Europcar Mobility Group

Sales

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquires and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Rental Sales Agent

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Agent

• Clean, refuel/recharge, and prepare vehicles for rental, ensuring they are in pristine condition.
• Check fluid levels and tire pressures for all vehicles.
• Complete and attach out-of-service tags and move vehicles to the maintenance area when necessary.
• Identify vehicles flagged for grounding, turnback, or preventative maintenance and ensure they are relocated to the appropriate lot.
• Assist with additional tasks as requested by management, especially during quieter periods.

Car Preparation Agent

Administration

• Processing and validating operational data in systems
• Ensuring data quality and consistency
• Identifying and resolving errors/inefficient processes
• Analyzing and streamlining operational workflows
• Identifying automation opportunities
• Defining functional requirements for RPA/IT teams
• Supporting testing and validation of automations
• Developing and monitoring operational KPIs/reporting
• Creating and documenting operational procedures

Fleet Administration Specialist

Vice President

• Improve rental station workflows and cleaning processes
• Standardize daily management systems
• Design and deploy localized pricing frameworks
• Deploy Lean frameworks across corporate and airport networks
• Architect and manage high-yield counter incentive programs
• Lead strategy for securing airport concession bids
• Optimize fleet out-of-service times and maintenance schedules
• Identify and eliminate waste in supply chains
• Establish standardized Key Performance Indicators (KPIs)
• Redesign operations to minimize customer friction
• Act as a support partner to senior leaders

Rental Sales Agent

Rental Sales Agent

Car Preparation Agent

Fleet Administration Specialist

Vice President – Strategic Transformation