Associate Customer Success Manager – Japanese Speaking

ECA International

Join ECA International as a Japanese-speaking Customer Success Manager. Build long-term client relationships and support customers across the Asia-Pacific region.

Posted 7/9/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on building relationships, delivering training, and analyzing customer engagement metrics. Proficient in both Business-Level Japanese and English, with a proactive approach to problem-solving and managing multiple priorities.

Highest-signal resume keywords

Customer Success ExperienceBusiness-Level JapaneseExcellent Communication SkillsSaaS Environment FamiliarityRelationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Proactive Problem SolvingStrong Organisational Skills

Industry Keywords

Account ManagementClient ServicesCustomer EngagementGlobal MobilityBusiness Travel

About the role

Key responsibilities & impact

Building trusted, long-term relationships with customers and becoming their primary point of contact.
Supporting new customers through implementation and onboarding, ensuring they quickly realise value from our platform.
Delivering training and guidance to help customers get the very best from ECA's products and services.
Monitoring customer engagement and account health, identifying opportunities to improve adoption and satisfaction.
Working closely with colleagues to retain customers and support successful renewals.
Identifying opportunities to introduce additional products and services that add value to customers.
Sharing customer feedback with internal teams to help shape future product improvements.
Analysing customer usage and success metrics to identify trends and opportunities for continuous improvement.

Requirements

What you’ll need

Business-level Japanese and fluent English, both written and spoken.
Experience in Customer Success, Account Management, Client Services or another customer-facing role.
Excellent communication and relationship-building skills.
A proactive approach to problem solving and delivering great customer outcomes.
Strong organisational skills with the ability to manage multiple priorities.
Confidence working with technology and learning new software platforms.
Experience within a SaaS environment would be an advantage, although it's not essential.
Knowledge of Global Mobility or Business Travel would also be beneficial, but full training will be provided.

Benefits

Comp & perks

Hybrid working from our Sydney office.
Work from anywhere Scheme
Holiday buy or sell Scheme
Excellent employee benefits.
Classpass (gyms, sports & spa's)
Ongoing learning and career development.
A collaborative, supportive international team.
The opportunity to work with customers across the Asia-Pacific region.
A business investing in technology, innovation and the future of customer success.