Emerson

Customer Support

• Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat)
• Handle inbound and outbound communication to resolve customer inquiries and escalations effectively
• Support pre-sales and post-booking activities, ensuring smooth order lifecycle execution
• Collaborate with cross-functional teams to remove roadblocks and support customer needs
• Provide operational support within the sales opportunity management cycle
• Deliver differentiated support aligned with tiered customer service models
• Maintain accurate customer data and ensure data integrity across systems
• Use tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processes
• Proactively follow up on pending customer actions to ensure timely resolution
• Manage post-booking activities including order tracking, logistics coordination, and customer communication
• Drive continuous improvement initiatives and contribute to process optimization
• Participate actively in revenue maximization efforts, especially during end-of-quarter periods
• Exercise sound decision-making during customer interactions and escalations
• Provide guidance and informal coaching to team members when needed
• Lead or contribute to high-impact projects, balancing scope, cost, risk, and timelines

German Speaking Customer Service Support Representative

• Manage customer orders, product returns, and quotations with accuracy and efficiency
• Handle inbound and outbound customer interactions (phone, email, chat) to resolve inquiries and issues
• Support pre-sales and post-booking activities, ensuring timely order follow-up through to resolution
• Collaborate with internal stakeholders (sales, logistics, finance, and operations) to remove roadblocks and improve process flow
• Support the sales opportunity management cycle by fulfilling operational and customer-related requests
• Deliver consistent, high-quality customer experience by following standard processes and using tools such as Oracle, SFDC, and other internal systems
• Provide timely updates and follow-ups on open cases and customer requests
• Handle standard and non-standard customer inquiries related to order processes, supply chain impacts, and account information
• Maintain accurate customer data to ensure data integrity and compliance
• Manage escalations effectively and proactively identify continuous improvement opportunities
• Actively contribute during peak business periods (e.g., end of quarter) to support revenue maximization
• Make informed decisions during customer interactions and collaborate with cross-functional teams when required
• Coordinate post-booking activities such as order tracking, logistics arrangements, and customer communication
• Support and coach team members to promote knowledge sharing and best practices
• Lead or contribute to high-impact projects, ensuring delivery within scope, timeline, and quality expectations

Customer Service Support Representative, French Speaking

Support Engineer

• Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
• Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
• Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
• Educate and empower customers through technical training sessions and support engagements
• Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
• Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
• Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
• Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
• Capture, document, and share technical knowledge to promote customer self‑service and continuous improvement
• Create and maintain knowledge base content in alignment with Knowledge‑Centered Service (KCS) practices

Technical Support Engineer

Application Engineer

• Develop customer solutions using OptimalPlus applications and AI or Python‑based tools to deliver measurable return on investment (ROI).
• Analyze real production data to identify opportunities to improve yield, quality, reliability, throughput, and operational efficiency, and clearly communicate findings to customers.
• Build and maintain deep technical knowledge of OptimalPlus software to effectively support customer needs and drive value adoption.
• Serve as the primary technical contact for assigned customer accounts, including ownership of issue resolution and escalation management.
• Collaborate with Product Management, Business Development, Customer Success, and Account Management teams to understand customer requirements and support account expansion.
• Define and manage account priorities, including daily support activities, new functionality requests, customer training, and growth opportunities.
• Provide on‑site customer support and lead regular customer meetings such as weekly status updates and reviews of bugs, enhancements, and feature requests.
• Prepare and present ROI summary reports and business impact updates for customer accounts.
• Participate in customer escalation meetings, define improvement plans, and track execution and outcomes.
• Act as a customer advocate by sharing insights and feedback with Product Management and R&D teams.
• Support account growth and performance, measured through Quarterly Business Reviews, including customer satisfaction, ROI, responsiveness, and contract renewals or upsell activities.

