GE HealthCare

Sales

• 通过定位 GE HealthCare 技术来发起销售
• 推广 GE HealthCare 技术的商业价值主张
• 与区域销售、客户销售和商业计划书人员密切合作
• 参与 DTI 的主要技术角色（询问要求）
• 拓宽对销售区域、产品线、市场、销售流程或客户群体的认识
• 理解关键业务驱动力的基础知识并应用于工作
• 建立牢固的客户关系并充当客户与 GE HealthCare 之间的接口

CT Product Sales Specialist

Field Engineer

• Maintaining all models specific to MR Modality Equipment in the assigned area.
• Total system level troubleshooting on complex multi-symptom problems.
• Completing all administration tasks on time.
• Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspections documentation for assigned accounts.
• Developing conceptual knowledge of professional discipline.
• Resolving issues using established procedures.
• Collaborating with others to solve issues.

Customer Service Engineer

Project Manager

• Lead end-to-end execution of imaging equipment installations, from sales order review through customer handoff.
• Manage multiple projects simultaneously, ensuring delivery on time, within scope, and aligned with customer expectations.
• Drive project planning, scheduling, and coordination across all phases of the installation lifecycle.
• Identify, escalate, and resolve risks and issues that may impact timelines, cost, or customer satisfaction.
• Serve as the primary point of contact between GE HealthCare and the customer for all installation-related activities.
• Drive customer satisfaction through proactive communication, expectation setting, and issue resolution.
• Ensure successful customer onboarding and training in partnership with Application teams.
• Maintain strong relationships with clinical and operational stakeholders.
• Partner with Sales, Service, Applications, and Operations teams to ensure seamless project execution.
• Coordinate resources and activities across internal and external stakeholders.
• Align project execution with commercial commitments and operational capabilities.
• Ensure adherence to project management best practices, tools, and processes.
• Drive productivity and efficiency throughout the installation process.
• Maintain accurate project documentation and reporting.
• Support continuous improvement efforts by identifying process gaps and recommending solutions.

Project Manager – Imaging

• Complete on-time and accurate Preventative Maintenance, FMIs.
• Complete and assist other field engineers with equipment installation.
• Complete troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Field Service Engineer – X-Ray, Vascular, Mammo

• Provide specialized technical support through the installation, preventive and corrective maintenance of high-tech medical equipment, ensuring proper operation and compliance with quality, safety, and customer service standards.
• Perform corrective and preventive maintenance on equipment such as: X-ray, Mammography, Computed Tomography (CT), and Magnetic Resonance Imaging (MRI).
• Carry out installations of the aforementioned equipment.
• Diagnose technical faults and deliver effective on-site solutions.
• Properly use technical and safety tools, such as dosimeters and hand tools (torque wrenches, hoists, among others).
• Prepare and manage administrative reports, including service reports, expense reports, and technical and administrative documentation related to services.
• Maintain continuous communication with internal and external customers.
• Collaborate with the technical team and other areas of the organization.
• Participate in technical training, some of which are delivered in English.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Mentor with and assist more experienced technicians on progressive repairs and resolution
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Field Engineer Apprentice

Technical Product Manager

• Responsible for operating in lock-step with product management teams to create a clear strategic direction for development needs
• Direct the team with a clear and descriptive set of requirements and partner with the team
• Seamless integration and alignment of perspectives from a broad set of stakeholders
• Demonstrate superior product and industry knowledge
• Interacts with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback
• Works with cross-functional teams to deliver features and major, complex products
• Collaborates with UX, Architecture and engineering teams on multiple issues and decisions
• Conducts customer and stakeholder interviews and elaborates on personas
• Owns the release and sprint backlogs short-term roadmap for MVPs and quarterly releases
• Mentors junior team members
• Provide technical leadership to TPMs across organization
• Expert in Agile Methodology

