Fiserv

Consultant

• Drive growth within the healthcare vertical
• Focus on medical, dental, and specialty practices
• Acquire new business and expand existing relationships
• Deliver tailored payment and SaaS solutions
• Partner with healthcare providers to modernize payment ecosystem

Practice Pay Business Consultant

• Drive growth within the healthcare vertical, focusing on medical, dental, and specialty practices.
• Responsible for acquiring new business, expanding existing relationships, and delivering tailored payment and SaaS solutions.
• Partner with healthcare providers to modernize their payment ecosystem through innovative solutions like Clover and PracticePay.

Business Consultant

• Drive growth within the healthcare vertical, focusing on medical, dental, and specialty practices.
• Responsible for acquiring new business, expanding existing relationships, and delivering tailored payment and SaaS solutions.
• Operate in a fast-paced, consultative sales environment, partnering with healthcare providers to modernize their payment ecosystem.

Operations

• Lead the operational client experience strategy for Direct Express cardholder servicing, including defining priorities, success metrics, and governance to deliver consistent performance and stability.
• Own senior-level vendor management, including performance accountability, corrective action governance, and escalation management across multiple partners.
• Lead major incident response and problem management, including executive communication, root-cause leadership, and sustained remediation to prevent recurrence.
• Lead client governance and service review cadences, providing clear performance narratives, risks, and recommendations aligned to client outcomes.
• Partner with technology, product, and risk/compliance leaders to drive strategic operational improvements, readiness for releases, and continuous optimization of the servicing model.
• Own external SLA/SLR commitment tracking, ensuring adherence to contractual and regulatory obligations, and proactively identifying risks or gaps in service delivery.
• Lead metrics design, KPI development, and performance tracking, including call center, servicing, and vendor performance indicators.
• Drive complaints reporting and analytics, with a strong focus on Fiscal Service and agency-related complaint trends, root cause insights, and remediation opportunities.
• Leverage advanced analytics and automation tools (Power BI, Power Automate) to build dashboards, automate workflows, and integrate data across multiple systems of record to support operational decision-making and performance management.

Operations Business Manager

Customer Success Manager

• Own operational performance management for Direct Express cardholder servicing, including trend analysis, action planning, and follow-through to improve service levels and client outcomes.
• Lead vendor management activities (performance reviews, issue resolution, corrective actions) in partnership with internal stakeholders.
• Drive incident and problem management for operational events, including coordination of response, communication updates, post-incident reviews, and remediation tracking.
• Lead development and maintenance of operational documentation (runbooks, procedures, knowledge base) and ensure servicing teams are trained and prepared for changes.
• Build and deliver client-ready reporting and insights; support business reviews and governance routines with clear narratives and recommendations.
• Partner with product, technology, and risk/compliance stakeholders to evaluate operational impacts, escalate risks, and implement mitigations.
• Manage and track internal SLAs, ensuring adherence to service commitments, identification of performance gaps, and execution of corrective actions.
• Oversee settlement-related operational processes, ensuring accuracy, timeliness, reconciliation, and alignment with financial and regulatory controls.
• Monitor and manage operational file processes, including file intake, processing, validation, and issue resolution across systems and partners.

Client Experience Specialist

Solutions Engineer

• Design and implement our cloud-based service platform
• Make architectural decisions around our use of Kubernetes and the surrounding ecosystem
• Work with developers who utilize the platform and incorporate their feedback to evolve it
• Help your teammates grow through better processes, practices and technical guidance
• Scale systems sustainably through automation and contribute changes that improve reliability and velocity
• Evaluate and implement new technological solutions through proof of concept and drive to completion
• Be part of a recurring production support on call rotation
• Conduct blameless postmortems for incidents and diligently follow through with remediations
• Manage large scale and demanding infrastructure needs

Tech Lead, Solutions Architecture – Kubernetes

• Ensure high reliability and performance for applications while supporting new feature development
• Perform schema changes without downtime in a growing sharded database environment
• Manage data migrations between shards and create new clusters to support growth
• Resolve performance issues through analysis and optimization
• Automate routine DBA tasks to improve efficiency and reliability
• Support development of new features in both RDBMS and NoSQL environments

Tech Lead, Solutions Architecture – MySQL DBA

Auditor

• Manage the audit lifecycle for assigned audits, including planning, executing fieldwork, scheduling interviews, and conducting audit tests.
• Conduct walkthroughs, develop scope documents, and map control matrices to frameworks such as COSO and NIST.
• Apply internal audit methodology and standards throughout the audit process, including risk assessment and control evaluation.
• Document audit findings, prepare workpapers and audit reports, and present results to management.
• Provide recommendations to improve processes and mitigate risks and lead remediation follow-up activities.
• Prepare for and lead internal and external status meetings; direct and review the work of Staff Auditors to identify risks and dependencies and ensure timely, quality deliverables.
• Contribute to the continuous professional development of audit staff and to improvements in audit methodology and tools.

