Hinge Health

General

• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
• Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
• Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services. Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations.
• Build strong relationships and rapport with members. Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities.
• As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams.

Associate Health Coach, Flex – Spanish Speaking

• Deliver time-bound, goal-driven, impactful coaching through video visits
• Leverage the Hinge Health platform for effective coaching decisions
• Collaborate within the care team for seamless member experience
• Build strong relationships and support members in achieving health goals
• Assess and relay member trends and insights to teams

Associate Health Coach – Flex PST Hours

Support Engineer

• Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing.
• Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards.
• Build relationships with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows.
• Independently diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products.
• Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides.
• Consistently meet key organizational metrics for quality, productivity, and member satisfaction.
• Serve as a reliable resource for peers on complex troubleshooting scenarios, helping elevate the team's collective capability.
• Proactively identify recurring technical patterns and recommend process improvements to reduce member friction.
• Demonstrate mastery across all support channels, contributing to a best-in-industry member experience.

Associate Technical Support Specialist

Product Manager

• Lead the end-to-end experience of our member-facing hybrid care assistant.
• Own product strategy, safety, and performance of the assistant’s conversations.
• Collaborate closely with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow PMs.
• Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction.
• Ship meaningful improvements to the care assistant that measurably impact key KPIs.
• Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high-quality guidance.
• Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation.
• Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics.
• Partner with PMs and cross-functional teams to scale the assistant to additional product areas.

Product Specialist

• Help transform how millions of people access musculoskeletal (MSK) care by bringing your clinical expertise into Hinge Health’s digital platform.
• Apply your MSK and pain science knowledge to support the design and improvement of our exercise therapy programs, assessments, and clinical tools—partnering closely with product, design, and operations to make high-quality care more accessible at scale.
• Build relationships with product management, design, user research, and PT operations to understand current workflows and priorities.
• Contribute to clinical requirements and user stories for MSK features and workflows, incorporating feedback from internal and external stakeholders.
• Help co-design and iterate on exercise therapy and education journeys that balance clinical rigor with usability and engagement.

Clinical Product Consultant

Systems Engineer

• Build a deep understanding of Hinge Health’s Procure‑to‑Pay, Order‑to‑Cash, and Record‑to‑Report processes and how they map into NetSuite and Zip.
• Take ownership of day‑to‑day support for NetSuite and Zip, including triaging user issues, executing configuration updates, and managing permissions.
• Document current finance systems processes, configurations, and key integrations to establish a clear baseline for future improvements.
• Partner with Accounting, Procurement, Supply Chain, and Revenue Operations to streamline Zip intake, approval, and payment workflows (e.g., vendor onboarding, purchase requests, contract approvals, vendor payments) while maintaining alignment with finance policies and controls.
• Enhance NetSuite configuration across core finance modules (e.g., vendors, items, PO and invoice flows, journal entries, basic workflows/scripts) to reduce manual work and improve data quality.
• Collaborate with stakeholders to define and deliver reporting and dashboards that increase visibility into spend, purchasing cycle times, accruals, and other key finance metrics.
• Contribute to systems projects across the full lifecycle: discovery, requirements, design, testing, deployment, change management, and post‑launch support.
• Serve as a go‑to partner for Finance and cross‑functional teams on how to translate business needs into scalable systems designs and well‑controlled workflows.
• Lead initiatives to tighten SOX‑aligned controls, close process gaps, and improve audit readiness across finance systems.
• Help shape the roadmap for integrations between NetSuite, Zip, and adjacent systems (e.g., HRIS, T& E, contract management, data warehouse/BI), working closely with IT/Engineering.
• Champion best practices, training, and documentation so finance stakeholders can adopt new capabilities confidently and maintain high‑quality transactional data at scale.

Business Systems Analyst

User Researcher

• Own end-to-end research across one or more product pods, from scoping the question through delivery and follow-through with partners
• Produce insights that directly influence product decisions, roadmap priorities, and design direction at the pod level
• Build credibility and influence with cross-functional partners, including product managers, designers, and Director-level stakeholders
• Leverage AI tools and workflows to extend research capacity across a one-to-many model—prioritizing where your time and judgment are highest-value while using AI to handle research tasks that can be systematized or accelerated
• Bring a clear point of view to product conversations, not just findings, and advocate for member needs in the decisions that follow
• Contribute to the evolution of the research team's practices, tools, and ways of working

Senior UX Researcher

Full-stack Engineer

• Lead the design and delivery of backend-heavy, device-adjacent software systems that power connected device experiences, clinical workflows, and supporting operational tools.
• Own complex technical initiatives from problem framing through implementation, especially across Python services, Next.js applications, APIs, and integrations that connect device, app, and backend surfaces.
• Drive architecture and technical decision-making for scalable, maintainable systems spanning mobile, backend, device-control, and telemetry flows.
• Partner closely with engineering, product, design, hardware, clinical, and regulatory stakeholders to translate ambiguous requirements into pragmatic execution plans with clear tradeoffs.
• Build and improve the software foundations behind major Device Software initiatives, including areas like deep link unlock, clinical research platform work, and OTA-related capabilities.
• Raise the technical bar for backend quality, observability, testability, and operational excellence in a production environment that values owner-operator accountability.
• Mentor engineers through design reviews, implementation guidance, debugging, and day-to-day technical leadership, helping the team make strong technical decisions and ship with confidence.
• Proactively identify platform gaps, technical debt, and workflow improvements that increase delivery speed, reduce regressions, and improve long-term maintainability.

