Customer Success Manager – Enterprise

Harvey

Customer Success Manager integrating AI into legal workflows at top enterprises. Building relationships and fostering customer success with strategic planning and execution.

Posted 7/2/2026full-timeMunich • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and strategic planning within tech or SaaS environments, focusing on driving customer value realization and managing revenue targets. Proficient in navigating complex organizations and fostering relationships with executive stakeholders to enhance product adoption and expansion.

Highest-signal resume keywords

Customer EngagementStrategic PlanningProject ManagementStakeholder InfluenceRevenue Target Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing Project ManagementData-Backed Best PracticesRevenue-Based PrioritizationCustomer Metrics AnalysisAI Solutions Integration

Soft Skills

AdaptabilityProactive Self-ManagementCollaborationCommunication

Tools & Technologies

SaaS PlatformsCustomer Relationship Management (CRM) Tools

Industry Keywords

Customer Value RealizationExecutive EngagementOrganizational MappingCustomer Renewal Readiness

About the role

Key responsibilities & impact

Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform

Requirements

What you’ll need

3-4+ years in customer-owning roles at tech or SaaS platforms
Adapting seamlessly in the face of high-speed change and growth
Strategic planning, revenue-based prioritization
Managing customer-facing projects and timelines
Running in-person meetings w/ executives
Mapping an organization and influencing stakeholders
Driving key customer metrics and outcomes
Owning a revenue, expansion, and renewal target
Demonstrating a strong point of view and proactive self-management
Working cross-functionally with Product and Sales teams

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities