Fifth Third Bank

Analyst

• Leads in the analysis of data activities and engagement across the assigned organization.
• Responsible for developing reporting, analytics, metrics and key performance indicators while also providing in-depth analysis and recommendations for improving/enhancing line of business performance.
• Focus on providing value-added analysis and recommendations to support business growth.
• Serves as a strategic thought-leader; bridging the gap between business processes and data analytics solutions.
• Assist in leading the education and development of less experienced staff.
• Plays a crucial role in providing valuable data-driven insights and recommendations to optimize business performance, drive strategic initiatives, and solve complex business problems.
• Works with diverse data sets, collaborates with cross-functional teams, and makes a significant impact on our organization’s success.
• Works mostly self-directed, with minimal supervisory oversight.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• Evaluates and improves design of reports and processes to ensure that analytical tools evolve as the business changes.
• Conducts ad-hoc analysis and present findings to key stakeholders in a clear and concise manner.

Lead Analyst, Insights & Analytics

Sales

• Enter pre-qualifications and applications in the Loan Origination system.
• Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines.
• Identify loan adjustments and execute change of circumstance in the loan origination system.
• Assure all components to the file are ordered, copied and included in the loan package prior to processing.
• Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary.
• Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency.
• Serve as a liaison between Loan Consultant, Fulfillment and Sales Support.
• Assisting in other areas as needed.

Mortgage Virtual Sales Assistant

• Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices
• Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives
• Assume overall responsibility for the residential mortgage loan from application to closing on personal production
• Manage a team of at least 5 MLOs
• Develop and foster referral source relationships (realtors, builders, professional and personal contacts)
• Develop a sales culture and sales focused environment within team
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
• Actively participate in ongoing efforts to continually improve customer service for both internal and external customers

Mortgage Area Sales Manager

Manager

• Managing a portfolio of more complex, and typically larger stressed banking relationships through their review of updated financial statements
• Proactive monitoring and interaction with the Credit Analysts and SAG Relationship Managers
• Preparing approval memos for renewals, change in terms, and forbearance agreements
• Monitoring the current status of loan payments, past dues, loan collateral monitoring and inspections
• Assisting Workout Officers in coordinating the accumulation of all files to perform a thorough review of high risk banking relationships

Special Assets Portfolio Manager II

Account Manager

• Responsible for business development, relationship management and client experience of companies with annual gross sales of $0-10M
• Proactively consult the business owners in achieving their financial goals by providing smart financial solutions for personal and business needs
• Serve as a trusted advisor for businesses; collaborate with a team of product and retail partners utilizing the One Bank Sales Cycle to understand the clients' holistic business needs
• Develop revenue growth by identifying needs and providing needs based solutions and services to the client
• Effectively retain and grow long-term, profitable, lead client relationships
• Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management with the ultimate goal of being clients' Lead or primary bank
• Responsible for planning and conducting relationship strategy and relationship review meetings with product partners
• Coordinate all client-facing activities including credit support and other product partners
• Partner with Portfolio Managers and Credit Officers (Business Loan Center and Central Credit Utility) on credit requests and adhere to established Portfolio Management guidelines
• Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly

Business Banking Relationship Manager III

Marketing

• Develop and implement strategic marketing and advertising programs for the assigned division, line of business or region
• Oversee all aspects of these marketing programs
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures
• Accountable for always doing the right thing for customers and colleagues
• Assist division in establishing marketing initiatives that support sales, customer experience, and/or regional goals
• Ability to manage a line-item budget
• Create, implement, track, and execute sales contests and customer incentives
• Evaluate effectiveness of all promotion and advertising programs and recommend changes
• Collaborate across the marketing division to achieve desired outcomes and drive business results
• Manage multiple vendor relationships and monitor effectiveness and efficiency of these vendors
• Ensure adherence to Bancorp and line of business policies/procedures by obtaining necessary approvals

Senior Marketing Manager

• The Manager, Commercial Loan Servicing leads the overall Commercial Loan Servicing function, overseeing multiple teams and team leads responsible for post-closing servicing, loan maintenance, and borrower support across the Commercial portfolio.
• This role provides strategic direction, ensures operational excellence, and drives continuous improvement across all servicing activities.
• The Manager is accountable for department-wide performance, service delivery, risk management, and talent strategy, while fostering a culture of accountability, collaboration, and innovation.
• This leader partners closely with senior stakeholders across Credit, Sales, Risk, and Operations to ensure seamless end-to-end servicing and alignment with enterprise priorities.

Manager, Commercial Loan Servicing

• Completing daily duties of underwriting and monitoring credit while performing analytical activities and identifying risks or issues
• Drafting credit approval documents and review memos for loans and other ancillary products
• Building proficiency in underwriting, completing the underwriting process from beginning to end with limited oversight on increasingly complex credits
• Attending and supporting Portfolio Reviews
• Proactively monitoring Credit Excellence and initiating collection of financial statements for upcoming renewals and periodic reviews
• Preparing succinct credit approval memos with minimal errors, including company and industry descriptions, key credit risks, historical analysis, base and downside case projection assumptions/rationale and terms and conditions
• Completing ongoing portfolio monitoring, including covenant tracking, financial statement reviews, and running risk rating models
• Identifying and determining monitoring analysis activities required
• Verifying covenants and defining updates needed on ticklers
• Monitoring covenant completion and tracking past due or out of compliance covenants and recommending appropriate course of action
• Responsible for understanding and evaluating completed spreads to determine necessary edits working in collaboration with the CCU team

Credit Analyst

Security Engineer

• Define, architect, and support enterprise security tools in partnership with Information Security and IT teams.
• Mentor more junior members of the team.
• Contribute to and enhance the bank's perimeter security program.
• Define security requirements for new technology implementations and assess security solutions against those requirements.
• Design and implementation of selected technologies.
• Serve as a security consultant and architect on projects.
• Conduct security research and threat modeling, make recommendations to the IS/IT teams and oversee their implementation.
• Conduct risk assessments to evaluate the effectiveness of existing controls.

