Field Service Engineer

General Motors

Field Service Engineer providing on-site professional automotive support for GM’s retail and wholesale communities. Responsibilities include diagnostic, repair support, and territory management.

Posted 6/9/2026full-timeRemote • Nevada • 🇺🇸 United StatesSeniorLead💰 $69,900 - $107,300 per yearWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

automotive diagnostic experiencevehicle repair experienceGM Essential Service toolspredictive analyticsdispatch case management

Soft Skills

communication skillstime managementproblem-solvingtraining abilities

Tools & Technologies

Techline toolsMS OfficeWordPowerPointExcelOutlook

Certifications & Qualifications

State Automotive Technician Certificationsvalid driver’s license

Industry Keywords

automotive dealershipservice departmentrepurchase situationsvehicle downad-hoc training

About the role

Key responsibilities & impact

Provide third level, on-site support to resolve automotive technical and Techline issues.
Respond immediately to dispatch cases for vehicle concerns that may lead to 'vehicle down' or potential 'repurchase' situations.
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy.
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area.
Conduct ad-hoc in-Dealership training sessions, including technical information on the use of Techline tools.

Requirements

What you’ll need

Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
Knowledge and experience with GM Essential Service tools.
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).
Possession of a valid driver’s license and a clean driving record.
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).
Ability to manage, resolve, document, and close dispatch cases in the required time-frame.
Excellent communication skills and time management to successfully prioritize and deliver critical services.

Benefits

Comp & perks

GM offers a variety of health and wellbeing benefit programs.
Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.