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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
control systemssystem troubleshootingfield servicessystem startupsproject engineeringresource planningestimatingcustomer supporttechnical problem resolutiontraining and development
Soft Skills
leadershipteam developmentcustomer relationship managementcollaborationcommunicationproblem-solvingaccountabilityinnovationsafety culturecontinuous improvement
Certifications & Qualifications
Bachelor’s degree in engineeringtechnical field degree
Industry Keywords
water industrywastewater industrycustomer-facing projectsservice excellencebusiness growthcontractual matterswarranty mattersoperational needsbusiness opportunitiesstaffing alignment
About the role
Key responsibilities & impact- Provide on-site leadership, supporting daily operational and business needs
- Lead, assign, and support the development of a team of site engineers, fostering growth and accountability
- Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects
- Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
- Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs
- Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules
- Support estimating efforts and resource planning for future customer support and business opportunities
- Drive effective, innovative solutions to customer challenges, strengthening Emerson’s value in the water and wastewater industry
- Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
- Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities
Requirements
What you’ll need- Bachelor’s degree in engineering, a technical field, or equivalent combination of education and relevant experience
- 8+ years of experience in control systems, preferrably in Water and Wastewater
- Experience leading field services or project engineering teams, for customer-facing projects
- Willingness and ability to travel up to 20% domestically
- Authorization to work in the United States without the need for current or future sponsorship
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
- Paid time off