Gainwell Technologies

Business Analyst

• Supports business, policy, and technical execution across MMIS and/or the Medicaid Pharmacy environment.
• Acts as the primary Domain SME and trusted advisor on business processes and regulatory impacts.
• Ensures compliance alignment and validates solution design.
• Lead and participate in requirements and design sessions with clients and teams.
• Develop and maintain domain design documentation and ensure accuracy of requirements.

Business Analyst – MMIS, Pharmacy

Analyst

• Support the execution and optimization of enterprise Verint Performance Management and Speech & Text Analytics capabilities
• Translate business, operational, and performance requirements into clear, governed system configurations
• Partner with Product Experience Owners (PXOs), operational leaders, reporting, enablement, and technology teams
• Configure KPIs, scorecards, performance hierarchies, and dashboards within Verint Performance Management
• Gather, analyze, and document detailed business and functional requirements
• Maintain documentation to support auditability, knowledge transfer, and reduced single point dependency

Operational Analyst – Verint Analytics, Performance Configuration

• Support the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM) capabilities within the Performance Enablement Organization (PEO)
• Translate business, operational, and compliance requirements into clear, well‑documented system configurations
• Assist with pre‑go‑live testing, post‑go‑live stabilization, and production validation
• Maintain clear documentation to enable knowledge transfer and reduce single‑point dependency
• Partner with Quality leaders and operational stakeholders to understand business needs
• Gather, analyze, and document detailed business and functional requirements

Operational Analyst – Verint Quality Execution

Security Engineer

• Provides engineering analysis, design and support for firewalls, routers, networks and operating systems.
• Performs vulnerability scans using vendor utility tools.
• Monitors security audit and intrusion detection system logs for system and network anomalies.
• Monitors user access process to ensure operational integrity of the system.
• Enforces the information security configuration and maintains system for issuing, protecting, changing and revoking passwords.
• Develops technical and programmatic assessments, evaluates engineering and integration initiatives and provides technical support to assess security policies, standards and guidelines.
• Implements, enforces and communicates security policies and/or plans for data, software applications, hardware and telecommunications.
• Performs product evaluations, recommends and implements products/services for network security.
• Validates and tests security architecture and design solutions to produce detailed engineering specifications with recommended vendor technologies.
• Develops, tests and operates firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools.
• Reviews and recommends the installation, modification or replacement of hardware or software components and any configuration change(s) that affects security.
• Provides enforcement of security directives, orders, standards, plans and procedures at server sites.
• Ensures system support personnel receive/maintain security awareness and training.
• Maintains data and communicates to management the impact on business/customer caused by theft, destruction, alteration or denial of access to information.

Business Analyst – MMIS, Pharmacy

Operational Analyst – Verint Analytics, Performance Configuration

Operational Analyst – Verint Quality Execution

Senior Information Security Engineer