District Manager – Parts & Service

General Motors

District Manager overseeing aftersales operations at GM. Driving revenue growth, customer satisfaction, and dealership performance across the Minneapolis district.

Posted 6/6/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $105,600 - $140,700 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysisreportingvisualizationautomotive parts systemsservice operationswarranty processesconsultative selling techniquesfixed ops analysisKPI monitoringbusiness planning

Soft Skills

analytical thinkingcommunicationstrategic alignmentautonomyresults-drivenproblem-solvingadaptabilityleadershipcustomer satisfactionpartnership building

Tools & Technologies

Microsoft ExcelSales Reporting Tool (SRT)Net Promoter Score (NPS)Service Training Standards (STS)data analytics toolsCustomer Assistance Center (CAC)Technical Assistance Center (TAC)Service Parts Assistance Center (SPAC)fixed operations toolsdealer operating reports

Industry Keywords

automotive industryfixed operationscustomer experience managementdealer service operationsperformance targetsrevenue growthcustomer retentionmarket challengesoperational efficiencyservice lane traffic

About the role

Key responsibilities & impact

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests.
Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance.

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience.
Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations.
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques.
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
Excellent oral and written communication skills, with the ability to inform and persuade effectively.
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

Benefits

Comp & perks

GM offers a variety of health and wellbeing benefit programs.
Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more