Sales & Service Representative – FIFO

Grainger

Sales & Service Representative responsible for Integrated Customer Solutions at Grainger's client sites. Managing inventory, procurement, and customer relationships while ensuring operational excellence.

Posted 7/11/2026full-timeCalgary • 🇨🇦 CanadaJunior💰 $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inventory management, procurement, and customer service, with a strong focus on building relationships and ensuring customer satisfaction. Proficient in compliance with safety standards and regulations, with a commitment to operational efficiency and continuous improvement.

Highest-signal resume keywords

Customer Service ExperienceInventory ManagementProcurement ActivitiesKnowledge of WHMIS RegulationsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory OptimizationOrder FulfillmentForecastingAsset ManagementVMI SolutionsOperational PerformanceSales GrowthReporting ToolsProcurement SystemsSafety Standards Compliance

Soft Skills

Interpersonal SkillsProblem SolvingTime ManagementOrganizational SkillsTeam Player

Tools & Technologies

Grainger SystemsCustomer SystemsVending Solutions

Industry Keywords

Industrial ProductsSafety ProductsDangerous GoodsCustomer SatisfactionOperational Efficiency

About the role

Key responsibilities & impact

Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.
Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.
Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.
Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.
Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.
Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.
Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.
Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

Requirements

What you’ll need

High School Diploma/GED required
1+ years customer service experience required
Demonstrates a strong work ethic and personal commitment to get the job done
Demonstrated focus on “wowing” the customer with exceptional service
Team-player and an ability to work independently
Knowledge of industrial and/or safety products is preferred
Superior interpersonal, problem solving and customer service skills to effectively build relationships
Strong communication skills, ability to convey message in an organized, clear and effective manner
A self starter, taking action to achieve goals beyond what is required
Strong time management and organizational skills, with proven ability to adhere to tight deadlines
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations is required
Post Secondary education or equivalent work experience.

Benefits

Comp & perks

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!