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningPerformance ManagementOperational StrategyTraining DevelopmentBudget Management

Soft Skills

CoachingCustomer FocusEngagementAction OrientedNimble Learning

Industry Keywords

Stakeholder EngagementEmployee EngagementService Offer DevelopmentPerformance QualityComplaint Resolution

About the role

Key responsibilities & impact

Support team management
Coordinate unit’s activities, action plans and initiatives
Coach and guide a team composed primarily of experienced professionals
Assign tasks and activities, and regularly monitor progress
Support talent development and employee engagement
Manage individual performance
Make recommendations on planning and execution of operationally and conceptually complex projects
Interact with stakeholders working in many other fields
Advise and lead decision-making bodies
Help determine unit’s service offer and ensure projects and activities are planned and executed
Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
Develop training and skills development strategies and action plans for team members
Help resolve complaints and problems in accordance with the organization’s practices
Manage the budget

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience
Knowledge of French is required
Action oriented
Customer Focus
Develops talent
Differences
Directs work
Engagement
Nimble learning

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment