Senior Customer Training Professional

Honeywell

Senior Customer Training Professional at Honeywell, designing customer-centric training programs that enhance user experience and product value. Reporting to the Customer Training Supervisor at Northford, CT with Hybrid work schedule.

Posted 7/8/2026full-timeNorthford • Connecticut • 🇺🇸 United StatesSenior💰 $48,400 - $60,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing customer training programs, utilizing instructional design principles and adult learning methodologies. Proficient in managing training initiatives, mentoring staff, and leveraging learning management systems for effective training delivery.

Highest-signal resume keywords

Customer Training Program DevelopmentInstructional Design PrinciplesLearning Management Systems (LMS)Data-Driven Training Effectiveness AnalysisMentoring Junior Training Staff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignAdult Learning MethodologiesE-Learning Content CreationPerformance Metrics EvaluationTraining Session Delivery

Soft Skills

CollaborationCommunicationMentoring

Tools & Technologies

E-Learning Authoring ToolsVirtual Training Platforms

Industry Keywords

Customer TrainingCross-Functional CollaborationContinuous Improvement

About the role

Key responsibilities & impact

Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups.
Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources.
Deliver training sessions through various modalities including in-person, virtual, and e-learning platforms to ensure accessibility and effectiveness.
Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods.
Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

Requirements

What you’ll need

5+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs.
Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content.
Minimum of 2 years of more experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms to facilitate diverse training delivery.
Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.
Bachelor’s degree in Engineering, or a related field.

Benefits

Comp & perks

employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays