UX Designer, Research and Marketing

Desjardins

UX Designer responsible for defining user journeys and enhancing experiences at Desjardins Group. Leading initiatives and collaborating with stakeholders to improve digital platforms.

Posted 7/4/2026full-timeLévis • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining user journeys and enhancing user experiences across virtual platforms, with strong analytical skills to identify improvement opportunities. Proficient in leading cross-functional teams and co-creating solutions that align with user-focused design principles.

Highest-signal resume keywords

User Experience DesignUser Journey DefinitionStakeholder LeadershipAnalytical Problem SolvingBilingual Proficiency in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User PersonasFunctional SpecificationsInformation ArchitectureMock-Up DesignDigital Design Practices

Soft Skills

CollaborationCommunicationProblem-Solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

User-Centered DesignTrend MonitoringVirtual PlatformsClient ExperienceMember Experience

About the role

Key responsibilities & impact

Define and enrich the user experience of members and clients on different virtual platforms
Serve as a specialist advisor and subject matter expert for the definition of user journeys
Lead different stakeholders with respect to development projects and complex initiatives
Help solve highly complex problems that require analytical skills and comprehensive knowledge
Ensure the identification of opportunities to improve the member and client experience
Lead efforts to define the user journeys and the desired user experience
Ensure the design of mock-ups, user personas, functional specifications, and information architecture
Conduct trend monitoring and develop practices in terms of digital and user-focused design
Ensure co-creation runs smoothly between UI, product management, and IT development teams

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment