Fifth Third Bank

Platform Engineer

• Evaluate, design and implement technology solutions to build and progress technology strategies with a line of business.
• Be the main liaison with software vendor(s) for systems utilized by a particular line of business.
• Stay abreast of upcoming changes and enhancements in vendor’s software and how those changes will impact the business.
• Work with the line of business to design solutions to incorporate software changes and effectively work with business partners to ensure effective implementation.
• Understand the business technology roadmap and make recommendations on continued utilization or elimination of current third party software solutions.
• Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services.
• Provide operational support and troubleshooting for your team’s products and services.
• Provide coaching, mentoring, and training for new or less experienced team members.

Lead Platform Engineer

Manager

• Daily management of Commercial LaserPro team and volume received
• Ensures deals are turned around accurately within agreed SLA
• Conducts weekly team meetings with staff to discuss volume, process, questions, etc
• Periodically pulls random samples of work from staff to review quality
• Oversees all aspects of preparing LaserPro documents
• Responsible for updating and communicating procedure changes
• Prepares, reviews and provides top quality, error free loan documents in a consistent and timely manner, utilizing LaserPro software
• Advises on documentation decisions
• Responsible for checking to ensure quality of work completed by Loan Documentation Specialists and Supervisor is to the bank’s standard
• Trains Loan Documentation Specialists
• Responsible for working and troubleshooting on the most complex deals
• Assists management with tracking and reporting of key data
• Develops efficiencies that will add value to the closing process and the loan process system
• Performs and conducts all necessary due diligence filings, recordings and searches, and regulatory requirements as applicable
• Collaborates with Relationship Manager, Portfolio Manager, Credit Analyst, Commercial Banking Associate, and Credit Documentation Analyst/Loan Closer to address and identify any discrepancies and/or deficiencies with any request for a loan
• Issues any documents deemed necessary after reviewing collateral documentation
• Prepares settlement statement for disbursement
• Maintain the accuracy of department database and status of the deal at all times.
• Responsible for preparing and reviewing BOLT and Credit Portal documents.
• Complies with all applicable federal and state laws and regulations.

Loan Documentation Manager

Customer Success Manager

• Drive Bancorp Sales for Product(s) within the Commercial Payments Product Line
• Increase Bancorp product sales and revenue growth year over year
• Support new client acquisition efforts
• Monitor client success metrics
• Collaborate with Pricing and Finance partners
• Analyze market trends, client needs, and competitive dynamics
• Develop commercialization strategy to meet revenue and market share goals
• Act as a point of escalation for high-priority or complex client issues

Senior Commercialization Success Manager – Payables

Security Engineer

• Responsible for the design and governance of information systems that support the Bank’s enterprise architecture
• Analyzes and understands client and user needs
• Evaluates technology and associated operational processes and recommends designs that will enhance performance, efficiency, and reliability
• Designs and develops IT technical infrastructure, such as hardware, software, network resources, security, and services
• Provides detailed requirements of design and ensures security and policy compliance requirements
• Collaborate with IT leadership on technical assignments, issues, and problems
• Serve as a technology and information security subject matter expert on projects
• Participate in conducting research on new technology, threats, and remediation techniques
• Assist in conducting risk assessments to evaluate the effectiveness of existing controls and determine the impact of proposed changes to business processes

Principal Enterprise Security Architect

Human Resources

• The Employee Experience Specialist is responsible for delivering Employee Experience (EX) and Bancorp programs, projects and events on time, within budget and with quality.
• Excels at working with all levels of the organization and external partners to plan, prepare and deliver programs and events.
• Delivers exceptional service and clear logistical communication to all levels of employees associated with meetings, events, and programs that may span multiple days, geographies and technologies.
• Provides detailed management of recognition programs and meetings, and all other supporting elements.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

Employee Experience Specialist, Human Resources

Account Manager

• Responsible for profitable business development and monitoring an existing portfolio of companies with annual gross sales of at least $10 million.
• Lead and coordinate with One Bank Partners to create and implement a relationship strategy for assigned clients and prospects.
• Solicit participation in public debt issuance for clients and participate in community activities.
• Develop and implement a business plan to achieve financial goals and qualitative measures.
• Meet with customers regularly to enhance trust advisor relationships and ensure business needs are met.
• Analyze financial information provided to determine the credit request that should be pursued.

Commercial Relationship Manager – III

Sales

• Completes quality assurance tasks to ensure that files are moving from the beginning stages of a refinance/purchase loan to the next steps in the fulfillment process.
• Confirms and review all documentation needed at time of application with the customer to ensure the file will meet the 7-Day submission requirement.
• Ensures all components to the file are ordered, copied and included in the loan package prior to processing.
• Prepares/sends out preliminary loan documentation.
• Serve as a liaison between MLO and the customer until file is sent to fulfillment for processing.
• Assisting in all other areas of the loan as necessary to provide additional support and efficiency.
• Hard stops files for lack of completion and ensures completeness before moving forward.
• Accompanies each customer through the welcoming stage of their loan by communicating all welcome and follow-up calls.
• Maintains a pipeline of incoming and current loan files.
• Managing time throughout the day with in-progress and incoming tasks to be completed in a timely manner.
• Maintain professionalism within verbal and written communications.
• Reviews confidential information such as: credit reports, guideline specifics to each loan, purchase/sale agreements, personal income/asset documentation, etc.
• Assists the channel in Minimum Submission scores and the overall experience for every customer.

Mortgage Direct Sales Assistant

Financial Planning and Analysis

• Key member of the 'coverage team', managing transactions and business portfolio tasks
• Review and recommend credit decisions
• Collaborates with the Relationship Manager to meet with clients
• Responsible for providing business partners credit lending policy interpretation
• Communicate directly with clients regarding credit events

Portfolio Manager II – Financial Institutions Group

Business Development Rep

• Responsible for building strong relationships to expand and deepen the Fifth Third customer base
• Provides guidance, coaching, and development support across the retail division on business development activities
• Identifies and shares best practices for successful team execution of the sales process
• Collaborates with sales team to manage a pipeline of companies and expand existing relationships
• Calls on and partners with companies to demonstrate the value of Fifth Third Bank
• Develops detailed plans to exceed sales and customer service goals
• Maintains an in-depth knowledge of Small Business Banking products/services

Retail Business Development Partner

Onboarding Specialist

• Responsible for being the primary liaison between the Bank and the customer while directing cross-functional resources dedicated to opening commercial DDA accounts.
• The Commercial Client Onboarding Specialist communicates directly with clients and works as the liaison between the client and our internal teams for all matters relating to account/service on-boarding.
• Responsible for providing all commercial DDA clients with high-touch, value added support and ensuring all documentation requirements for Deposits and Treasury Management have been met.
• A successful Commercial Client Onboarding Specialist will have a strong customer-centric focus, provide high quality customer service, understand the client's needs, and sets clear expectations with our clients.
• Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.
• Effectively prioritize work efforts to meet client deadlines using bank approved resources.
• Utilize internal systems to collect information, prepare and validate documentation, and accurately request commercial payment services.
• Maintain accurate and up-to-date records of all onboarding activities.
• Ensures client satisfaction through partnership with the Commercial Payments Sales Team by providing expedited timely responses to requests.
• Sets and manages client expectations through clear communication, precise & immediate follow-ups to internal & external clients; Drives problem resolution and escalates as necessary following the defined channels.
• Provides advice, guidance, and insight to support the relationship.

