Senior Field Service Supervisor

Honeywell

Lead a team of field service professionals at Honeywell, ensuring customer satisfaction through efficient operations. Oversee installations, maintenance, and support for Honeywell products.

Posted 6/30/2026full-timeHerndon • Virginia • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in field service management, driving team performance and customer satisfaction while utilizing field service management software to enhance operational efficiency. Possesses technical expertise in Electrical, Controls, HVAC, and safety compliance, with a proven track record in mentoring and developing teams.

Highest-signal resume keywords

Field Service ManagementTechnical TroubleshootingPerformance Metrics (KPIs)Leadership in Service OperationsCustomer Satisfaction Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingField Service Management SoftwarePerformance Metrics (KPIs)Operational EfficiencyResource UtilizationService-Level ObjectivesElectrical SystemsHVAC SystemsBuilding AutomationSecurity Systems

Soft Skills

LeadershipCoachingCollaborationProblem-SolvingInfluencing

Tools & Technologies

Field Service Management SoftwareReporting Tools

Certifications & Qualifications

Technical Certificate in Electrical, Controls, or ITUS Government Security Clearance

Industry Keywords

Field Service OperationsCustomer SuccessSales GrowthMarket PenetrationSafety Regulations

About the role

Key responsibilities & impact

Apply your leadership skills to drive team performance and customer service delivery levels.
Ensure engagement in new opportunities for market penetration, team deployment and sales growth through close collaboration with the dedicated account manager.
Liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities.
Drive and improve reporting procedures and collaborate with the district Senior FSS on financial results, targets and budgets.
Lead quick and effective closure of any improvement opportunities.
Define team expectations and communicate those to stakeholders.
Act as mentor to train and develop future leaders.

Requirements

What you’ll need

5 years or more of hands-on experience with technical troubleshooting and field service processes, providing guidance and support to field technicians to resolve complex service issues.
3 years of experience managing service schedules, performance metrics (KPIs), and customer satisfaction initiatives, with demonstrated success in meeting service-level objectives.
3 years of experience utilizing field service management software and reporting tools to improve operational efficiency, resource utilization, and performance tracking.
Must be US Citizen
1-3 years of experience in a leadership role within field service management, overseeing service operations, workforce planning, and team performance.
Technical certificate in Electrical, Controls, or IT, or 5+ years of experience in HVAC, fire alarm, building automation, and/or security systems.
Bachelor’s degree in Engineering or a related technical field preferred.
Experience leading field service teams and driving operational improvements.
Previous sales, customer success, or account management experience.
Ability to influence and collaborate effectively across all levels of the organization.
Demonstrated success in leading, coaching, and developing technical teams.
Strong problem-solving skills and ability to apply established standards and best practices.
Knowledge of safety regulations and compliance requirements relevant to field service operations.
US Government Security Clearance

Benefits

Comp & perks

employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays