Harvey

Sales

• Lead a team of consultative, solution-based, Mid Market software sales professionals to achieve ARR targets
• Own managing and reporting on your book of business, including accurate revenue forecasting and pipeline maintenance
• Proactively assist with recruiting and hiring new team members
• Coach and develop Mid Market account executives to promote career growth
• Refine our sales playbook to enable all sellers to better deliver consultative sales engagements at high velocity
• Work cross-functionally across the organization to build effective sales processes and solutions that meet the needs of Harvey’s clients

Mid Market Sales Manager

Operations

• Lead, coach, and develop a growing team of User Operations Managers by holding a high bar for people management quality
• Own the performance health of your teams end to end — tracking and interpreting metrics across volume, quality, SLA adherence, CSAT, and team productivity
• Establish and maintain a regular cadence of reporting and visibility into performance
• Serve as the primary User Operations representative in ongoing cross-functional relationships with Product, Engineering, and Go-to-Market teams
• Drive the people and performance roadmap for your region

Senior Manager, User Operations

• Lead, coach, and develop a growing team of User Operations Managers
• Own the performance health of your teams, tracking metrics across volume, quality, and productivity
• Serve as the primary User Operations representative in cross-functional relationships
• Drive the people and performance roadmap for your region
• Identify structural gaps and propose solutions in partnership with Support Operations

• Lead, coach, and develop a growing team of User Operations Managers
• Own the performance health of your teams end to end
• Serve as the primary User Operations representative in ongoing cross-functional relationships
• Drive the people and performance roadmap for your region

Engineer

• Own the implementation and optimization of Harvey's compliance automation tooling to automate workflows across federal and industry compliance programs
• Design and build a compliance data layer in Snowflake — ingesting signals from infrastructure, security tools, and SaaS platforms to create a real-time view of control health and audit readiness
• Develop AI agents and automated pipelines for evidence collection, control testing, and continuous monitoring at scale
• Partner with Engineering and Security to map technical implementations to compliance controls and maintain a living, accurate control inventory
• Build reporting layers that translate compliance signals into clear narratives on risk posture and certification status for executive and cross-functional audiences

Trust Engineer

Technical Program Manager

• Own end-to-end execution of Harvey's most strategic platform & infrastructure programs, including cloud migrations, infrastructure cost optimization, capacity planning, BYOC, and the buildout of the new Backend Platform team's foundations
• Lead Harvey's infrastructure cost program: establish ownership, accountability, and reporting mechanisms across engineering teams
• Drive horizontal platform & infrastructure initiatives end-to-end, coordinating across engineering, security, and GTM teams as needed to unblock execution and align stakeholders
• Own structured engagement with strategic external vendors (AWS, Azure, OpenAI, Anthropic)
• Define, measure, and report on platform & infrastructure health metrics
• Identify systemic gaps in platform maturity, infrastructure planning, capacity, and observability
• Run the operating cadence for platform & infrastructure programs
• Partner with senior ICs and EMs to evaluate architectural tradeoffs, sequence dependencies across teams, and unblock execution when programs hit friction

Technical Program Manager – Platform & Infrastructure

3D Artist

• Own the motion design language for Harvey’s brand across launch videos, product explainers, web and campaign moments, event assets, social cuts, sales enablement, and other high-leverage creative surfaces.
• Create motion concepts, storyboards, styleframes, animatics, and final motion assets that make complex AI workflows feel clear, premium, and unmistakably Harvey.
• Partner closely with Brand, Product Marketing, Product Design, Creative Operations, and other GTM stakeholders to translate positioning, product context, and user needs into motion narratives that can ship quickly.
• Develop reusable motion systems, templates, animation principles, and production workflows so Harvey can scale motion output without reinventing the wheel on every request.
• Use judgment to scope work appropriately across polished hero moments, scrappy launch needs, quick-turnaround edits, and longer-term brand-system investments.
• Raise the craft bar for motion while remaining willing to do the unglamorous but important production work required in a fast-moving creative team.

Staff Motion Designer

Account Executive

• Own your book of business by managing a named account list, prioritizing and cultivating inbound leads, and outbounding directly to high-potential prospects.
• Manage the full customer lifecycle from prospecting to contracting, onboarding, growing, and renewals.
• Achieve and exceed revenue targets and other key sales metrics.
• Build strong relationships with key decision-makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs.
• Conduct high velocity, tailored client evaluations, including product demonstrations and presentations, showcasing the power of Harvey's AI systems to prospects and clients.
• Effectively work cross-functionally across the organization to shape Harvey’s solutions to meet customer needs. Collaborate closely with the engineering and product teams to stay updated on the latest AI advancements and tailor solutions to meet client goals.
• Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.