Commercial Client Onboarding Specialist

General Counsel

• Independently leading and managing a portfolio of complex litigation and pre-litigation matters across assigned lines of business
• Partnering with business, Risk, and Compliance stakeholders to assess exposure
• Guiding decision-making, and mitigating legal and reputational risk
• Exercising sound judgment in balancing legal risk with business objectives while operating within the Bank’s risk appetite
• Leading litigation strategy across assigned matters, including pleadings, discovery, dispositive motions, trial/arbitration, and settlement
• Independently evaluating claims and exposure, and making recommendations regarding case strategy and resolution
• Managing pre-litigation disputes, demand letters, regulatory inquiries, and threatened claims
• Directing and holding accountable outside counsel, including scope, staffing, budgets, strategy, and outcomes

Senior Counsel – Litigation

• Serve as the primary point of contact and strategic liaison for the newly acquired indirect dealer floorplan portfolio
• Lead initial outreach, positioning, and expansion discussions for our broader indirect product suite
• Partner closely with local DDRs on coordinated go‑to‑market execution
• Educate dealers on full relationship value beyond floorplan
• Directly manage 3–5 DDRs aligned to floorplan‑heavy regions
• Provide daily leadership, coaching, and performance management

Regional Sales Manager – Indirect & Wholesale Dealership Support

• Proactively identify, pursue, and secure new Middle Market commercial relationships through disciplined prospecting, networking, and referral development aligned to strategic growth priorities. • Build, maintain, and manage a robust pipeline of qualified prospects; execute against established sales rhythms, activity expectations, and production goals. • Develop and maintain strong relationships with centers of influence (e.g., attorneys, accountants, private equity firms, and industry groups); represent the bank through active market and community engagement. • Collaborate with Commercial Relationship Managers, Treasury Management, Commercial Payments, Capital Markets, and Wealth partners to structure comprehensive, client‑centric financial solutions. • Coordinate internal resources to ensure a seamless onboarding experience for new clients, supporting a smooth transition into ongoing relationship management. • Maintain strong understanding of local market dynamics, industry trends, and competitive landscape to identify and act on new growth opportunities. • Meet or exceed assigned production goals related to new relationships, loans, deposits, and fee revenue. • Operate within the bank’s risk appetite, ensuring all prospecting, onboarding, and deal structures adhere to credit, compliance, and regulatory standards. • Maintain accurate pipeline tracking, activity reporting, and forecasting to support performance management and sales transparency. • Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

Commercial Middle Market Business Development Officer

• Proactively identify, pursue, and secure new Middle Market commercial relationships through disciplined prospecting, networking, and referral development aligned to strategic growth priorities.
• Build, maintain, and manage a robust pipeline of qualified prospects; execute against established sales rhythms, activity expectations, and production goals.
• Develop and maintain strong relationships with centers of influence (e.g., attorneys, accountants, private equity firms, and industry groups); represent the bank through active market and community engagement.
• Collaborate with Commercial Relationship Managers, Treasury Management, Commercial Payments, Capital Markets, and Wealth partners to structure comprehensive, client‑centric financial solutions.
• Coordinate internal resources to ensure a seamless onboarding experience for new clients, supporting a smooth transition into ongoing relationship management.
• Maintain strong understanding of local market dynamics, industry trends, and competitive landscape to identify and act on new growth opportunities.
• Meet or exceed assigned production goals related to new relationships, loans, deposits, and fee revenue.
• Operate within the bank’s risk appetite, ensuring all prospecting, onboarding, and deal structures adhere to credit, compliance, and regulatory standards.
• Maintain accurate pipeline tracking, activity reporting, and forecasting to support performance management and sales transparency.
• Perform other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

• Execute on retail strategies and tactics to increase the Preferred Program households, fulfill customer needs, provide an excellent customer experience, while removing roadblocks to achieve goals.
• Build deep relationships with customers to earn status as trusted advisor by leveraging our consultative sales and service process.
• Demonstrate ability to simplify and communicate complex financial concepts.
• Maintain the sales and service environment by actively participate in financial center huddles and meetings to support the sales and motivational activities.
• Provide guidance to the Financial Center team in the referral/sales process with a specific focus on Preferred customers.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Consistently meet or exceed investment sales and referral goals as set by management, working in partnership with Investment Executive.
• Initiate and maintain customer and prospect contact through a variety of methods, including but not limited to customer interaction in the financial center, telemarketing, and leading and/or participating in various seminars and community events.
• Keep current on activity within business industry and economic environment to enhance ability for anticipated needs of the customer, and proactively providing new solutions for current and future financial needs.