Inside Sales I

Emerson

Inside Sales Engineer role at Emerson involving technical support and collaboration with teams. Prepare quotations and technical reviews while assisting field sales.

Posted 6/25/2026full-timeEscazú • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

quotation developmenttechnical reviewproduct application supportmodel selectioncompliance screeningorder processingcustomer servicesales supportdocumentation managementproduct knowledge

Soft Skills

organizational skillsself-starterprioritizing skillscommunication skillscustomer service orientationflexibilityteam collaborationproblem-solvingattention to detailconsultative skills

Tools & Technologies

Emerson quotation toolsWindowsMS OfficeOracleCRM systemssalesforce toolsautomation solutionspricing policiesimport/export compliance toolscontract management systems

Industry Keywords

engineeringelectrical engineeringmechanical engineeringelectromechanical engineeringchemical engineeringindustrial chemistrycustomer application supportsales processesbusiness practicesgovernment compliance

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Generate and select model numbers based on customer’s specific data or application.
With proper knowledge, develop quotations based on Emerson, customers, and representative’s requirements.
Utilize system tools to provide customer product application support and review solutions as required with the Inside /Field Sales Representatives.
Review quotes for technical conformance as in valid model options, configuration ranges, documentation options, and device compatibility to application.
Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer.
Follow up on sent proposals to increase sales hit rate for specific customers.
Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer.
Maintain a good working knowledge of Emerson quotation tools and pricing policies; is responsible to continually enhance knowledge of Automation Solution products, applications, and industries served.
Understand and consistently apply Emerson commercial policies and business practices related to quote entry.
Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards.
Provide backup and support for internal and external sales personnel/s to maintain good service levels.
Provide consulting support to Order Entry Analyst or Order Management when processing an order.
Achieve targets on productivity, service levels, and quality.
Perform other duties as required.

Requirements

What you’ll need

Bachelor’s degree in engineering such as Electrical, mechanical, electromechanical, Chemical, Industrial Chemistry.
Experience: 1 -2 year of customer service experience.
Language: English (Intermediate - Advance) and Portuguese is a plus.
Solid prioritizing and organizational skills along with being a self-starter.
Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must, Oracle and CRM is preferred.
Has an interest in the mix of technical, customer service, and sales.
Willing to work on flexible shift schedule based on business needs.

Benefits

Comp & perks

We recognize the importance of employee wellbeing.
We prioritize providing competitive benefits plans, a variety of medical insurance plans.
Employee Assistance Program.
employee resource groups.
recognition, and much more.
Our culture offers flexible time off plans, vacation and holiday leave.