Customer Support Specialist – Seasonal

Everway

Seasonal Customer Support Specialist at Everway serving on the frontlines of customer support. Focusing on foundational product support and initial technical inquiries through multiple channels.

Posted 5/28/2026part-timeRemote • 🇺🇸 United StatesJuniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer supporthelpdesksubscription managementtechnical troubleshootingticketing systemsCRM platforms

Soft Skills

verbal communicationwritten communicationpatienceempathyability to thrive in fast-paced environments

Tools & Technologies

cloud-based softwareWindowsmacOScustomer support ticketing software

Industry Keywords

EdTechSaaSeducation sector

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Provide responsive, high-quality front-line support to customers across chat, phone, and email queues
Respond to general product questions and provide clear, helpful guidance
Assist with core subscription management queries
Troubleshoot foundational technical inquiries and escalate complex issues
Track, document, and report on support interactions within ticketing systems
Uphold established standards for response times and quality of service

Requirements

What you’ll need

1+ years of experience in customer support, helpdesk, or a similar customer-facing role, preferably within EdTech or a SaaS environment
Excellent verbal and written communication skills, with a patient and empathetic approach
Comfortable learning new cloud-based software platforms quickly
Familiarity with foundational technology platforms (e.g., Windows/macOS)
Ability to thrive in a fast-paced environment and handle a steady volume of incoming customer interactions
Previous experience utilizing customer support ticketing software or CRM platforms is desirable
Familiarity with the education sector or hardware commonly used in classroom environments is a plus

Benefits

Comp & perks

Competitive salary with bonus opportunities
Flexible work schedules
Comprehensive health and wellness benefits
Flexible time off plans
Career growth through development programs
Collaborative, innovative culture