Senior Applications Engineer

Account Executive

• Build and maintain strong, long‑term relationships with key stakeholders across assigned accounts to support customer satisfaction, loyalty, and growth.
• Develop and execute account plans to identify opportunities, generate demand, and identify greenfield and brownfield projects.
• Present clear, customer‑focused solution recommendations that demonstrate how Emerson offerings address customer challenges and deliver measurable value.
• Identify and pursue new business opportunities—from initial lead identification through purchase order—to maximize the full product and service portfolio.
• Collaborate closely with internal partners, including Business Development Managers, technical specialists, and support teams, to ensure alignment and effective pursuit strategies.
• Apply thoughtful pricing strategies that balance customer needs with business objectives.
• Monitor industry trends and competitive activity to anticipate customer needs and uncover new areas of opportunity.
• Maintain accurate documentation of activities, forecasts, and account insights in CRM systems.

Technical Sales Representative

Buyer

• Beszerzési paraméterek folyamatos karbantartása**
• Rendelések készítése és kihelyezése a specifikációk figyelembevételével**
• Anyagigény és készlettervezés**
• Kapcsolattartás a beszállítókkal, rendelések státuszának folyamatos nyomonkövetése**
• A termelésirányítási rendszer frissítése a rendelésekről kapott információkkal**
• Kapcsolattartás a gyári- és az európai projektszervezettel**
• Projektmegrendelésekhez szükséges anyag-beérkezések folyamatos monitorozása, szükség esetén kapcsolatfelvétel az illetékes beszerzővel/beszállítóval, alternatívák keresése.

Project Buyer

Project Manager

• Coordinate project execution activities to support smooth delivery of assigned projects and operational workstreams across APAC.
• Take ownership of project coordination and system-related activities, including project setup, tracking, updates, and related administrative support.
• Support projects involving APAC-specific hardware shipment requirements by coordinating and execution follow-through with relevant stakeholders.
• Manage selected lower-complexity projects and coordination activities, including timeline tracking, deliverables monitoring, and stakeholder follow-up.
• Support internal project management activities with guidance, including status tracking, action follow-up, meeting coordination, and documentation.
• Maintain project schedules, action logs, trackers, and related records to ensure visibility of progress, risks, and next steps.
• Coordinate communication among internal teams, and other stakeholders to support timely execution and issue resolution.
• Support the drafting, review, and coordination of Statements of Work (SOW) for project engagements, ensuring scope, deliverables, timelines, assumptions, and stakeholder responsibilities are clearly aligned.
• Help identify execution bottlenecks, process gaps, and coordination issues, and escalate concerns appropriately to support timely resolution.
• Support operational and administrative activities required to keep regional project delivery and business operations running effectively.
• Demonstrate strong ownership, organization, and follow-through while managing multiple priorities in a fast-paced environment.

Project Coordinator

• Manage a defined territory using digital tools to engage existing and prospective customers, understand their needs, and deliver tailored solutions
• Identify and develop new business opportunities through digital prospecting and targeted outreach across key industry segments
• Collaborate with commercial teams to execute focused sales campaigns and introduce new products and solutions
• Build strong product and application knowledge to effectively communicate value propositions and influence customer decisions
• Develop and maintain long-term customer relationships through consistent follow-up and high-quality service
• Utilize CRM systems and digital sales tools (e.g., sales engagement and marketing platforms) to track performance, prioritize opportunities, and drive efficiency
• Analyze territory performance and provide regular reporting on sales activities, campaign effectiveness, and market insights
• Prioritize opportunities, manage time effectively, and independently drive sales outcomes while collaborating across teams

Technical Sales Representative – Digital Sales

• Manage a defined territory using digital tools to engage existing and prospective customers, understand their needs, and deliver tailored solutions
• Identify and develop new business opportunities through digital prospecting and targeted outreach across key industry segments
• Collaborate with commercial teams to execute focused sales campaigns and introduce new products and solutions
• Build strong product and application knowledge to effectively communicate value propositions and influence customer decisions
• Develop and maintain long-term customer relationships through consistent follow-up and high-quality service
• Utilize CRM systems and digital sales tools to track performance, prioritize opportunities, and drive efficiency
• Analyze territory performance and provide regular reporting on sales activities, campaign effectiveness, and market insights
• Prioritize opportunities, manage time effectively, and independently drive sales outcomes while collaborating across teams

