Harvey

Product Marketing

• Partner with Customer Success and Support Operations to translate business objectives into technical requirements
• Gather requirements and help design advanced automations that drive speed and efficiency
• Leverage applications (Ticketing, CSP, PSA, etc.) and AI agents to automate customer lifecycle best practices
• Act as a liaison between Customer Success, User Operations, RevOps, and GTM Systems
• Manage data integrity, deduplication, and system audits

Product Owner

AI Research Scientist

• Design and implement end-to-end operational systems for research workflows — from intake and participant recruitment to insight synthesis.
• Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals
• Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improves team velocity and institutional memory.
• Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently.
• Build scalable processes for budget and resource allocation, capacity planning, and project tracking.
• Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps
• Identify where AI reduces friction in the research workflow — from recruitment to readout, and implement or build those improvements.
• Provide guidance, review and help coordinate rolling research schedules: Qualitative user interviews, usability tests, concept tests, often on tight timelines.
• Support repository of findings into clear, actionable reports for cross-functional team discovery and use.

AI Research Operations Lead

Customer Success Manager

• Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement.
• Lead scaled customer engagement motions—including QBRs, value reviews, and enablement sessions—to maximize product adoption and demonstrate ongoing ROI.
• Monitor customer health using data and analytics, identifying churn signals early and executing structured intervention plans to protect and grow revenue.
• Serve as a trusted advisor to customers with a prescriptive, consultative approach, integrating Harvey into their workflows and championing the power of LLMs.
• Collaborate cross-functionally with Legal Engineering, Product, and Sales to relay customer insights, influence the product roadmap, and align on shared goals.
• Build and refine scalable playbooks and processes that elevate the team's approach to customer engagement, renewals, and expansion.

Scaled Customer Success Manager

QA Automation Engineer

• Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
• Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
• Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
• Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
• Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.

AI Automation Engineer, Customer Education

QA Engineer

• Lead and grow a team of engineers focused on infrastructure, networking, and platform reliability.
• Own cloud operations, scaling worldwide while ensuring high availability and performance.
• Partner with Harvey’s AI Labs to deliver scalable, cost-efficient LLM model infrastructure across products.
• Build and harden a highly secure infrastructure foundation that the world’s top law firms and global enterprises can trust.
• Drive key initiatives around observability, cost optimization, disaster recovery, and infrastructure security.
• Oversee infrastructure-as-code practices across the engineering org.
• Guide technical decision-making for container orchestration, service meshes, data infrastructure, and more.
• Hire, grow, and retain exceptional engineers who thrive in a high-trust, high-impact environment.
• Collaborate cross-functionally to align infrastructure work with product roadmap and company goals.
• Foster a culture of operational excellence, blameless incident response, and continuous improvement.

Senior Manager, Performance, QA

Manager

Senior Manager, Core Infrastructure

Recruitment

• Own administration, configuration, and optimization of the recruiting tech stack (Ashby, integrations, downstream systems), ensuring data integrity and seamless workflows across global teams.
• Design and implement process improvements that reduce recruiter friction, improve hiring velocity, and scale with organizational growth.
• Partner with the Analytics team to define reporting requirements, interpret recruiting data, and translate insights into actionable recommendations on pipeline health, funnel conversion, and capacity planning.
• Manage core recruiting operations workflows, including PID and requisition management, responding to recruiter and hiring manager tickets, and troubleshooting issues with offers and candidate communications.
• Identify and deploy AI-powered solutions across recruiting workflows—automating repetitive tasks, enhancing candidate experience, and enabling data-driven decision-making.
• Partner with Finance on headcount planning, People Operations on onboarding handoffs, and IT on system integrations to ensure cross-functional alignment.

Recruiting Operations Manager

Operations

• Create a great employee experience through hands-on IT support for employees in our New York City office.
• Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely.
• Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
• Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access.
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
• Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack.
• Collaborate with the IT team on automation, documentation, and process improvements.

IT Operations Analyst

Data Scientist

• Embed with Product and Engineering teams as a trusted analytical partner
• Define and maintain core metrics that create a shared understanding of product performance
• Design and evaluate experiments, including A/B tests
• Analyze product usage, customer segments, and go-to-market signals
• Build dashboards, reports, and self-serve tools
• Develop models, forecasts, and analytical frameworks
• Translate complex analyses into clear recommendations
• Partner with Engineering and Data teams to improve analytics infrastructure
• Establish standards, practices, and culture for Product Data Science

Data Scientist, Product

Creative Strategist

• Lead, mentor, and grow a team of creative producers spanning brand, campaign, video, events, and web production, setting a high bar for project management and execution quality.
• Build and maintain an operating model for Brand & Creative that covers intake, prioritization, resourcing, trafficking, and reporting, giving the team and stakeholders clear visibility into work and tradeoffs.
• Define and manage how work enters the team, including intake forms, briefing standards, and prioritization frameworks that balance urgency with strategic importance and protect space for high-impact work.
• Own creative project management tooling (e.g., Asana, Airtable, Linear, or similar) and the workflows, templates, and standards that ensure consistent use across producers, designers, writers, and partners.
• Oversee capacity planning and resourcing across internal creatives, producers, agencies, and freelancers, making informed recommendations on when to flex with vendors versus hire in-house.
• Manage relationships with external production companies, agencies, and freelancers, from selection and scoping through onboarding, day-to-day coordination, and performance accountability.
• Track and manage budgets across campaigns, shoots, events, and other creative programs, surfacing risks early, proposing options, and partnering with leadership to make responsible tradeoffs.
• Develop and maintain playbooks, process documentation, and scalable workflows that reduce friction, improve predictability, and protect creative quality as the volume and complexity of work grow.
• Act as connective tissue between Brand & Creative and functions like Marketing, Product Marketing, Comms, Sales, and Customer Success, translating business needs into clear creative plans and timelines.
• Continuously identify workflow and collaboration pain points, run experiments to improve them, and measure impact using both qualitative feedback and operational metrics.

Head of Creative Operations

Sales

• Build, coach, and performance-manage a team of SMB Account Executives focused on selling Harvey's platform to law firms and corporate legal departments in the Chicago region
• Own territory planning, pipeline development, and accurate forecasting to deliver against quarterly and annual revenue targets
• Drive a disciplined sales process using MEDDPIC or similar methodology, ensuring AEs execute high-quality discovery, qualification, objection handling, and close motions
• Establish a local operating cadence — team standups, deal reviews, pipeline hygiene — that mirrors Harvey's high-performance sales culture
• Serve as a player-coach by actively engaging in strategic deals and modeling best practices in discovery, demo, and negotiation

Product Owner

AI Research Operations Lead

Scaled Customer Success Manager

Scaled Customer Success Manager

AI Automation Engineer, Customer Education

AI Automation Engineer, Customer Education

AI Automation Engineer, Customer Education

Senior Manager, Performance, QA

Senior Manager, Core Infrastructure

Recruiting Operations Manager

Recruiting Operations Manager

IT Operations Analyst

Data Scientist, Product

Head of Creative Operations

Sales Manager, SMB