Mid Market Account Executive

Marketing

• Own the planning and execution of US field marketing programs, including first-party events (executive dinners, roundtables, workshops, community building events) and third-party events (conferences, sponsorships, partner activations).
• Design and deliver field marketing initiatives that drive measurable pipeline and lead generation, aligned to regional targets, priority accounts, and GTM objectives.
• Partner closely with the US GTM team to develop territory-based and account-focused event strategies, including pre- and post-event engagement and follow-up.
• Manage end-to-end event delivery, including budgets, logistics, vendors, agencies, on-site execution, and post-event reporting.
• Lead the development of scalable field marketing playbooks, processes, and best practices to support growth and consistency globally.
• Own and manage relationships with external agencies, event partners, and third-party organizers, ensuring high-quality delivery and strong ROI.
• Track, analyze, and report on the performance of field marketing activities, using data and insights to continuously improve impact and efficiency.

Field Marketing Manager

Backend Engineer

• Collaborate closely with Product to prioritize customer-focused work and deliver reliable features quickly in a fast-moving environment.
• Design and own backend services and APIs that power Harvey’s web applications, workflows, and integrations.
• Model and manage data in Postgres and related data stores to support low-latency, reliable user experiences.
• Build secure, multi-tenant, permissions-aware systems with appropriate auditing for enterprise and government customers.
• Implement backend features and workflows that use LLMs and agentic tools, orchestrating calls to our AI systems from robust, well-structured services.
• Collaborate with frontend, product, and design partners to shape solutions, define clear API contracts, and ship features end-to-end.
• Add meaningful logging, metrics, and tracing so services are observable, debuggable, and ready for on-call ownership.
• Improve performance and scalability by profiling bottlenecks, tuning queries, and refining service boundaries as usage grows.
• Participate in code reviews, technical design discussions, and an on-call rotation for the services you own.

Senior Staff Software Engineer, Backend

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Technical User Operations Specialist

• Manage the end-to-end security and compliance review process for new features, including intake / planning, resource engagement, performing risk analysis, documenting trade-off decisions, and ensuring critical requirements for information security and AI risks (model behavior, safety, regulatory exposure) are addressed.
• Act as a representative for the Security team to cross-functional teams and leadership, synthesizing risk reviews and threat models into formal security risk narratives, and reports before major launches.
• Collaborate with Product Security and Infrastructure Security teams to integrate new Product Trust requirements and drive improvements into engineering, release, and change management processes.
• Develop customer-facing security and privacy enablement content (e.g., materials, FAQs, positioning), attend customer security review calls, and manage technical security escalations from major customers.
• Lead audit and certification readiness projects for key features and teams.
• Support and address other priority Trust, Risk, and Compliance initiatives as they are prioritized.

Technical Program Manager, Product Trust

Analytics Engineer

• Design and build scalable data models and pipelines using dbt to transform raw data into clean, reliable assets that power company-wide analytics and decision-making.
• Define and implement a robust semantic layer (e.g. LookML/Omni/Other) that standardizes key business metrics, dimensions, and data products, ensuring self-serve capabilities for stakeholders across teams.
• Partner cross-functionally with Product, GTM, Finance, and the Exec Team to deliver intuitive, consistent dashboards and analytical tools that surface business health metrics.
• Establish and champion data modeling standards and best practices, guiding the organization in how to model data for accuracy, performance, usability, and long-term maintainability.
• Partner with Product Managers, Engineers, and Data teams to design tracking plans for new product surfaces, ensuring events are implemented accurately, consistently, and with downstream analytics use cases in mind.
• Own the product event tracking strategy, including event naming conventions, property schemas, identity resolution, sessionization, versioning, deprecation, and documentation standards.
• Empower stakeholders with data by making analytical assets easily discoverable, reliable, and well-documented – turning complex datasets into actionable insights for the business.
• You’ll define the structure, taxonomy, governance, and modeling patterns for product event data, ensuring that user behavior, product usage, and customer journeys are captured consistently from instrumentation through analytics-ready models.

Senior Analytics Engineer, Product

• Design and build scalable data models and pipelines using dbt to transform raw data into clean, reliable assets that power company-wide financial analytics and decision-making.
• Define and implement a robust semantic layer (e.g. LookML/Omni/Other) that standardizes financial and operating metrics, including revenue, retention, customer growth, usage, margin, and forecast inputs.
• Partner cross-functionally with Product, Finance, and the Exec Team to deliver intuitive, consistent dashboards and analytical tools that surface business health metrics (ARR, NRR).
• Establish and champion data modeling standards and best practices, guiding the organization in how to model data for accuracy, performance, usability, and long-term maintainability.
• Lead data governance initiatives, ensuring high standards of data quality, consistency, documentation, and access control across the analytics ecosystem.
• Structure financial metric definitions, business logic, and accounting context in ways that can support AI-assisted reporting, natural language analytics, and automated anomaly detection.

Mid Market Sales Manager

Senior Manager, User Operations

Senior Manager, User Operations

Senior Manager, User Operations

Trust Engineer

Technical Program Manager – Platform & Infrastructure

Staff Motion Designer

Mid Market Account Executive

Field Marketing Manager

Senior Staff Software Engineer, Backend

Technical User Operations Specialist

Technical Program Manager, Product Trust

Senior Analytics Engineer, Product

Senior Analytics Engineer, Finance

Staff Software Engineer, Backend