Product Manager

• Manage the full product lifecycle across assigned categories, from new product introduction through product line rationalization.
• Develop and execute strategies for Pipe Tool products, including evaluation of new business opportunities.
• Drive growth of existing product lines through new product development initiatives.
• Identify adjacent markets and opportunities for product expansion.
• Leverage market research to understand customer needs and inform product development and messaging.
• Guide new product programs from concept through commercialization by collaborating across multiple disciplines.
• Analyze competitive positioning and clearly articulate product value and differentiation.
• Prepare and present strategic plans and insights to senior leadership.
• Lead cross-functional teams to deliver strong operational and business outcomes.
• Engage in core portfolio activities such as customer visits, pricing, forecasting, sales enablement, category management, sourcing, and operational decision-making.

Infrastructure Engineer

• Assist with configuration and testing of DCS infrastructures (DeltaV/Ovation)
• Support projects involving Windows Server, Windows 10/11, VMware, and Hyper-V environments
• Participate in Factory Acceptance Tests (FAT), commissioning, and implementation activities
• Provide technical support to customers and project teams
• Contribute to continuous improvement and digital transformation initiatives
• Follow company procedures, quality standards, and ethical guidelines

Junior Computer and Network Infrastructure Engineer

QA Automation Engineer

• Partner with business stakeholders to understand challenges and identify opportunities where AI can improve business processes and outcomes.
• Define solution approaches, integration requirements, and implementation recommendations for AI initiatives.
• Develop and implement AI-powered applications, including chatbots, copilots, and automation tools.
• Integrate AI capabilities (LLMs, APIs, Azure OpenAI, Copilot Studio, Claude AI) into dashboards, SharePoint tools, and business workflows.
• Build and optimize prompts, workflows, and logic for AI-driven applications.
• Collaborate with Data Engineers to implement AI architecture and reusable components.
• Develop APIs and interfaces to connect AI models with enterprise systems and data sources.
• Support deployment, testing, and monitoring of AI solutions in production environments.
• Support AI adoption through demonstrations, training sessions, knowledge sharing, and user enablement activities.
• Ensure adherence to coding standards, documentation practices, and governance requirements.

Senior AI Developer – Business Process Automation

Ecommerce

• Develop, maintain, and continuously improve training materials, onboarding programs, and learning resources for internal teams and customers
• Assess business processes, identify skill requirements, and translate workflows into structured learning paths that support user adoption, role-based training, and organizational change initiatives
• Partner with regional and functional stakeholders to align adoption strategies with user readiness, customer needs, and market maturity.
• Create engaging enablement resources such as guides, FAQ, knowledge articles, walkthroughs, and training scripts.
• Execute the Salesforce Training Program and Digital Adoption Roadmap to drive consistent engagement and proficiency across user groups
• Contribute to solution design and testing activities by validating digital experiences from an adoption, training, and usability perspective
• Lead communications related to new releases, enhancements, and digital initiatives, ensuring readiness and alignment across teams.
• Build and manage a network of key users and champions to promote best practices, encourage knowledge sharing, and gather actionable field feedback.

Digital Customer Experience Training Specialist

Accounts Payable

• Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data (processing invoices)
• clearing invoice aging report
• Supporting monthly closing activities
• making VAT decisions
• Supporting the Accounting Team when necessary
• Following-up with the Business Analyst Team in system related questions
• Taking part in projects
• Understand expense accounts and cost centers
• Understands compliance issues around accounts payable processes

German Speaking Customer Service Support Representative

Customer Service Support Representative, French Speaking

Technical Support Engineer

Senior Applications Engineer

Technical Sales Representative

Project Buyer

Project Coordinator

Technical Sales Representative – Digital Sales

Technical Sales Representative – Digital Sales

Technical Sales Representative

Product Manager

Junior Computer and Network Infrastructure Engineer

Senior AI Developer – Business Process Automation

Digital Customer Experience Training Specialist

Entry AP Invoicing Specialist