Guardian Life

Manager

• Responsible for supporting the accurate and timely processing of premium payments for annuity contracts
• Monitor cash application trends, suspense activities, and processing discrepancies
• Communicate with Financial Advisors regarding the status of their pending annuity applications
• Collaborate with Product Management, Compliance, and various departments
• Foster a collaborative, consumer-centric, and innovative team culture

Cash & Control Case Manager, Annuity New Business

Accountant

• Perform Individual Markets Product Finance NRO daily functions
• Prepare daily cash disbursement reconciliation for checks related to the Individual Markets Business
• Prepare Oracle journal entries and supporting documentation for disbursements
• Maintain internal controls on company disbursements
• Support daily administration system processing through accessing/distribution of reports

Analyst

• Provide operational compensation support to HR and leaders
• Identify appropriate market peers and complete market pricing for positions
• Support job offer development by analyzing internal equity, market data, and policy considerations
• Develop alternative compensation scenarios using spreadsheets and other tools
• Explain compensation-related decisions and program mechanics to employees
• Participate in ad hoc compensation projects

Compensation Analyst

Account Executive

• Responsible for building and maintaining broker and plan holder relationships to drive ongoing sales and retention of groups of 2-1,999 lives
• Market, position, and sell Guardian’s entire Group Benefits portfolio products and technology solutions
• Support the general wellbeing of the broker and client relationship for the development and growth of Guardian sales and client retention
• Understand territory dynamics to build, develop and maintain broker relationships
• Achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements

Group Benefits Sales Representative

Consultant

• Provide Technical Support to Claim Teams including Claim Auth reviews, serve as SME on complex issues
• Drive improvements in initial claim decision, Claim Management Accuracy and CID turnaround times
• Leverage automation and/or alternate sourcing options to handle additional tasks
• Collaborate with all lines of business to promote best practices to improve efficiency
• Support at least one interdepartmental collaboration team to help drive positive outcomes, supporting each functional area and creating organizational awareness
• Leverage data analytics to improve claim management outcomes

LTD Claims Technical Consultant

Artificial Intelligence

• Lead the execution of Guardian’s AI governance program across analytics, AI, and agentic use cases.
• Implement enterprise AI governance policies, standards, and guardrails in alignment with defined risk appetite and regulatory expectations.
• Own the AI governance operating model, including intake, review, escalation, monitoring, and change management processes.
• Govern AI model lifecycles and AI system behaviors across models, copilots, agents, and RAG workflows, including retrieval strategies, tool use, actions, and human ‑ in ‑ the ‑ loop requirements.
• Operationalize governance standards for AI development, deployment, monitoring, and retirement.
• Serve as the primary AI governance partner to data science, analytics, engineering, and product teams.
• Define and track operational KPIs for AI governance execution, including coverage, exceptions, monitoring effectiveness, and remediation trends.
• Provide leadership to AI governance practitioners and analysts; set priorities, manage workload, and build governance expertise.

Head of AI Governance

Sales

• Actively listen to internal and external stakeholders to understand needs and provide appropriate solutions and support.
• Apply analytical acumen to identify trends, interpret data, and propose solutions for sales process optimization.
• Contribute to and implement business process improvements to enhance efficiency and effectiveness within sales operations.
• Provide coaching and guidance to new team members or less experienced associates on sales support procedures and best practices.
• Engage in collaborative negotiations with various departments to resolve issues and achieve mutually beneficial outcomes.
• Utilize CRM applications proficiently for data entry, tracking, reporting, and managing customer interactions.
• Support customer service management initiatives by addressing inquiries, resolving issues, and escalating complex cases as needed.
• Perform data analysis to support sales reporting, identify opportunities, and inform strategic decisions.
• Execute accurate and timely data entry for sales-related information, ensuring data integrity.
• Demonstrate empathy in all interactions, understanding and addressing the concerns of sales professionals and clients.
• Assist in feedback management processes, collecting, summarizing, and disseminating feedback to relevant teams.
• Maintain individual resilience and adaptability in a fast-paced and dynamic sales environment.
• Lead and execute problem resolution efforts for sales-related challenges, ensuring satisfactory outcomes.
• Support sales operations management by assisting with pipeline management, forecasting, and performance tracking.
• Leverage stakeholder influence to build consensus and drive initiatives that benefit the sales organization.

