Customer Service Representative, French

Emerson

Customer Service Representative managing client inquiries and orders for Emerson. Facilitating communication and ensuring client satisfaction in Gilau, Cluj (Romania).

Posted 7/9/2026full-timeGILAU • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on order management and compliance, while effectively communicating in both French and English. Proficient in utilizing MRP systems and MS Office applications to support order processing and documentation.

Highest-signal resume keywords

Customer Service ExperienceMRP System ManagementOrder ProcessingFrench Language ProficiencyMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCompliance VerificationDocumentation PreparationReport GenerationLogistics Coordination

Soft Skills

Excellent CommunicationTeamworkProblem-Solving

Industry Keywords

Material Requirements PlanningIncotermsCustomer OrdersSales CollaborationQuality Assurance

About the role

Key responsibilities & impact

Manage and process daily customer orders using the company's MRP (Material Requirements Planning) system.
Collaborate closely with sales, quotation, and technical teams to ensure the accuracy of orders and offers.
Create and maintain special product files in the company's specific system.
Verify compliance with company regulations regarding order approval and secure necessary approvals.
Monitor order status regularly and communicate delivery timelines and updates to clients through email or phone.
Assist clients with any order-related issues, including pricing, delivery times, manufacturing schedules, and logistics.
Work alongside internal departments such as sales, logistics, and quality assurance to gather additional information and resolve customer inquiries.
Prepare documentation for order shipments, ensuring adherence to current delivery Incoterms.
Generate reports on order statuses and customer interactions as part of your portfolio management.

Requirements

What you’ll need

A high school diploma or equivalent.
Excellent communication skills and teamwork.
Proven experience in customer service or a related field.
Upper-intermediate to advanced French language skills (spoken and written).
Intermediate proficiency in English, both verbal and written.
Proficient computer skills, especially in MS Office applications.
Ability to work effectively within a team and independently.

Benefits

Comp & perks

Our commitment to ongoing career development
Support to thrive
Environment that encourages innovation, collaboration, and diverse perspectives