Enterprise Customer Success Manager

Harvey

Customer Success Manager for Harvey, guiding clients in adopting AI solutions and integrating them into workflows. Focused on driving client satisfaction and maximizing technology value.

Posted 7/1/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading the integration of AI solutions within client workflows, focusing on user adoption and satisfaction. Proficient in leveraging analytics and KPIs to drive strategic initiatives that enhance client engagement and ROI.

Highest-signal resume keywords

Enterprise SaaS ExperienceLarge-Scale Technology Project ManagementStakeholder EngagementStrategic PlanningCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Results DrivenCollaborativeProactiveTeam PlayerInfluencing Skills

Industry Keywords

Legal TechnologyBig LawManagement ConsultingClient WorkflowsUser AdoptionCustomer SatisfactionRenewal OpportunitiesUtilization MetricsKPI AnalysisAI Solutions

About the role

Key responsibilities & impact

Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey.
Serve as the primary contact for clients with a prescriptive and consultative approach.
Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
Travel may be required from time to time, including visits to customer office locations and company offices.

Requirements

What you’ll need

Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
Team players described as committed, collaborative and proactive with a team-first mentality.

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO
Offers Equity
Offers Uncapped Commission