Director, Conference Operations – Process Improvement, Engagement

Gartner

Director leading Process Improvement & Operations and Associate Engagement & Development teams at Gartner. Responsible for operational strategies and team development while ensuring effective conference delivery.

Posted 6/23/2026full-timeIrving • Connecticut, Texas • 🇺🇸 United StatesLead💰 $107,000 - $161,000 per yearWebsite

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Applicant Tracking System Keywords

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Hard Skills

process improvementproject managementfinancial managementbudget writingforecastingoperational strategieskey performance metricsconference operationssponsorship operationsevent operations

Soft Skills

leadershipteam developmentcommunicationcollaborationanalytical skillsproblem-solvingstakeholder managementinnovationaccountabilitymotivation

Certifications & Qualifications

Bachelor's degree

Industry Keywords

associate engagementcontinuous improvementcross-functional collaborationhigh-performing teamoperational excellenceconference deliverybusiness objectivescomplex projectsperformance metricsteam engagement

About the role

Key responsibilities & impact

Lead the Process Improvement & Operations and Associate Engagement & Development teams, setting clear vision, goals, and priorities
Develop and execute operational strategies and process improvements to enhance conference delivery, drive efficiencies, and support business objectives
Foster a culture of innovation, accountability, and continuous improvement across all operational teams
Collaborate with cross-functional stakeholders to ensure new initiatives or programs are aligned to their needs
Develop processes to ensure effective conference financial management (expenses and revenue) including forecasts, budget writing, and investments
Design and oversee programs that support associate engagement, development, and retention, ensuring a motivated and high-performing team
Monitor and report on key performance metrics, providing actionable insights to senior leadership
Manage complex projects with multiple stakeholders, ensuring timely delivery and high-quality outcomes
Mentor, coach, and develop team members, ensuring a high level of engagement and professional development.

Requirements

What you’ll need

Bachelor’s degree required
10-12+ years of experience in event, sponsorship, or conference operations
Demonstrated success in process improvement, project management, and team leadership
Proven ability to inspire, motivate, and develop teams in a fast-paced environment
Strong analytical and problem-solving skills with a track record of driving operational excellence
Excellent communication, collaboration, and stakeholder management abilities.

Benefits

Comp & perks

Market leading benefit programs including generous PTO
401k match up to $7,200 per year
Opportunity to purchase company stock at a discount
Annual bonus plan based on company and individual performance