Harvey

Attorney

• Work directly with corporate lawyers at current and prospective customers to uncover workflow pain points, recommend solutions, and demonstrate how Harvey fits into real legal work.
• Serve as the voice of the customer, translating feedback and legal workflow insights from corporate practitioners into concrete, lawyer-ready product direction.
• Partner closely with product, engineering, sales, and marketing teams to shape Harvey’s roadmap and ensure the product evolves in ways legal teams trust and adopt.
• Build and refine product demonstrations, workflows, and use cases that reflect how corporate legal teams actually work, including how AI is transforming those workflows.
• Introduce new capabilities in a way that is tailored, credible, and compelling for each customer, continuously raising the bar for how Harvey is deployed across corporate legal practices.

Legal Engineer – Corporate

Recruitment

• Own and optimize the ATS (Ashby), including workflow configuration, automation, data integrity, and reporting architecture.
• Build and maintain recruiter capacity models that translate hiring plans into staffing recommendations and resource allocation.
• Design and deliver dashboards and analytics that inform recruiting strategy for leadership and cross-functional stakeholders.
• Identify and implement process improvements, automation, and tooling enhancements that increase recruiting efficiency and candidate experience.
• Partner with Finance, People, and IT to ensure data consistency and systems interoperability across the talent technology stack.

Senior Analyst, Recruiting Operations

Sales Development Rep

• Own pipeline performance: Drive the SDR team's contribution to pipeline generation across inbound and outbound channels, ensuring strong alignment with sales targets.
• Build and scale the team: Hire, onboard, and develop a high-performing SDR team, helping establish the structure, operating cadence, and performance standards for the New York market.
• Coach and develop SDRs: Deliver hands-on coaching through regular 1:1s, call reviews, and deal strategy sessions to accelerate rep development and performance.
• Design onboarding and enablement: Partner with GTM enablement to create onboarding and ongoing training programs that ramp SDRs quickly and build strong product, industry, and prospecting expertise.
• Partner cross-functionally: Collaborate closely with Sales, Marketing, and RevOps to improve lead routing, campaign effectiveness, and pipeline conversion.
• Refine targeting and messaging: Continuously test and improve outbound strategies, messaging, and account targeting based on ICP fit and performance insights.
• Leverage data and tools: Use platforms such as Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and ZoomInfo to track team performance and optimize workflows.
• Build a strong team culture: Foster a high-performance culture grounded in ownership, learning, and collaboration.

Sales Development Manager

Customer Success Manager

• Lead the integration of Harvey into client workflows, ensuring seamless adoption
• Evangelize the power of LLMs as you meet with and enable end users
• Serve as the primary contact for 40+ mid-market clients
• Drive scalability in the way we operate through documentation and designing playbooks
• Utilize adoption rates, benchmarks, etc. to drive strategies ensuring client satisfaction
• Encourage user and stakeholder engagement, transforming them into Harvey advocates
• Use analytics and feedback to maintain customer satisfaction
• Relay client insights back to our internal teams

Mid-Market Customer Success Manager

Business Development Rep

• Develop and execute a strategic plan for partner pursuits, aligned with Harvey’s overall product and GTM strategy.
• Independently identify, evaluate, and establish a range of partnerships to enhance product functionality and GTM motions.
• Negotiate complex partnership agreements, ensuring mutually beneficial terms and alignment with company goals.
• Conduct quantitative analysis, create business cases, and present them to executives.
• Collaborate closely with product, finance, legal and GTM teams to oversee the successful integration of new partners.
• Build and nurture strong long-term relationships with key partners, ensuring mutual success and achievement of partnership goals and business objectives.
• Operate autonomously, being both a proactive executor and strategic thinker.

Corporate Business Development Manager

Data Analyst

• Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
• Translate support data into clear narratives: what's happening, why, and what to do about it
• Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
• Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
• Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
• Work with Harvey's central data team to connect support data to broader product and customer data sources
• Identify and close data collection gaps — if we can't measure it, help define how we should
• Design feedback loops that connect support signals to Product, Engineering, and Customer Success
• Quantify the operational cost of product bugs, feature gaps, and onboarding failures
• Contribute to QA analytics as the QA program matures
• Track ticket deflection, AI/chatbot performance, and self-service effectiveness
• Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
• Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders

Support Operations Data Analyst

Operations Data Analyst

Product Operations

• Build and scale the systems that power model and product evaluations across Harvey
• Run intake, triage, and prioritization for the evaluation request queue, routing capacity to the highest-value coverage gaps
• Embed evaluation workflows and readiness checkpoints into the product development lifecycle
• Create the single source of truth for evaluation status, results, history, and launch readiness
• Turn Expert-designed evaluation methodologies into scalable, repeatable operational processes
• Manage human data providers and stand up our internal contract-attorney pipeline, ensuring evaluation quality meets legal standards
• Work with Engineering and Research to improve evaluation tooling, automation, and dashboards
• Drive evaluation readiness for major product and model launches across geographies and jurisdictions
• Document and operationalize evaluation governance as complexity increases
• Help define how Harvey ensures model accuracy, reliability, and trust at global scale

Senior Product Operations Manager – Evaluation

Engineering Manager

• Lead, coach, and develop a high-performing team of Legal Engineers, setting a high bar for customer engagement, legal credibility, and commercial impact.
• Partner closely with Sales leadership and Account Executives to support strategic accounts, develop deal strategy, and drive successful customer outcomes.
• Oversee and support your team as they engage in complex customer engagements by conducting discovery, leading product demonstrations, and advising customers on how Harvey can improve litigation, investigations, regulatory, compliance, and risk-management workflows.
• Build trusted relationships with senior stakeholders, including General Counsel, Chief Litigation Counsel, Chief Compliance Officers, Heads of Regulatory Affairs, Deputy General Counsel, legal operations leaders, and other legal and business leaders.
• Collaborate cross-functionally with Product, Engineering, Applied Legal Research, Marketing, and Enablement to improve positioning, workflows, customer solutions, and go-to-market strategy.
• Act as the voice of the customer by synthesizing frontline feedback and helping inform product roadmap decisions, feature development, and new use cases.
• Help build and scale the Legal Engineering organization by improving processes, enablement materials, demo strategies, and team best practices.
• Contribute to Harvey’s presence in the market through customer workshops, thought leadership, speaking engagements, and industry events.

Legal Engineer – Corporate

Senior Analyst, Recruiting Operations

Senior Analyst, Recruiting Operations

Senior Analyst, Recruiting Operations

Senior Analyst, Recruiting Operations

Sales Development Manager

Sales Development Manager

Mid-Market Customer Success Manager

Corporate Business Development Manager

Corporate Business Development Manager

Support Operations Data Analyst

Support Operations Data Analyst

Operations Data Analyst

Senior Product Operations Manager – Evaluation

Legal Engineering Manager – Litigation/Regulatory