Harvey

Operations

• Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources.
• Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules.
• Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed.
• Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale.
• Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content.
• Partner with Customer Education and Product to stay current on releases and incorporate changes into training materials before they surface as issues in tickets.
• Gather feedback from specialists and new hires to continuously improve content and the learning experience.
• Track content performance metrics and share insights with the Lead to inform program improvements.

Support Operations Engineer

Security Engineer

• Partner closely with security leadership to understand team structure and role requirements
• Build and own a high-quality pipeline of security talent across disciplines
• Develop sourcing strategies specific to the security market
• Advise hiring managers on security talent market dynamics
• Design and refine security-specific interview processes
• Maintain data integrity in Ashby and use pipeline metrics
• Serve as a subject matter resource for the broader recruiting team

Support Operations Engineer

Support Operations Engineer

Senior Technical Recruiter, Security