Senior Field Service Technician

Honeywell

Senior Field Service Technician responsible for customer support and technical solutions in the Process Measurement & Control business unit. Located in Brossard, Quebec, Canada, ensuring customer satisfaction and technical competency.

Posted 5/26/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

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Hard Skills

diagnosing hardware issuesdiagnosing software issuesusing hand toolsusing digital multimeter

Soft Skills

continuous improvement mindsetleadershipcustomer supportproject managementcollaborationorganizationindependenceteam player

Certifications & Qualifications

valid driver's license (Class 5)

Industry Keywords

field service experiencetechnical supportcustomer satisfactionstakeholder collaboration

About the role

Key responsibilities & impact

Strong continuous improvement mindset and demonstrated leadership
Excellent knowledge of hand tools relevant to this work and their proper use, including a digital multimeter
Ability to diagnose hardware and software issues and resolve them to restore system functionality
Provide direct support to internal and external customers
Act as a liaison between field service and technical support & engineering
Write detailed, accurate and timely analysis reports
Provide technical support to address customer concerns
Prepare quotations and manage customer files
Schedule and coordinate service appointments
Strong ability to manage demanding projects to ensure customer satisfaction
Collaborate with multiple disciplines and stakeholders
Highly motivated, organized, and able to work independently
Collaborative attitude and team player spirit

Requirements

What you’ll need

Minimum of 2 years of field service experience or in a similar role
Valid driver's license (Class 5)
Must speak French and have functional English

Benefits

Comp & perks

Requirements
Minimum of 2 years of field service experience or in a similar role
Valid driver's license (Class 5)
Must speak French and have functional English
Assets
Significant experience applying best practices in customer service and product support
Postsecondary diploma in electrical, electromechanical, instrumentation and control engineering, or software engineering
Autonomy and ability to manage multiple customers and commitments
Experience in the industrial sector (preferred)
Strong interpersonal skills and excellent communication abilities
Strong continuous improvement mindset and demonstrated leadership
Experience with Salesforce.com, SharePoint, SAP, Excel
Excellent organizational skills
Ability to train others
Ability to motivate a team
Proficiency with Microsoft Office suite (Excel, Word, SharePoint and PowerPoint)