Sales Support Associate II

Backend Engineer

• Ability to work independently & also collaborate with multiple IT, Business, and QA areas across different time zones.
• Excellent verbal and written communication skills and ability to work well in a team and a positive attitude.
• Ability to prioritize and manage work, adhering to critical and aggressive project timelines in a fast-paced environment.
• Excellent skills in context switching.
• Extensive experience in Software Development Life Cycle Management using Scaled Agile, Scrum, Kanban.
• Excellent analytical and problem-solving skills.

Lead Software Engineer – JAVA, React

Engineer

• Design and implement IAM solutions, including identity governance, access management, and privileged access management
• Develop and maintain IAM policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices
• Collaborate with IT and security teams to integrate IAM solutions with existing systems and applications
• Conduct regular audits and assessments of IAM systems to identify and mitigate potential security risks
• Provide technical support and troubleshooting for IAM-related issues
• Stay up to date with the latest trends and technologies in IAM and recommend improvements to existing systems and processes
• Mentor and provide guidance to junior IAM engineers and other team members

Senior IAM Engineer

Financial Planning and Analysis

• Own consolidated expense exhibits supporting the annual planning process
• Develop clear, executive-ready materials highlighting key drivers, risks, and opportunities
• Support enterprise-wide expense studies and benchmarking initiatives
• Own monthly unit cost reporting, validation, and distribution
• Partner with Pricing and business leaders to support product margin targets
• Support transformation initiatives and organizational changes
• Partner with product teams on profitability and cost analysis

Financial Analyst

Communications

• Serve as the primary communications enablement partner for Group Benefits departmental leaders
• Manage organizational announcements, ensuring accuracy, clarity, and alignment to broader narratives
• Develop leader-ready communication toolkits, talking points, FAQs, and presentation materials
• Plan, coordinate, and execute Group Benefits town halls, AMAs, and other leader-led forums
• Support departments in executing their own communications while helping ensure consistency with Group Benefits messaging
• Help reduce fragmentation by bringing structure, templates, and best practices to communicators within the business
• Provide operational support and monitor communications performance

Internal Communications Consultant

• Develop and deliver cohesive Group Benefits communications packages aligned to enterprise strategy, performance priorities, and Guardian’s Purpose and Values
• Help lead narrative development for Group Benefits milestones, successes, and transformation progress, ensuring consistent messaging across channels
• Help manage executive communication and support how Group Benefits’ leader shows up across channels
• Support major organization-wide communications, including town halls, leadership updates, and enterprise visibility moments
• Execute communications from concept through execution and performance analysis
• Identify opportunities to simplify, elevate, and connect communications across programs and initiatives
• Contribute to measurement and insights that assess effectiveness of storytelling and message clarity

Senior Internal Communications Consultant

Learning and Development

• Design and maintain robust and effective internal workflows.
• Provide day-to-day support to our front line of EDI Business Process Analysts.
• Assist other team members when necessary to meet established deadlines and customer expectations.
• Coordinate validation of requirements with third-party administrators.
• Support third-party administrators, external customers, and internal processing areas by troubleshooting data and processing issues.
• Act as a liaison between the business community and IT.
• Respond to internal and external inquiries regarding connection(s).

Data Exchange Analyst II

Full-stack Engineer

• Lead and mentor a team of software engineers
• Architect, design, and develop software applications
• Oversee the entire software development lifecycle
• Design and implement Microservices Architecture
• Utilize Cloud Computing platforms for deployment
• Conduct thorough debugging and software testing
• Manage code repositories and collaborate using Version Control Systems

Lead Software Engineer

Customer Support

• Serve as a company ambassador by delivering exceptional customer service in the contact center.
• Collaborate across teams to solve customer issues and provide product support.
• Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Develop in-depth knowledge of a company’s products and/or service.