Technical Operations Support Agent

Desjardins

Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution-oriented with a focus on user support, security, and system maintenance.

Posted 7/4/2026full-timeSaint-Gabriel-de-Brandon • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in platform administration, network activities, and IT security compliance while effectively managing user requests and technical information flow. Capable of executing maintenance procedures and ensuring timely completion of tasks in accordance with quality standards.

Highest-signal resume keywords

Platform AdministrationNetwork ConfigurationIT Security ComplianceUser Support and Problem ResolutionFrench Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server ManagementSystem ConfigurationBackup and Restore ProceduresUser Account ManagementTechnical Equipment MaintenanceReport ProcessingTransaction SecurityDesktop System DeploymentAutomated System OperationsPassword Reset Procedures

Soft Skills

Problem SolvingCommunicationTime ManagementCollaborationCustomer Service

Tools & Technologies

PALTrak NetworkHelp Desk SoftwareWeb ApplicationsPlatform Applications

Certifications & Qualifications

College Diploma (Attestation of Collegial Studies)

Industry Keywords

IT Security StandardsTechnical Information FlowUser Requests ManagementCaisse Sector TransactionsQuality Standards Compliance

About the role

Key responsibilities & impact

Participate in MIC platform administration activities (e.g., shutting down and starting servers, verifying automated system operations, managing access groups, maintaining backup units, and restoring files)
Perform basic network activities (e.g., resetting passwords, configuring new users, and performing regular maintenance procedures)
Carry out activities related to systems and technological equipment (e.g., activation, configuration, maintenance, and repair)
Assist in evaluating equipment needs, identifying solutions, and managing computer equipment by informing the Help Desk team of required changes
Respond to user requests, resolve and propose solutions to encountered problems, escalate more complex issues, and perform necessary follow-up
Participate in planning and executing activities required for deploying and upgrading desktop systems
Ensure adherence to standards, procedures, guidance, and recommendations regarding IT security
Oversee all activities related to the flow of technical information necessary for the platform’s smooth operation
Assist in managing and updating various web and platform applications, profiles, standardized groups, and user IDs
Participate in managing licenses for various applications (e.g., PALTrak network, Expert module)
Process and reconcile various reports and requests for all caisse sectors (e.g., Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items, and discharges)
As needed, ensure necessary follow-up activities are performed for members and customers
Execute information search requests and organize and submit the requested information in accordance with established procedures
Ensure activities are completed in a timely manner and in accordance with prescribed quality standards
Maintain the security of transactions and operations in accordance with current policies, practices, and standards

Requirements

What you’ll need

College diploma (Attestation of Collegial Studies)
Minimum of two years of relevant experience
Proficiency in French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement for health and wellness expenses and telework equipment