Technical Support Manager

Honeywell

Technical Support Manager managing the Enterprise Mobility Technical Support team at Honeywell. Ensuring excellent customer experience through operational excellence and team leadership.

Posted 7/6/2026full-timeBucharest • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Support Operations, focusing on KPI management, customer-centric culture, and team development. Proficient in Knowledge Management and Call Center best practices, with strong capabilities in utilizing tools like Power BI and Service Now.

Highest-signal resume keywords

Technical Support Operations ManagementKnowledge Management Best PracticesCall Center Best PracticesPower BIService Now

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportKPI ManagementCapacity PlanningUtilization ManagementPerformance AppraisalsCoachingDigitizationStandardizationOperating Systems KnowledgeElectric & Electronic Concepts

Soft Skills

Customer CentricityExcellent CommunicationTeam LeadershipProblem SolvingCareer Development

Tools & Technologies

Power BITableauService NowSales Force

Industry Keywords

Technical Support EnvironmentCustomer Touchpoint ReductionDigital Self Service AdoptionHOS Implementation

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Overall Responsible for Technical Support Operations, maintain the expected KPI results.
Being the Technical Support focal point for a GBE and relationship across GBEs and Functions.
Define and ensure the right Capacity and Utilization for Technical Support teams.
Ensure deliverables and key milestones are achieved resulting in the expected outcome. Proactively develops solutions to attain short term and long-term Technical Support strategic objectives. Intentional about anticipating Technical Support opportunities and risks followed by taking action to address.
Responsible in implementing and maintaining HOS in the team under supervision.
Deploy Support Platform and Digital Self Service Adoption.
Responsible to decrease the Customer Touchpoint through standardization, digitization and ensure World Class communication with Customers by creating a pool of excellent knowledge and soft /technical skills.
Create customer centric culture across team by helping to bring differentiated customer experiences to life.
Conduct performance appraisals & coach for career development.
Ensure team coverage and planning.

Requirements

What you’ll need

Bachelor's degree in a technical field (examples Faculty of Computers, Electronics and Telecommunications) or an equivalent and relevant combination of education, experience (min. 5 years) and industry recognized certifications.
Prior experience working in a Technical Support environment is required (5+ years)
Strong experience with Knowledge Management best practices
Strong experience with Call Center best practices
Knowledge of Power BI, Tableau, Service Now, Sales Force etc.
Management skills- minimum 5 years' experience.
Excellent / Fluent in English, both verbal and in writing.
Good knowledge of computers, electric & electronic concepts and devices and experience with wide range of operating systems incl. Windows CE and Windows Mobile.

Benefits

Comp & perks

Competitive Salary regularly increased based on your performance
Enjoy 25 vacation days per year, plus extra days off for special events
Medical plan provided
Meal allowance
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
Christmas and Easter bonuses
Recognition & referral bonus programs
Comprehensive induction, ongoing training and development to set you up for success
Experienced leaders to support your professional development
International work environment