Fiserv

Customer Support

• Provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers.
• Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
• Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
• Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
• Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions.
• Support merchants on all aspects of POS/PC equipment
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution.
• Train merchants on back-office tools as applicable
• Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.

Client Support Specialist

• Serve as a primary contact and Level 2 support resource for small and medium-sized business portfolio merchants.
• Work across internal teams and directly with clients to resolve issues, support retention, and increase product and service adoption.
• Manage relationships for a portfolio of small to mid-tier small and medium-sized business accounts to support client satisfaction, retention, and growth.
• Resolve simple client inquiries directly and coordinate with internal teams to facilitate resolution of moderate to complex issues.
• Educate clients on products, reporting, self-service tools, and relevant industry information to support effective platform use.
• Monitor account health, review portfolio performance, and create customized business reviews that illustrate financial performance, card volume trends, and industry comparisons.
• Maintain accurate and current client records, including contract details, communication logs, and product matrices.
• Identify opportunities to increase penetration of products and services across multi-product client environments.
• Communicate clearly with clients regarding pricing models, funding, compression management, and issue resolution status.

Client Services Representative

• Manage relationships for a portfolio of small to mid-tier small and medium-sized business accounts to support client satisfaction, retention, and growth.
• Resolve simple client inquiries directly and coordinate with internal teams to facilitate resolution of moderate to complex issues.
• Educate clients on products, reporting, self-service tools, and relevant industry information to support effective platform use.
• Monitor account health, review portfolio performance, and create customized business reviews that illustrate financial performance, card volume trends, and industry comparisons.
• Maintain accurate and current client records, including contract details, communication logs, and product matrices.
• Identify opportunities to increase penetration of products and services across multi-product client environments.
• Communicate clearly with clients regarding pricing models, funding, compression management, and issue resolution status.

Client Support Tier 2 – Senior Associate

Director

• Lead the enterprise consultant relations strategy and annual engagement plan across priority consulting firms and practice areas.
• Build and maintain relationships with consultants, principals, and practice leaders to increase awareness of Fiserv capabilities, strategy, differentiators, and roadmap.
• Partner with Sales, Relationship Management, and Proposal Management to support consultant-influenced pursuits by aligning messaging, coordinating engagement, and improving inclusion in consultant-led request for proposal activities.
• Deliver ongoing consultant communications and education through webinars, newsletters, roadshows, and targeted updates that support strategic priorities.
• Establish governance for consultant engagements, including operating rhythms, escalation paths, and best practices for working with consultants.
• Ensure non-disclosure agreement processes are followed before confidential information is shared by partnering with Legal, Contracts, and internal stakeholders to manage requests and compliance.
• Capture and synthesize consultant feedback on buyer trends, competitive dynamics, and market perceptions, then convert those insights into executive briefings and actionable recommendations.
• Develop reporting on engagement metrics, pipeline influence, win and loss trends, and sentiment themes to measure program impact and inform prioritization.

Senior Director, Consultant Relations

Account Manager

• Develop and enhance executive client relationships with key clients including the top 100 clients
• Collaborate with various teams to drive business growth
• Create and implement strategic plans for long and short-term objectives
• Share market insights with key clients and act as the escalation path for issue resolution
• Generate and analyze business review data on a regular basis
• Assist merchants with improved authorization rates
• Submit and manage project requests to ensure completion within defined SLAs

Processor Relations Manager – Issuer Sales

Accountant

• Assist in the monthly financial close process, including preparing journal entries for posting to the general ledger along with monthly general ledger account reconciliations.
• Analyze, verify, and record financial transactions in an accurate and timely manner.
• Prepare reporting and analysis to support understanding of assigned balance sheet accounts and to aid in business unit processes.
• Maintain documentation of all relevant processes and procedures as changes occur.
• Collaborate with cross-functional partners to obtain necessary information, clarify variances, and support compliance with US Generally Accepted Accounting Principles (GAAP) and internal accounting policies.
• Support internal and external audit activities and inquiries, including documentation requests and control walkthroughs.
• Contribute to process improvements that increase the accuracy, timeliness, and efficiency of close and reconciliation activities.
• Perform other related duties and responsibilities as assigned; responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Senior Accountant

Product Manager

• Define and execute a multi-year ERP integration strategy that positions Snap Pay as a differentiated invoice presentment, sales order, and default payments layer within enterprise systems.
• Lead co-development initiatives with internal teams and external partners, including technical design, roadmap alignment, and commercialization.
• Partner with Engineering and ERP domain teams to raise the technical bar, ensuring integrations are performant, secure, and extensible.
• Advocate for Snap Pay’s priorities in partner discussions—backed by strong product intuition, data, and business cases.
• Drive joint GTM strategies with partners, including value proposition, certification readiness, pricing alignment, field enablement and comarketing.
• Establish and track clear success metrics (e.g., customer acquisition, time-to-implementation, revenue, SLAs).
• Operate with a bias for action and ownership, navigating ambiguity and making high-quality decisions quickly.