Senior Staff Technical Product Manager

Director

• Lead professional services consulting team for clinical workflows in PACS, VNA, and CVIS
• Provide strategic leadership and manage resource allocation
• Create a culture of high customer service
• Collaborate with cross-functional teams
• Drive post-implementation adoption and improved clinical outcomes
• Report on operations and deliver presentations to stakeholders
• Become a trusted advisor to customers

Senior Director, Clinical Workflow Consulting, Solutions for Enterprise Imaging

Consultant

• Independently collecting, synthesizing, and validating HIS back-end systems HL7 and non-HL7 data to support development of the CC software.
• The WFI must integrate knowledge of patient and clinical workflow to ensure analytics are effective.
• Working closely with engineering to transfer systems and messaging knowledge throughout the development processes, including on daily scrums, and during validation and delivery.
• Creating and delivering Data Specifications to customer and engineering.
• Working closely with clients to validate analytics and coach/teach interpretation and use of the Tiles to achieve programmatic goals.
• Planning and completing assigned work within the engagement with high quality on time and on budget deliverables.
• Establishing credibility and developing relationships with Client Leadership; specifically the IT executives.
• Owning the IT Relationship for Command Center and establishing credibility to develop relationships with mid-level client managers.
• Preparing and delivering succinct, clear, and insightful and influential executive-level presentations.
• Proactively identifying client needs and assisting in developing solutions (e.g., help to identify business development/upsell opportunities within the client).
• Facilitating effective, cross-functional working sessions with clients and GE stakeholders.
• Assisting in the collection, validation, and analysis of data to support engagement objectives.
• Training and mentoring the junior consultants on the engagement team.
• Serving as a professional representative of GEHC in all public and client settings.

Senior Workflow Integration Consultant

• Impulsar la satisfacción del cliente a través de la excelencia en servicio además de desarrollar y mantener relaciones interpersonales con los clientes y sus representantes.
• Realizar y apoyar la solución de problemas, instalación, mantenimiento y reparación en equipos designados.
• Mantener las comunicaciones diarias con los clientes para asegurar la resolución y el seguimiento adecuado a sus requerimientos, liderando iniciativas para la satisfacción del cliente.
• Responsabilidades administrativas como los registros de servicio al cliente y registros de servicio interno que deberán cumplir con las políticas y regulaciones de la compañía y del país.
• Mantener las herramientas y los equipos de prueba correctamente, incluyendo el cumplimiento del periodo de calibración de estas.
• Identificar oportunidades de ventas para comunicar en tiempo y forma al equipo comercial para así asistir en el crecimiento y dirección del negocio.
• Responsable del control de costos en las garantías y contratos de servicios.
• Responsable de completar todas las tareas administrativas en tiempo y forma, tales como Ejecución de FMI, Mantenciones, documentos e informes.
• Liderar proyectos de instalación cumpliendo y manteniendo con los estándares de calidad establecidos por la compañía.
• Ser consciente y asegurar el cumplimiento de todas las actividades respetando las normas de seguridad y calidad establecidos en la política de EHS, así también cumplir con el programa de entrenamientos de dicha área.

Operations

• OMLP is a 2-year program consisting of 3 eight-month rotations that allow members to build leadership and functional skills through challenging rotational assignments and world-class training.

Operations Management Leadership Program

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and complex repairs
• Proactively engage with team members to ensure appropriate solutions for the customer
• Maintain relationships with customers and ensure timely communication
• Adhere to company policies, procedures and hospital protocols

CT Product Sales Specialist

Customer Service Engineer

Project Manager – Imaging

Field Service Engineer – X-Ray, Vascular, Mammo

Field Engineer

Field Engineer Apprentice

Senior Staff Technical Product Manager

Senior Director, Clinical Workflow Consulting, Solutions for Enterprise Imaging

Senior Workflow Integration Consultant

Field Engineer

Operations Management Leadership Program

Field Service Engineer 1 – Patient Care Solutions