Senior IT Auditor

Vice President

• Lead cloud strategy, enterprise architecture, and cloud enablement for government solutions programs.
• Drive end-to-end modernization planning and execution, including target-state architecture, migration strategy, platform design, cloud operating models, and governance.
• Partner with client stakeholders, delivery leaders, engineers, and business teams to build actionable roadmaps across cloud adoption, DevOps, CI/CD, and operational transformation.
• Establish architecture standards, design principles, and controls that support security, compliance, resiliency, scalability, data management, and operational excellence in a regulated environment.
• Serve as the senior technology leader for a critical, client-approved role, ensuring alignment, delivery momentum, and measurable progress against key program milestones.

Vice President – Enterprise Cloud Strategy

Product Manager

• Manage and deliver the product roadmap execution plan and strategic initiatives to drive the enhancement and development of our cardholder management solutions leveraging market trends, client/consumer focused design thinking, compliance requirements, and client feedback.
• Partner with technology teams to design SDKs and frontend modules that are secure, scalable, and easy for financial institutions to integrate.
• Work closely with financial institution clients to understand their digital transformation needs and align solutions accordingly.
• Coordinate with design teams and technical partners to ensure seamless user experiences and strong developer documentation.
• Define success metrics and monitor adoption, usage, and customer feedback to drive continuous improvement.
• Develop expertise in the intricacies of our product's technical aspects, including client application onboarding, API integration, and troubleshooting.
• Work as the primary interface between the product and technology teams to analyze and validate business requirements and help define functional solutions.

Product Manager, Cardholder Experiences

Full-stack Engineer

• Define and implement solution architecture for Modern, Robust Client facing Web applications.
• Design, develop, deploy Web application using Typescript, React, Node.js 22, Tailwind CSS, pnpm, Nginx, Docker
• Effective usage of AI for Software Engineering – Design/Coding/Code review/Debugging
• Hands-on working experience in Azure, AFD, Apache, Reverse proxy configurations and Containerization
• Collaborate in Agile/Scrum delivery model with product managers, clients and engineering teams.
• Contribute to CI/CD and DevSecOps practices to enable repeatable, secure deployments.
• Apply design patterns and algorithmic approaches to improve reliability, maintainability, readability and performance.
• Troubleshoot and operate within complex IT environments, including networking, security and performance considerations.
• Cloud migration and platforms experience (Azure, PCF, OpenShift, AWS).

Software Development Engineer – Advisor I

Backend Engineer

• Define and implement solution architecture for high‑volume, resilient systems.
• Design, develop, debug and test object‑oriented Java/J2EE code, Spring and RESTful APIs (JSON over HTTPS).
• Effective usage of AI for Software Engineering – Design/Coding/Code review/Debugging
• Hands-on working experience in Azure, and Containerization
• Build cloud‑native services following 12‑Factor principles and work with messaging platforms and integrations (Kafka, MQ, ESB).
• Collaborate in Agile/Scrum delivery model with product managers, clients and engineering teams.
• Contribute to CI/CD and DevSecOps practices to enable repeatable, secure deployments.
• Perform database integrations, JPA, performance tuning and optimization across relational and non‑relational stores.
• Apply design patterns and algorithmic approaches to improve reliability, maintainability, readability and performance.
• Troubleshoot and operate within complex IT environments, including networking, security and performance considerations.
• Cloud migration and platforms experience (Azure, PCF, OpenShift, AWS).
• Experience with Splunk and file transfer technologies (NDM / Connect: Direct / IBM FileGateway).

Senior API Engineer – Advisor

Account Executive

• Identify and prospect potential opportunities through market research and competitor analysis
• Proactively reach out to potential clients to generate leads and schedule sales meetings
• Present and demonstrate our products and services to potential clients
• Negotiate and close sales deals to ensure a positive partnership
• Maintain accurate and up-to-date records of sales activities
• Build strong relationships in your assigned territory

Sales Executive, Plastics

Security Operations

• Monitor and triage security alerts and events
• Perform initial investigation of suspicious activity across endpoint, network, identity, email, cloud, application, and system log sources
• Analyze and investigate data in the SIEM/SOAR
• Document investigations, findings, actions taken, and escalation details

Cybersecurity SOC Analyst

Implementation Specialist

• Build and maintain deep expertise in Finxact technology and architecture to develop, manage, and support solutions that use Finxact Core APIs and related technical features.
• Partner with clients to solve complex business problems, troubleshoot issues, provide guidance on integration models and workflows, and advise on integrating third-party vendors into the Finxact ecosystem.
• Communicate complex technical concepts clearly to clients, ecosystem partners, and internal teams to support product adoption and serve as a subject matter expert on APIs and integration points.
• Support end-to-end client implementations by participating in technical design, analyzing application, ecosystem, people, process, and technology requirements, and providing training, onboarding, product feedback, and client support.
• Develop and code core functionality and interfaces, participate in test execution and documentation, and assist with deployment activities for client implementations.

Practice Pay Business Consultant

Business Consultant

Practice Pay Business Consultant

Operations Business Manager

Client Experience Specialist

Tech Lead, Solutions Architecture – Kubernetes

Tech Lead, Solutions Architecture – MySQL DBA

Senior IT Auditor

Vice President – Enterprise Cloud Strategy

Product Manager, Cardholder Experiences

Software Development Engineer – Advisor I

Senior API Engineer – Advisor

Sales Executive, Plastics

Cybersecurity SOC Analyst

Senior Implementation Engineer