Senior B2B ERP Product Manager

Security Operations

• Monitor and triage security alerts and events generated by enterprise security tools, escalating validated or high-risk activity in accordance with established playbooks and service level targets
• Perform initial investigation of suspicious activity across endpoint, network, identity, email, cloud, application, and system log sources
• Analyze and investigate data in the SIEM/SOAR that originated from EDR, firewall, proxy, intrusion detection/prevention, email security, and other monitoring platforms to determine severity, impact, and required response actions
• Document investigations, findings, actions taken, and escalation details in the case management system with clear, complete, and timely notes
• Follow shift handoff procedures and communicate open issues, emerging threats, and significant events to team members and incident handlers
• Contribute to continuous improvement by identifying recurring false positives, process gaps, and opportunities to improve alert quality, runbooks, and analyst efficiency

Cybersecurity SOC Analyst

Full-stack Engineer

• Design, develop, and maintain responsive web applications using React and ASP.NET Core to support modern Single Page Application (SPA) experiences
• Build, evolve, and support robust RESTful APIs and backend microservices in C# with a strong emphasis on maintainability, scalability, and clean architecture
• Translate complex business needs into well-structured technical solutions, including UI workflows, API contracts, and performant data models
• Develop, optimize, and maintain SQL Server database schemas, T-SQL queries, stored procedures, and advanced indexing strategies to support high-volume data use cases
• Implement enterprise-grade security practices, including secure coding patterns, robust authentication/authorization protocols, and least-privilege access controls
• Create reusable, tested front-end components and backend services using modular design patterns that facilitate long-term codebase health
• Collaborate closely with product owners, technical analysts, and cross-functional support teams to reliably deliver features from concept and build to release and support
• Participate actively in code reviews, system troubleshooting, performance tuning, and production monitoring to ensure top-tier software quality
• Contribute to essential technical documentation, including design notes, operational runbooks, and supportability guides to enhance team velocity

Web Full Stack Developer

Software Engineer

• Lead the design, development, and implementation of software applications to support Fiserv's business goals
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
• Perform coding, testing, and debugging of applications to ensure optimal performance and reliability
• Maintain and improve existing codebases and lead peer review processes
• Mentor junior developers and provide technical guidance to enhance team capabilities

Senior Application Developer

• Own and prioritize the backlog, ensuring alignment with product goals and client delivery timelines.
• Collaborate with Product Managers to understand business requirements and translate them into detailed user journeys and stories.
• Facilitate product signoff on features before they are marked as Done in JIRA.
• Provide subject matter expertise in Optis issuer processing functions, such as PCF, SSUPDATE, OCS, authorizations.
• Participate in schema reviews and contribute to API documentation efforts, ensuring usability for internal and external consumers.
• Engage with system architects and event streaming developers to capture user requirements related to event-based workflows, stream processing, and data availability.
• Anticipate and manage cross-team dependencies involving APIs and integration layers and work proactively to mitigate delivery risks or technical blockers.

Senior Product Owner, Product Development

QA Automation Engineer

• Research adversarial techniques and translate threat behaviors into high-fidelity detections aligned to complex cybersecurity use cases.
• Design, build, and operate production-grade security detection infrastructure across Google SecOps and internal automation applications that support enrichment, orchestration, and response workflows.
• Lead telemetry and detection lifecycles, including source onboarding, parsing, normalization, enrichment, testing, deployment, tuning, and ongoing maintenance.
• Develop custom integrations, automations, and lightweight services using application programming interfaces (APIs), webhooks, and event-driven patterns to improve signal fidelity and reduce mean time to detect and mean time to respond.
• Create dashboards, metrics, and reports using business intelligence tools, structured query language (SQL), statistical analysis, and applied artificial intelligence and machine learning techniques to improve threat visibility and operational reporting.
• Apply Python, prompt-driven workflows, model context protocol (MCP) capabilities, and agent-to-agent orchestration patterns to support detection engineering, enrichment, and analytic decision support.
• Collaborate with threat intelligence, threat hunters, incident responders, red team, and engineering partners to evaluate detection coverage gaps and improve defensive capabilities.
• Manage work through Agile practices, documenting requirements, tracking delivery, and maintaining reliable platform operations across hybrid environments.

Threat Detection and Automation Engineer

Threat Intelligence Specialist

• Build and maintain behavior-based detections that identify adversary activity through sequences, relationships, and deviations across identity, endpoint, cloud, network, and application telemetry.
• Translate attacker techniques, malware behaviors, and adversary tradecraft into testable, explainable, and durable detection logic using a detection-as-code approach.
• Define telemetry, enrichment, and normalization requirements needed to improve signal quality, close coverage gaps, and support scalable detection outcomes in a cloud environment.
• Apply statistical methods, machine learning techniques, and Python-based analytical workflows to develop behavioral models, engineering features, and improve precision detection and operational actionability.
• Validate suspicious behaviors using digital forensics and incident response methods to distinguish malicious activity from benign anomalies, misconfigurations, and expected operational patterns.
• Partner with security operations, incident response, and detection engineering teams to operationalize detections with triage guidance, severity rationale, playbook alignment, and MITRE ATT&CK classification and coverage reporting.
• Use external threat intelligence as prioritization context while ensuring detections are grounded in observable behavior and telemetry within the enterprise environment.

Cyber Threat Hunter

General Counsel

• Draft, review and negotiate complex client, partner and other commercial agreements
• Provide counsel on new product development and strategic initiatives
• Actively engage with subject matter specialists regarding finance, audit, tax, IT, regulatory, privacy and technology matters that affect the business division
• Maintain knowledge of industry best practices and applicable laws and regulations affecting the operations of the Merchant Solutions division
• Develop and maintain forms of contracts and other legal documentation

Managing Counsel, Merchant Services

Account Executive

• Travel across the greater San Antonio area, partnering with Financial Institutions to bring Clover’s solutions to merchants
• Proactively generate leads and expand your portfolio in a fast-paced, business-to-business environment
• Act as a strategic advisor to merchants, tailoring solutions to help them grow
• Foster authentic connections and maintain the highest ethical standards

Client Support Specialist

Client Support Specialist

Client Support Tier 2 – Senior Associate

Senior Director, Consultant Relations

Processor Relations Manager – Issuer Sales

Senior Accountant

Senior B2B ERP Product Manager

Cybersecurity SOC Analyst

Web Full Stack Developer

Senior Application Developer

Senior Product Owner, Product Development

Threat Detection and Automation Engineer

Cyber Threat Hunter

Managing Counsel, Merchant Services

Sales Representative