Staff Software Engineer, Device Software

Operations

• Lead end-to-end hardware technical NPI programs from concept through launch and into sustaining phases as per the regulatory standards of medical devices.
• Develop and execute strategic and tactical roadmaps that align with the business vision and objectives across cross-functional teams of HW Eng, SW Eng, supply chain, regulatory across US and Asia.
• Experience with leading implementation and integration of software platforms with hardware products, collaborating with software engineering and functional stakeholders.
• Monitor and report on key program metrics, risks, and milestones to senior leadership.
• Drive cost optimization initiatives without compromising quality or delivery timelines.
• Champion process improvements and best practices in hardware operations and program management.

Hardware Operations Manager

Project Manager

• Onboard into the CPO operating model and build relationships with key stakeholders across Product, Engineering, Clinical Operations, Learning & Development, Care Team Quality, Support Operations, and Member Operations.
• Shadow and then co-lead an active initiative—whether a product-driven launch or an Operations-internal project—learning how CPO manages project charters, communication plans, and stakeholder rhythms.
• Own your first well-defined workstream end-to-end: build a clear scope and timeline, track progress, surface risks early, and resolve day-to-day issues to maintain smooth operations.
• Independently lead medium-scale initiatives across both project types: coordinating the operational implementation of new product features and driving Operations-owned projects such as vendor implementations, tooling migrations, process experiments, or care model rollouts.
• Develop project charters, stakeholder maps, RAID logs, and change logs; establish communication and reporting structures; and coordinate people and resources across care teams.
• Serve as the single point of contact for your assigned projects—whether partnering with Product on a feature launch or partnering with Ops leaders on an internal transformation—coordinating workstreams such as training, SOP updates, change management, and front-line feedback.
• Proactively identify and pilot new tools, workflows, or reporting methods—including AI-powered automation opportunities—that improve project execution and operational efficiency.
• Own the end-to-end delivery of multiple projects—from initiation through project closure and retrospective meetings—confirming deliverables, documenting lessons learned, and identifying follow-up actions with all key stakeholders.
• Maintain the confidence, clarity, and rhythm of execution essential to baseline operations — creating a clear path forward, keeping teams aligned and moving, and handling changes to timeline and scope with calm, decisive, dependable execution and limited manager guidance.
• Champion continuous improvement across Operations by identifying inefficiencies, proposing solutions (e.g., system migrations, workflow redesigns, experimentation frameworks), and driving those improvements to completion.
• Connect your project portfolio to Hinge Health's strategic priorities — articulating how your initiatives drive operational efficiency, member outcomes, or business scale. Bring that context into stakeholder conversations so teams understand not just what is changing, but why it matters.

Project Manager – Central Project Operations

Machine Learning Engineer

• Send-time and channel optimization: Design and ship the next system for deciding what nudge to send a member, when, and through which channel, beyond our current contextual-bandit approach.
• Propensity modeling: Build and deploy models that decide whether nudging a given member is worth it, balancing engagement against fatigue and unsubscribes.
• Experimentation rigor: Set the bar for how the team runs experiments: multi-arm tests, sequential testing, CUPED, and guarding against peeking, so our nudge decisions are causally sound.
• Production ownership: Own at least one model in production end-to-end.
• Leadership: Mentor the team's ML scientists, guide technical direction, and partner across product, engineering, data science, and the growth and marketing teams.

Staff Machine Learning Scientist

Associate Technical Support Specialist, Spanish Speaking

Risk

• Maintain and continuously refine the Technology Risk Register, documenting cyber, operational, and regulatory risks.
• Track and drive remediation progress across engineering and IT teams.
• Regulatory Compliance & Governance (SOX & HIPAA).
• Serve as a primary interface for internal and external auditors on SOX IT General Controls (ITGC).
• Coordinate and track remediation of SOX ITGC findings.
• Partner with Security, Accounting, Legal/Compliance, and IT to ensure risk and control practices support HIPAA and other healthcare regulatory requirements.
• Analyze vulnerability trends to help teams focus on the highest-impact remediation work.
• Drive consistent, high-quality documentation of risk decisions and compensating controls.
• Recommend and refine KPIs/KRIs that measure technology risk, SOX ITGC health, and vulnerability reduction over time.

Manager, Technology Risk

Electrical Engineer

• Drive the electrical design of embedded systems, including component selection, schematic capture, and PCB layout for multi-layer, high-density boards
• Work at all stages of the product development process, from exploration and prototyping to detailed design, testing, and ramping to mass production
• Collaborate closely with mechanical, firmware, and other electrical engineers on system architecture and integration
• Ensure design quality and meeting medical device regulatory requirements with clear documentation and robust testing
• Support manufacturing and sustaining engineering by improving designs for reduced cost or improved manufacturability, supporting process or test development, and assisting with failure analysis down to the component level

Product Designer

• Shape 0→1 program experiences by turning ambiguous opportunities into clear, compelling product directions and tangible member experiences.
• Lead discovery and validation work to identify unmet member needs, prototype lean solutions, and know when there is enough signal to move forward or change direction.
• Design high-quality end-to-end flows for new programs, from first concepts through launch, with strong attention to usability, clarity, and emotional experience.
• Partner across product, engineering, clinical, data, and commercial teams to move priorities forward and build alignment without relying on formal authority.
• Create structure in unfamiliar domains by synthesizing user needs, clinical context, business goals, and technical constraints into clear hypotheses and design decisions.
• Contribute scalable patterns and design principles that help new programs feel cohesive within the broader Hinge Health ecosystem.
• Champion quality, accessibility, and inclusivity so new experiences are thoughtful and effective for a diverse range of members.