Principal Information Security Engineer

Events

• Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service.
• There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family.
• The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects.
• The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting.
• This role is responsible for processing teller transactions as well as working as a member of the platform staff.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Personal Banker I

• Partner with Portfolio Managers in credit and underwriting, performing analytical tasks as needed
• Use critical thinking to identify and draft documentation
• Responsible for regularly completing indicative credit information into Banking Systems with little to no errors
• Responsible for preparing risk-rating scorecard and tickler event analysis and determining actions based on results working in collaboration with PM's
• Responsible for developing risk models and advising PMs of unforeseen obstacles that may impede meeting client expectations
• Identify and determine monitoring analysis activities required
• Verify covenants and define updates needed on ticklers
• Monitor covenant completion and track past due or out of compliance covenants and recommend appropriate course of action
• Responsible for assessing covenant compliance reporting and identifying issues
• Review covenant compliance certificates to understand performance and determine actions
• Update financial covenants and calculations as needed
• Run Probability of Default (PD) model with oversight
• Responsible for understanding and evaluating completed spreads to determine necessary edits working in collaboration with the CCU team
• Responsible for identifying and recommending preliminary portfolio management actions using Credit Service reporting and RADAR with some oversight
• Prepares ALSR reports with oversight
• Responsible for running risk and projection models with oversight assumptions provided
• Responsible for completing underwriting process with limited oversight
• Create and complete a CAM with little to no errors
• Review and re-write renewals for deals of limited complexity
• Responsible for portfolio analysis and the development for Portfolio Reviews in preparation for client meetings
• Support Portfolio Managers and special projects
• Takes appropriate remedial actions to resolve deficiencies and escalates questions/disputes to appropriate level when necessary.
• May assist with training of new employees.
• May work on special projects as assigned by management.

Credit Analyst – Asset Based Lending

• Lead the design, implementation, and continuous improvement of the enterprise Secure Software Development Lifecycle (Secure SDLC) and Product Security program
• Drive implementation of a world-class enterprise Product Security and Secure SDLC control framework within the existing IT Target Operating Model
• Develop and track Product Security KPIs/KRIs
• Ensure alignment of security controls across teams
• Oversee execution of threat modeling and design security reviews for high-risk applications and APIs
• Integrate security signals from various security teams to produce holistic application risk views
• Drive risk-based prioritization by providing inputs into Agile backlogs
• Facilitate collaboration across various security functions and the Chief Software Engineering organization

Director, Product Security

• A sales position responsible for the acquisition, growth, and retention of bank customers, with specific focus on our Preferred Program customers and mass affluent prospects. • Proactively contact and service customers in the sales and service of bank products, conduct needs-based assessment of the prospective and existing client base, and engage partners to fulfill client financial needs. • Utilize and promote the Retail Consultative Sales process, using the prescribed tools and partnering with the financial center team for referral activity. • Work closely with internal sales partners to increase referral opportunities and provide needs-based solutions to the customer. • Work closely with customers to retain and grow current and next generation wealth. • Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. • Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. • While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Preferred Relationship Manager

• Responsible for profitable business development as well as monitoring the quality of an extensive existing portfolio of companies with annual gross sales of at least $10 million.
• Lead and coordinate with One Bank Partners to create and implement a relationship strategy for assigned clients and prospects.
• Strong understanding of credit, commercial products and financial statement analysis.
• Offer beneficial banking solutions based on clients and prospects needs.
• Solicit participation in public debt issuance for clients.
• Participate in community activities.
• Responsible for risk management by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Responsible for doing the right thing for customers and colleagues, ensuring that actions drive a positive customer experience.
• Identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, & referral sources.
• Develop and implement a business plan to achieve financial goals and qualitative measures.
• Work closely with Fifth Third internal partners to deepen existing relationships and acquire new prospective relationships.
• Attend community and/or specific industry forums, conferences and/or meetings to broaden relationship networks and continually deepen knowledge of trends and competitive landscape.
• Work with product partners to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Monitor customer relationships to maximize opportunity for the bank, while considering Bank risk and customer needs.
• Meet with customers regularly to enhance the trusted advisor relationship and ensure business needs are met.
• Utilize consultative sell skills, commercial playbook principals and call reporting plans to enhance the client experience.
• Utilize the Bank's CRM system for client activity tracking, call reports and pipeline management.
• Analyze financial information provided to determine credit requests to pursue.
• Monitor customer financial performance, condition, and industry trends regarding credit exposure.
• Partner with Portfolio Managers and Credit Officers on credit requests while adhering to established Portfolio Management guidelines.

Commercial Relationship Manager

Business Analyst

• Work in partnership with the business unit in order to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams
• Enhance knowledge of Global Payment applications and apply same to workflow, process, and problem resolution
• Assist with the planning, testing, and implementation of new applications, enhancements and/or conversions
• Work with users in defining project and application requirements
• Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects
• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle
• Partner with the technical areas in the research and resolution of application and process problems
• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
• Provide users with documentation and maintain manuals, training materials and other reference materials
• Where/when necessary, and in conjunction with the Review and Control Group and operations, author application procedures and provide training to user community
• Work to increase knowledge of the industry and the applications processed by 5/3 Bank and Global Payments
• Review published vendor fixes and make recommendation as to need to apply
• Level II customer support for front-end applications