ECA International

Data Engineer

• Design, develop, and maintain software applications using modern programming languages and frameworks.
• Work closely with cross-functional teams, including product managers, UX/UI designers, and QA engineers.
• Analyze complex problems and identify the most effective solutions.
• Write unit tests and perform debugging to ensure software quality.
• Create and maintain technical documentation, including system designs, API documentation, and user guides.
• Provide support and troubleshooting assistance to internal teams and end-users.

Software Engineer – Data & AI

Customer Success Manager

• Building trusted, long-term relationships with customers and becoming their primary point of contact.
• Supporting new customers through implementation and onboarding, ensuring they quickly realise value from our platform.
• Delivering training and guidance to help customers get the very best from ECA's products and services.
• Monitoring customer engagement and account health, identifying opportunities to improve adoption and satisfaction.
• Working closely with colleagues to retain customers and support successful renewals.
• Identifying opportunities to introduce additional products and services that add value to customers.
• Sharing customer feedback with internal teams to help shape future product improvements.
• Analysing customer usage and success metrics to identify trends and opportunities for continuous improvement.

Associate Customer Success Manager – Japanese Speaking

Product Designer

• Designing intuitive user journeys, wireframes, prototypes and high-quality user interfaces.
• Helping Product and Engineering teams explore ideas before development begins.
• Working closely with Product, Data and Engineering to solve complex user and business challenges.
• Creating prototypes that validate ideas, reduce risk and improve decision making.
• Raising the quality of visual design across our products with strong attention to usability, accessibility and detail.
• Helping evolve our design system and shared design standards.
• Using modern design tools and AI-assisted workflows where they genuinely improve speed, collaboration or quality.
• Contributing to product strategy by balancing user needs, business goals and technical considerations.

Software Engineer – Data & AI

Associate Customer Success Manager – Japanese Speaking

Senior Product Designer