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Emerson

Technical Support Engineer II

Emerson

Technical Support Engineer responsible for customer inquiries and basic product troubleshooting. Collaborating on continuous improvement initiatives in a fast-paced environment.

Posted 7/10/2026full-timeMandaluyong • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and product troubleshooting, with a solid foundation in electrical engineering principles and applications. Capable of identifying improvement opportunities and effectively communicating product specifications to customers.

Highest-signal resume keywords
Bachelor’s Degree In Electrical EngineeringBasic Product TroubleshootingKnowledge Of Electrical InstallationsExperience In Wiring ApplicationsUnderstanding Of Hazardous Locations Markets

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Electrical EngineeringProduct TroubleshootingWiring InstallationsElectrical ApplicationsProduct Specifications
Soft Skills
Customer CommunicationOrganizational SkillsProblem-Solving
Industry Keywords
Hazardous LocationsContinuous Improvement Initiatives

About the role

Key responsibilities & impact
  • Monitor and respond to incoming customer inquiries through calls, emails, and chats.
  • Perform basic product troubleshooting using information from public documents and limited to business unit products.
  • Explain product specifications and product features to customers.
  • Gather, collect, organize, and send electronic copies of documentation to the customers.
  • Identify project ideas and opportunities that support continuous improvement initiatives

Requirements

What you’ll need
  • Bachelor’s degree in Electrical Engineering or other Engineering courses.
  • Solid understanding of basic information about electrical.
  • Knowledge of basic installations and applications of wiring and other electrical products.
  • Knowledge of hazardous locations markets.
  • Experience in installations and applications of wiring and other related products.

Benefits

Comp & perks
  • Competitive benefits plans
  • A variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation
  • Holiday leave